NextDirect

NextDirect pretend returns never arrived and will refuse to refund. Repeated emails gets a scripted response around in circles and no refund! I repeatedly sent screenshots of Australia post customer service emails stating that Next Direct had received the parcel and still no acknowledgement of that just repeated requests for the same information I keep sending! SCAMMERS!

Do not purchase anything from this store. Big scam. Wish I had read the reviews prior to purchase. Package "lost" by courier, but if I repurchase it they will give 15% discount. Seriously?! Surely you offer a full refund or get the parcel redelivered asap at their cost. What a scam!

I have been ordering from Next for a few years. Not once has the website let me down. The clothing is priced well, is of extremely good quality, and ships very fast - it took two days coming from the UK to Australia, which is amazing.

The only slight problem, which isn't the business' fault, is that sometimes the sizes tend to be a little big. If you're worried about this use the sizing guide or order a smaller size than usual.

One of the best online clothing websites I have ever ordered from - definitely check it out.

I have ordered multiple times from Next direct and in general like the clothes.
Unfortunately, the web interface is really poorly maintained as 2-3 times so far the website doesn't provide me with any credit card options, which after having spent time to search for items and collect them in a shopping bag is really disappointing, and I regretfully have to abandon the service.
I recommend Next to hire a better quality assurance testers for their website.

An easy over 700kr purchase online could not get more wrong. I just got my parcel within 4 days by DHL since the purchase and to my surprise the dress was visibly after some hard washing, dirty at the bottom and with some hair on it!
Not cool! I sent it back right away and I wish for a quick money return.

I am disappointed from their services, they are really not professional at all, I jave a pending case with them since October to refund me an amount of $64. Still nothing credited back to my account, whenever I send them email, I only receive promises and apologies, not actual actions, it is almost 8 weeks now

Ordered a cushion in oct 2020 due for delivery on 16th November.
Never arrived received not a single word from next.
Found it all most impossible to contact them.
Eventually got answer on phone awaiting refund.
Send email to their customers complain dept no reply
To add insults their website is still promising delivery of same item in a week
What super customer service eh

The quality of the items is good. Unfortunately, the quality of the customer service is not. One item from my order was cancelled by Next without any notification. The rest of the order has arrived 2 weeks later after the initial delivery date. There is no refund for the missing item, the customer support team is acting like there is no problem since the package has been delivered. I've tried communicating with them both via chat and complaints, no luck so far. Never buying from them again.

I recently ordered a pair of loafers from NextDirect. The sizing of the shoes are wrong, and is at least two sizes smaller than the size 11 that I ordered. Overall, the quality is substandard, with bad finishes and cheap materials. The stitching is all skew, and the leather finish is uneven. All i all a cheap and tacky product. I will stay clear of them in future. Pure waste of time and money.

Bought the naughts and crosses board with its pieces in gold pretty to look at. It came with 8 pieces instead of 9. Rang them to tell them they informed me that is how it's sent and nothing is missing. As an ornament or even played as a game the board should have all the pieces not one missing. I find this odd and they weren't willing to supply an extra piece. The marble board isn't marble and no felt underneath.

So made a big purchase in the right sizes according to their measurements and age. But majority of clothes were far too small and short for my kids (dont have that problem with au sizes). Paid $10 delivery fees for three purchases because stock had not arrived yet. Thats $30 for delivery only. Then sent back half back because they didnt fit well and got charged about $18 for returning them. One item sent was faulty and couldnt get hold of the customer service only to realise the number was put down wrong. Chat group is only for basic inquiries and told me I will receive a call (which i did and missed in the middle of the night). Finally managed to get hold of them and was offered a tachy 20% off of the pack which didn't even cover the cost of the missing item. Then refunded me the price of the one missing item. After all that headache and extra costs not sure if I want to order again.

The Egypt website was so unhelpful. I tried to place an order with an international card it did not accept it. Then i tried an Egyptian card, it also did not accept it. I read somewhere in their policies that billing and shipping addresses have to be the same. But even when i tried that it did not take it. I ended up shopping somewhere else.

