Before I get onto my cc company are Nigel Ohara still trading, re order number 162595

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Before I get onto my cc company are Nigel Ohara still trading, re order number 162595

asked by Andrew H. on 11/18/15

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More questions about Nigel O'Hara

Dose anyone know how to contact them i cant seem to do it on line anymore.
I received this message today nearly 2 months after placing my order and my money going from my account needless to say no order or refund but I do have this message im wondering has any one else had this message Dear Customer, Due to unforeseen circumstances the JRN Retail Group, trading as Nigel O’Hara, will not be able to fulfil your order or provide you directly with a refund. Please do not panic, as you will be able to obtain a full refund via the method of payment used to complete your purchase on our website. Simply contact the bank or credit card used for your purchase, then ask them to initiate a chargeback for the transaction. This process will see the money returned to you in full. We wish to sincerely apologise for the obvious inconvenience caused. Unfortunately, we will not be able to offer any further customer support or refund solutions.
I am going to make a legal complain against this company as they do not refund my money!
Will I get my order?
Have you been investigated by Trading Standards? If so, when? What was the basis of the investigation, and the result?
Order number 155047. I would like to know when I will receive this as our existing TV is being sold on 20th Aug.
I ordered a TV 2 days ago and am still waiting for a confirmation email, even though I've sent 2 emails to them one at 08; 35 am and another at 14; 15 asking for this and still nothing. Unfortunately there is no phone number on their website that I can call so I am stuck on my laptop waiting for a reply. Can anyone help? Jay
Has Nigel Ohara been investigated by N. I trading standards?
Has anyone out there received a refund at all in 2015?
I cancelled an order after waiting three weeks for a delivery, how long should I expect to wait for my money back?

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michael w. · Answer 1 · 2015-11-20T10:59Z

michael w.

on 11/20/15

Sorry mate this normal for this joke of a company. They don't answer the phone due to so many people in the same situation as your self. I think I got hold of them once in 30 attempts and was told they would refund me but that never happened. Watchdog needs to investigate these mugs then we will all get refunds.

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