Noom

The app is constantly malfunctioning. At one point it would not update steps. Now I have been unable to get on for days and customer service responses are all canned from a Bot which are not helpful. I will not renew this program

Tried this for about a month, didn't work for me. Stopped using the app. Doing taxes and find a renewal charge on a credit card a year later. The representative could barely speak English, hard to understand, but wouldn't credit me. So called the credit card company. Be very wary.

If you sign up for a 10 month program and forget about using it and forget to cancel they will renew without giving you notice. Should you ask for a refund, they will refuse. I am out nearly $200 for a program I neither used or want.

I would give this 0 stars if I could. This app was not helpful in the slightest. However, my biggest issue is with their deceptive advertising and how I was treated when I tried to cancel. I felt duped into buying the "subscription" which was going to last for four months. The app repeatedly hounds you to purchase a subscription and one wayward click and it's all over. When I tried to cancel after approximately three weeks, I was told I was only eligible for a refund if I cancelled within 14 days. I don't know how anyone trying a weight loss program would be able to decide if a weight loss app is helpful in less than two weeks. When I complained, I was essentially told "too bad" and that I'd be paying for the full 4 months, whether I used it or not. This was especially distressing given that my delay had to do with a death in the family. They did not care.

I've tried multiple times and asked to speak to a manager and they request the card number that was stolen to verify IF they can use the account. Terrible company! If I could give it a zero I would.

I would give zero stars if I could. TERRIBLE customer service. The program itself, was "mediocre at best" but when they charged me to renew and I thought I had cancelled my subscription, they basically told me "too bad". I reached out SECONDS after getting the email that my card was charged $175+ and explained the situation and no matter what they refused to give me any sort of refund. I haven't used the app in 6 months and had to re-download it just to message them. They claim they send out a notification that renewal is coming up, but I did not get that email. What a scam out of $175. They must stay in business based on people who sign up, stop using the app and forgot (or in my case, think they cancelled but their website is junk) and then refuse to be good humans and work with people.

The app works well enough for some people, but their billing is unscrupulous. Auto-renew for four months upon expiration of the initial subscription is built into the app. There are claims of a 7-day reminder in the app, but that needs to be configured by the consumer. If you miss setting that up, you'll be stuck paying for another four months whether you need it or not.

This company not only doesn't accept your cancellation within first 24 hours, they bill you without notice and then tell you that you had never cancelled and want to keep your money, $179 isn't petty cash anymore. This is the worst company I have ever dealt with and everyone in my shoes should bring up a class action against….also asking me for proof of purchase which is a joke when I've never passed the trial time…. Cancelled immediately after registration…

Noom move away from small groups and put everyone in an area called circles with almost zero guidance on how to navigate this area. This was after they had trimmed their coaching ranks to save money. I signed up for Noom the way it was and now I am not getting what I payed for. So much frustration with the app and customer service is an absolute joke with this company. They really do not care anything about you aside from your subscription fee. Look elsewhere for help changing your mindset about food.

Noom does not care about the customers health, all they care about is how long they can keep you on the subscription. I called on behalf of my 75 year old mother who was unaware that she had the subscription on auto pay. (She's not good with technology) She kept getting charged $161.10 every 8 months not knowing why. This impacted her finances severely because she is currently retired and just living off social security. I (her daughter 26) called Noom customer service requesting a refund of the last charge and they refused to give the money back. The supervisor was extremely rude and just kept reading the text of their "policy and fine print" that states they are allowed to auto draft their customers. She had no remorse for the financial strain the company put my mother in. This company is heartless and does not care about your health but the money they can steal from you until you realize it.

You better watch your subscription because Noom has a horrible policy. If you're in the initial phase, you can get a refund after 14 days. If you're like me and stopped using the program, forget to see the renewal email, and get get charged $180.83 for another 6 months, they're going to say tough luck. It's a terrible policy and I'm very unhappy.

