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    Nihao

Nihao

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Overview

Nihao has a rating of 4.0 stars from 1,010 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nihao most frequently mention customer service, good quality, and next order. Nihao ranks 3rd among Discount Jewelry sites.

  • Service
    634
  • Value
    624
  • Shipping
    628
  • Returns
    512
  • Quality
    614

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
6
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702
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How would you rate Nihao?
Top Positive Review

“Loved my purchases”

luz G.
2/13/22

Loved my purchases they ship right away once complete you always get your order. Everything nicely packaged and so beautiful. They Respond back when asked anything thru WhatsApp never had no issues. I have done like 6-8 purchases from Nihaojewelry love there jewelry

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Top Critical Review

“Learn to spell!”

Christine Z.
6/12/24

Your descriptions on your site are so badly written they are laughable! Misspellings abound, which make me wonder if the items are any better than their descriptions. Maybe you should hire someone with a decent command of the English language, since you seems so eager to break into the US Market.

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Reviews (1,010)

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customer service (80)
Thumbnail of user christinez821
California
1 review
0 helpful votes
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June 12th, 2024

Your descriptions on your site are so badly written they are laughable! Misspellings abound, which make me wonder if the items are any better than their descriptions. Maybe you should hire someone with a decent command of the English language, since you seems so eager to break into the US Market.

Tip for consumers:
no

Products used:
None, as I was laughing so hard at your sad descriptions that I didn't order anything!

Thumbnail of user tusharc8
India
1 review
0 helpful votes
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June 23rd, 2024

Recently shopped here and I am experiencing was very bad the product is totally wasted never recommend that store
I never recommend this store to anyone

Service
Value
Shipping
Returns
Quality
Thumbnail of user sammyb130
Washington
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

My package has been sitting at a port for over a months and the company refuses to anything about it. Sad considering I have purchased from them before. Apparently, if your package gets lost on the mail you are on your own to dispute with your credit card company. What a dishonest and disgraceful company to deal with.

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Value
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Thumbnail of user luzg85
New York
1 review
0 helpful votes
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February 13th, 2022
Verified purchase

Loved my purchases they ship right away once complete you always get your order. Everything nicely packaged and so beautiful. They Respond back when asked anything thru WhatsApp never had no issues. I have done like 6-8 purchases from Nihaojewelry love there jewelry

Tip for consumers:
Any questions write thru whatspp quicker response

Products used:
Jewelry and Xmas decorations

Service
Value
Shipping
Returns
Thumbnail of user tcr8
California
1 review
2 helpful votes
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November 6th, 2021

The merchandise is pretty high quality especially based on the price points. We have ordered several times, checking quality and availability of handbags, accessories, hair items, etc., and we are pleased. I am especially always impressed with the packaging. Who ever they have packaging, wrapping, and preparing the package for shipping does an amazing job. I could not do better myself. My customer service contacts have also been very good at answering our many questions as well.

Products used:
Accessories, handbags

Service
Shipping
Returns
Quality
Thumbnail of user yasminw19
New Jersey
1 review
2 helpful votes
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February 24th, 2022
Verified purchase

Im not gonna lie, I was skeptical at first about this company and the quality of the items. If you're feeling the same, let me tell you, DONT BE! I absolutely love everything! I have made about 5 big orders now and I am very happy with them. And their customer service is an A +++. Granted, there will be some delays because we're in different time zones, but they'll get back to you as soon as they are in business hours. I love this company!

Tip for consumers:
It will take some time to get your order, but you’ll get it.

Products used:
Clothes and jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user andreinas2
Texas
1 review
1 helpful vote
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April 7th, 2021

Amazing customer service, the product is excellent, high quality, good prices and variety in all categories. They answered all of my questions really fast and made me feel comfortable for my order, I will definitely buy again.

Products used:
Jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindsayh160
Florida
1 review
1 helpful vote
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May 12th, 2021

I bought about 10 samples for my online jewelry store before making a bulk purchase and all samples came exactly as pictured on the website. I will definitely be purchasing more in the future! Products were very affordable and look great.

Thumbnail of user tinayey
Zimbabwe
1 review
0 helpful votes
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December 3rd, 2021

Great customer service, with considerate client account managers to help you with any problem, be it purchasing or shipping. With value products at affordable prices, its a cool place to start an accessory based business.

Thumbnail of user annec720
Australia
1 review
3 helpful votes
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March 21st, 2022

I have had several orders from this company and generally am very happy with the product we have received. The only issue I have is their after sales service if you fine you have received a faulty item. It becomes so hard to communicate with the person who is supposed to handle your claim that I imagine most people give up. I have never received a full refund for faulty items which is not good business and considering the cost of shipping does tend to leave me feeling I don't know how much longer I will continue to shop with them.

Products used:
Scarves and jewellery

Service
Value
Shipping
Quality
Thumbnail of user americac2
Texas
1 review
1 helpful vote
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March 24th, 2021

I was super hesitant at first ordering from this site but ended up taking a risk. I can now say this site is awesome, products come in like they are pictured. I revived my packages within 2 weeks! Definitely recommend!

Thumbnail of user xandrias2
Oklahoma
1 review
0 helpful votes
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May 16th, 2021

I am happy with my order. All of the items came in great condition. Nothing was damaged. I only give 4 stars because I paid for faster shipping and I didn't get my order within the time I paid for. They ended up using UPS instead of DHL due to the facility being too full( this is what was told to me). I did not receive a credit or money back from the shipping change & delay but overall the customer service was good, thank you Jane for keeping in contact with me through this process!

Tip for consumers:
I was skeptical at first but I was communicating with an employee the whole time so I recommend keeping in contact with a sales rep!

