Newage Products

Paid for delivery and installation. The delivery guy never unboxed so they had to send someone to finally do it. The installation has yet to be done after two weeks of sitting in my garage.
Do not use! Customer service is very poor.

New Age is not only a complete scam, i don't thing there is really a company making these grills. You cannot buy any parts from them? I am left with speculating they are simply a jobber or something like that. There is no way to convert a brand new natural gas model to propane but they sell both. They claim the grill is manufactured as either natural or propane which is a outright lie. The only difference is the connection and orifices. Almost every other manufacter of grills have conversion kits which is the propane regulator and new ofifices. The grill i purchased( 13 MONTHS AGO) for over $5k is now a very large paper weight. The most distressing thing is I bought it from Costco which is being told what a scam New Age is. DON'T BUY ANYTHING FROM NEW AGE!

Roma was a great help in explaining me the design but she did not follow through the sale even after I requested an email to send me the design. Piyush Bannerjee has been a great help in explaining me the products & following through. He is a keeper.

These are far from quality! These are so poorly made, you need 2 people to install shelves, one to push the bowed walls in while the other slides teh shelf in. The cabinet doors don't shut evenly, you need to use your feet and hands to close the cabinet doors. The cabinets are made poorly and def not a quality cabinet if you want quality. I am in the process for the past 3 weeks trying to return my set.

I received my consultation call from Charan and he made the process easy and straightforward. After answering his questions about my design ideas he set up the follow-on meeting with a design consultant and was very helpful, polite and knowledgeable. Thanks for the help Charan I'm looking forward to seeing my space completed soon.
-r

A family member purchased outdoor kitchen cabinets which is what led me to look into New Age for my garage. At first, I was hesitant about pulling the trigger because of the price, but Direct Sales Specialist, Piyush Banerjee, called and made me an offer I couldn't refuse. So good in fact, that I thought I was being scammed. He reassured me when the order was place by staying on the phone with me. The New Age team kept informed via email on the order status, and to my surprise I received the entire order just three business days later. I ordered the 9 piece Pro series garage cabinets along with the sink. The only issue I had with this whole transaction was the delivery arrived four hours before the scheduled delivery window, but they waited for me to arrive from work. I would definitely recommend the New Age product for your garage or outdoor kitchen needs.

I received a call today for my garage design and received excellent service from Charan Poojary. He was very courteous and most important, called me within the timeline I had demanded. Hope the rest of the experience will be as good.

The company will not let you post negative reviews, have cost us thousands of dollars in delays! Customer service will not respond, ordered white glove service they delivered as standard delivery still waiting for them to set it up or refund white glove service. They mess up and instead of making things right they continue to cost us money. Not even sure about quality but based on service I'm going to assume missing parts as it does look like as it hasn't been unpacked and still in boxes in front of garage going on 2 weeks.

Both locker cabinets had doors jammed backwards. Large dents in top where doors jammed and pushed up top. Submitted pictures as instructed. Have not heard back from company. They don't answer emails, you are on indefinite hold for over an hour anytime you call their number. Absolutely worst customer service I've experienced. Contacted them numerous times by email and finally got through one time out of 7 by phone. Still no response to the damage after 11 days.

Do not buy from this company! I received 3 damaged items, and they will not accommodate any of my needs! Lousy customer service... Don't waste your money, please save yourselves the aggravation of having an unfinished project and having to wait an extra 5 months for a replacement!

I have been trying to get new age to provide parts for a defective 2 burner grill. They have not resolved the problem even though the pictures show the defect was shipped New Age. It has been over three weeks and they want to know if I fixed their problem. Nothing but being on hold and delays while they talk with the warehouse. I am filing with the better business bureau and any social media review possible to warn others of New Age's business practices.

Just completed a quite comprehensive outdoor kitchen of ALL New Age products and am very happy how it turned out. Everything went together fairly easily and I am impressed with the overall quality of everything. A bit of a learning curve w/the Kamado grill due to the removable ash collector and I am still figuring it out but it does seem to cook very well. The gas grill is rock solid and works like a charm. All of the cabinets are very sturdy too and we love the design. The best surprise was the kitchen sink, very well designed and works beautifully.

After researching a number of steel garage cabinet options I selected New Age Products for our solution. Their website was helpful in structuring the order but left a few questions I needed answered before placing the order. I requested a design consult and was promptly contacted with a skilled and knowledgeable designer who helped me complete the design, place the order, and even improved on the pricing of a few items over the on-line system. If the product performs as well as the support I'll be very pleased. Thanks New Age!

Ordered a $5000 custom kitchen. Once installed the burners never worked. The company wanted me to drive my product into a local business to get a quote for them instead of letting me return my product that SHOULD be fully warranteed. I told them i want a refund and rhe REP said he'd review my request with his "team" and call me right back. Never did nor did they respond to my emails. Id never order from them again. Try another company!

We just placed the order for our outdoor kitchen. The video consultation was wonderful. They had one person demo all the pieces I was interested in and then another person walked me through my design and answered all my questions. After the consultation I received the drawings and pricing. I'd priced out a number of other manufacturers and felt that I was getting a superior product for slightly less money. Can't wait for my order to arrive.

Saif Ali Khan from New age helped me design the wet bar for my basements over an online meeting. He was very patient and provided me with multiple
Designs. Also along the way made recommendations on where to use the most space. Extraordinary client service and overall a great experience.

Ordering something this expensive online can be intimidating but my customer service agent, Riyaa, was knowledgeable, patient and responsive. With every question you responded quickly by telephone. I am looking forward to receiving my order of Grove cabinets and will follow up with a picture and further review.

Riddhi was fantastic to work with and very good at helping maximize our space, thinking of ways to get more storage that look nice and clean. I highly recommend scheduling a design session for your project.

Have been trying to get a hold of anyone for an order update (don't care when it's coming, just want to know approximately when after 4 months). Have tried phone, email, text, chat, insta, etc. for almost 2 weeks and crickets. Avoid these guys as all they care about is their Costco and home Depot business.

Plan on them holding your couple of grand for months with no product and constant delay emails. Order another product if possible! Thank you customer service agent Sayed for leaving such a bad taste of the company.

New age refuses to be of any assistance with two damaged cabinets from an 11 piece set--Amazon and the Amazon seller mk1469 also refused to do an exchange. All three of these vendors have terrible customer service.

Ordered cabinets through the agent chat support with Rashmi L and Christina H. Both were very professional and thoughtful. I felt like I was talking to real, empathetic humans! They helped me lock in great deals for new cabinets. While I haven't received the orders yet, I have nothing but good things to say about the customer service.

New Age will place items in "sets" and not allow you to return items.

We bought two garage shelves and did not need both. We sought to return one and the company would not allow a return, stating it was their policy not to accept returns.

This is a duplicate product, not a combined set. There's absolutely no reason for this kind of denial.

It is highly likely, if you order from New Age, that you will receive products that you cannot return and become landfill. It is a disappointing and disgraceful practice.