Certain people shouldn't be allowed to leave reviews IMHO. From what I can gather they changed ownership and people are displeased as the old customer service did nothing.

This is very much a "get what you pay for" situation. I don't know what people expected from $10 shorts, but for $10 they're pretty awesome. I only had one issue and it was addressed promptly and they just sent me a new jacket, I didn't have to return my current one. It's value for money IMO

The other complaints stem from people not reading the T&C's of their purchase. If you're stupid enough to not read them and check returns policies, then that's on you guys. Nasty Gal is quite open with they're returns policy for all countries and there is little they can do in terms of shipping/customs processing times.

A lot of people who are mad are from the USA where customs is knows to intercept many packages. The rest are people who ordered next day delivery on a weekend when even the shipping company stipulates on THEIR website (DHL, USPS, AusPost) that next day shipping is business days only.

The only other thing is sizing. It does run small. But again, if you're smart you'll do your measurements and check with the Nasty Gal guide.

Hope this helps