I tried to make a payment and was said online it did not proceed. The next day I placed another order hoping that I can get it paid and sorted. Just an hour after I placed the second successful order I was notified that the money for the first order has also been deducted from my account.

After all of this, I received an email from SkyNet to say I owe them R1365 for customs clearance for the first order that I did not actually placed. Which is more than the actual clothing?! What will the customs be for the second order? Oh my god, this is getting too much!

Right, then I got to chat with two customer service people stating that I want a refund ASAP. No one can help me with this! No one can cancel the order and no one can understand why I haven't received a tracking number yet for the parcel that is now registered with SkyNet.

Please can someone just refund me and I will be very grateful!

And never buy online from you again!

I WAS a really happy customer and bought a lot here.
Couple of weeks ago I ordered many dresses for a wedding.
Kept 1, returned the others...
And what happens then? I get from Klarna the whole bill for ALL the items!
Called en e-mailed a lot with the customer service from Next, but they say they don't have it and don't understand it.
I have to wait for days when I get an answer to my complaints, en when I get an answer back, they don't come with a solution. No, they say that the package is still at a parcel point...

Looks like a joke but I don't think this is funny. I have to pay €244,- for only 1 dress (88,-) I kept!

When you call the customer service, they say you have to e-mail.
When you e-mail, they don't understand you and you get robot-answers back.

Really sad because I used to loved this webshop but how the fix this problem, or what do I say; they don't fix It! It's terrible!

1 star!

I ordered a pair of shoes and ten days later still didn't get a confirmation email. When I contacted them, they gave me an inactive tracking number, and a few days after that sent me an email saying that they 'got my return'. The email also states that the money was refunded but IT WASN'T.

They are liars and thieves. NEVER AGAIN

They sent me wrong item and doesn't give refund. This is fraud. I sent so many email and explained but they jus keep changing the person in charge and tried to get away until I give up

I ordered 4 items from Next Direct NZ and the first part of the order arrived on the 24 December 2021 and the second part of my order arrived on the 29 December. Considering I made my order and paid for my order on the 6 December 2021, I consider this slow. Of course if I had not contacted Paypal and left it in their capable hands the items may still not have arrived. I chatted 3 times to Next Direct and sent an enquiry to Sky Net and no one could be bothered to come back to me until I put Paypal on the job.

Very quick to take payment but goods not delivered on time, no feedback or communication on emails, live chat. Have spent ages on hold on call Centre. Still no luck and no feedback.

I had an order from nextdirect.com in december and recieved a message about custom fees which inform me about they will send me a payment link for the custom expenses. But they devided my order and send me only one payment link and made the payment. I have recieved the first part but even though I wrote them several times, they didn't send me any link for the second part of my shipment. So second part of my order has returned them back and they made my payment back. After that I wanted to order same products but the prices were doubled. When I contact with the customer service, they told me that there is a software problem and it will be solved in few days. I have just waited but the prices only get higher. I contacted them again and they offer me 15% discount after they increased almost 120%. I bought them for my nephew and they were gifts. I feel cheap to my nephew because we cant buy those brand in Turkey. It was not my fault and customer service just wasted my time. I dont suggest you to shop on that website because they dont have the responsiblity of their mistakes and that made you feel stupid.

I recently ordered 8 items of clothing from Next Direct site and was shocked by the poor quality of the clothing. I am a regular customer of Next and have always found quality and service excellent. I was so disappointed and shocked this time as the quality was unbelievably poor more like Boohoo than Next. The fabric of the knitted items in particular was flimsy almost see through. Two of the items I ordered were over 50 euro were of acceptable quality but the cheaper items were unacceptable. DO NOT PURCHASE THE CHEAPER ITEMS JUST TAKE A TRIP TO PENNEYS INSTEAD. Will return all on my next trip to Next store.

Ordered a package 5 months ago and didn't received it! Customer support didn't helped at all and just moved from one department to another.

Still waiting for a refund after 5 weeks. Have shopped at Next in zzuk for 20 years. I'm now in Oz and will never purchase anything from them again.

Never buy from them ever again! They literally scammed me a whole R2000 and skynet sent me an email saying I should pay R1300 for customs I aid and I never received my parcel