Products used:
I bought handbags and jewelry

Service
Value
Shipping
Quality
Thumbnail of user michellez689
Mexico
1 review
1 helpful vote
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January 14th, 2022

I am very satisfied with my first purchase. Everything arrived super well packed, the correct pieces and just what I asked for. The only part that I did not like very much was that it took a little time due to the change of out of stock products and the price of shipments is a bit high. But in general I highly recommend the page, it has excellent prices and good quality.

Tip for consumers:
I think that if you buy in volume, it is much better, and the cost of shipping is worth it in comparison. Ideal for entrepreneurs.

Products used:
All the products I ordered.

Service
Value
Shipping
Returns
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Thumbnail of user hildac45
Mexico
1 review
0 helpful votes
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June 9th, 2021

Everything is incredible, ĺa attention, the service, the packages arrive very quickly, they clarify any questions and are aware of your purchases until they reach the destination, I made 6 orders and everything was excellent, my order arrived complete and up to my doors house, highly recommended

Thumbnail of user loriz77
Oregon
1 review
1 helpful vote
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November 12th, 2021
Verified purchase

I have been ordering from this supplier almost weekly for over a year. The customer support is fantastic and responds quite promptly. The quality is phenomenal as well. I've had to return very few pieces. I will continue to use them and refer others as well.

Service
Value
Shipping
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Thumbnail of user jocelinm
Mexico
1 review
0 helpful votes
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March 24th, 2021

Navigating the site is very simple, it is arranged by categories. When you buy, you send your receipt and wait for it to be prepared. Once it reaches the destination city it is very fast, the things come in perfect condition and look better than the pictures. I am delighted with my orders that I have made so far.

Products used:
Accesories

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasminec357
Bahamas
1 review
0 helpful votes
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December 15th, 2021

Most items came in very good condition got everything except for 1 necklace no big deal
And the female bracelet I couldn't sell cause the leather i think it's made of started to peel away other than that every thing was good

Products used:
Necklaces

Service
Value
Shipping
Quality
Thumbnail of user monyque_p
Ireland
1 review
0 helpful votes
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October 7th, 2023

Fast delivery (arrived earlier than expected). Well packaged, no damaged items. The quality is fantastic, customer service has been fantastic, they always reply promptly. Will be ordering again.Thank you

Service
Value
Shipping
Quality
Thumbnail of user angelak973
Kenya
1 review
1 helpful vote
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December 15th, 2021

I loved the whole experience — shopping at Nihao, my package arrived on time. Everything was packed well and absolutely loved the quality of earrings! Thank you to my account manager Elena, she has been extremely helpful.

Products used:
Earrings and bags

Service
Value
Shipping
Returns
Quality
Thumbnail of user jubailp
Philippines
1 review
0 helpful votes
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November 6th, 2021

Ordered over 100+ items and almost all of these are in perfect condition and quality. A few had stain issues but these are very minor, we immediately raised it to customer service and in less than 48 hrs, our concern was addressed and given due refund. We will order again. They have amazing products, really pretty with awesome quality.

Service
Value
Shipping
Quality
Thumbnail of user rebekkahk2
California
1 review
1 helpful vote
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January 14th, 2022
Verified purchase

If you need some wholesale jewelry, you can't go wrong with Nihao. So many options to choose from and I always seem to fill up my cart again right after a purchased order! I've ordered from Nihao twice already and both experiences were lovely. Accurate delivery times too! Thank you!

Products used:
Jewelry. Like earring and necklaces.

Service
Value
Shipping
Quality
Thumbnail of user joslynw5
India
7 reviews
1 helpful vote
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December 18th, 2021

Excellent customer service and prompt delivery! I purchased sunglasses and received them in about a week. The item is also of excellent quality. Everything is so unique and interesting, and the costs are so low that you don't have to purchase large numbers. I'll visit their website to see if they offer anything else that tickles my curiosity! Thank you very much.

Thumbnail of user fizahi
BN
1 review
2 helpful votes
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March 5th, 2022

This is my first time shopping jewellery stuff with Nihao. The quality is really good. It doesn't look cheap at all. The fitting are exactly as i measured it on myself. Really impressive. I cant wait to try more products from their site and maybe their handbags too!

Thumbnail of user anmariec
Florida
1 review
0 helpful votes
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January 11th, 2022

Guys you HAVE TO shop on this app. Nihao Jewelry is Amazing! Great customer service too! I love them already. I'm gonna keep shopping with them until I go broke my sales y manager is Bella, and she walked with me every step of the way. I could not have gotten a better experience than this one. I'm so thankful to have found them.

Tip for consumers:
You won't regret it. Nihao Jewelry is truly awesome.

Products used:
All of them! All my items are jewelry.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dermocols
Colombia
1 review
1 helpful vote
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September 9th, 2021

Good day.
We received the ORDER NHCO*******429, but this product was missing: Colorful Grasping Clip Hairpin Korean Plate Hair Clip Square Hair Accessories Wholesale Nhms*******

Tip for consumers:
I dont know

Products used:
Hair Accessories

Service
Value
Shipping
Returns
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Thumbnail of user lilyc92
lily c. – Nihao Rep

Hi, we are sorry about that but pls click the link and following the steps to submit the ticket in our website, this is the only channel that can solve your problems, our colleague will reply u in 48 working hours. https://www.nihaojewelry.com/after-sales.
If the order status is shipped, pls click *confirm delivery* first and then click *submit* (My orders ----find the order number you want to submit)

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From the business

Easy to one-stop shopping and wholesale jewelry from professional jewelry store nihaojewelry. Com. Get affordable jewelry at worldwide from wholesale jewelry supplier. No minimum order and fast delivery.

Company Representative

Thumbnail of user lilyc92
lily c.
Typically does not respond to reviews

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