Because they will take it and the app is garbage. If you already know that a cheeseburger isn't as good for you as a salad….do not do it! I never agreed to pay $200 for a 6 month subscription but yet here I am. Lots of money gone for absolutely nothing!

I did not set up auto renew. I only wanted to try noom for a few months. Some how my subscription renewed and noom took money out my account. The very next day I requested a refund and they will not give me one. They say they will cancel my subscription but I don't trust them.Im gonna change my bank card so they won't renew it again and charge me in February 2024. Be careful this company is Shady. I also just recently found out they just had a lawsuit for placing customers on auto pay and taking their money. Look it up online if you get a chance. They lost big money by unfair business practices.

I reached out to Noom 4 times trying to sign up for a full year. No one has helped me at all. So glad I did not get signed up. Even gave my phone number and they have my email. Responses are so incompetent. Don't waste your money. This company is a JOKE!

I originally subscribed to the app last year but found it did not work for me and deleted it. I was unaware that it would automatically renew and was surprised to see a $150+ charge on my credit card with no warning. I immediately canceled my subscription and requested a refund but was told via email I was "no longer eligible." I pushed back once more and magically received a refund, which I appreciated. However, the way the company handled the situation left a negative impression. The automatic renewal policy is shady and not in line with industry standards. The company's recent $62M class action suit settlement over similar issues also raises concerns about its business practices.

Do not waste your time answering the many questions asked by Noom. They offer a free trial but won't allow start up without trying to bill you for extra fees. $139 was the start then an extra $67 and would allow me to go forward. I ended up cancelling before ever trying it! Disgusting way to come ct business!

Do not do a trial of this product. If I could give it zero stars I could. It claims to have a 14 day trial where in you can cancel. I cancelled but they claim it was not received. Now I find that I've been billed several times for this service, without recourse to be reimbursed. This is the kind of customer service that gives free trial programs a bad name.

Joined noom and was very enthusiastic, fell off the plan only to be contacted by a "noom bot" not very helpful at all. I was tiered of the plan after 3 months, requested a refund and was denied, customer service will not have anyone contact me, I still had no "real coach" and a "noom bot" telling me "great job coming back" don't waste your money get a trainer and a real person that cares. Other than purchasing the stock stay away...

Check all the other reviews here. This company is run like a scam. They tell you you'll only pay for 6 months with the right to renew. I decided not to renew because A) the program doesn't work. B) it's expensive. C) the approach is corny and non-effective. So... Noom charges my account for another 6 months automatically, $168.54. I called immediately and the rep said too bad, no refund. I threatened a bad review and it didn't matter. After badgering them I received my refund.

Haven't used the system in six months. Was not notified that a renewal was coming up. Called on the same day it hit my credit card and they wouldn't refund. This is one of THOSE companies who reel you in and that treat you like crap!

Lots of promises, lots of assurances that the bad app was fixed. Lots of tech problems. No way to contact tech support directly without going through a Byzantine maze. Promises one-on-one coaching but the coaches change willy-nilly. One of my coaches said her name was X when actually it was another name completely. Coaches disappear for weeks on end. The only time they pay attention is when you resign. I was given a gift certificate but can't get the person who gave it to me any sort of refund because it was a gift. Don't fall for it.

Worst customer service. They expect you to remember a year from when you signed up to cancel your subscription because god forbid you forget they will charge your card WITH NO WARNING! And refuse to refund your money. The program is not worth the amount of money. If I could get negative reviews I would. Never again

I signed up for Noom. From the beginning they had overcharged me, even though I purchased a special they were running. When my bill came in, it was overcharged. It took me numerous times to get them to fix it. And then I went into a subscription where they kept charging me. My app froze throughout the trial. Period. I had to call repeatedly for tech help. The only advice they gave me was to cancel my app and re-download it to see if that would fix their glitch. I would never get involved with a company that does not stand behind their product and then when they mistakenly charge you for subscriptions--- They then refuse to give any sort of credit. The customer service reps were from another a country, so it was very hard to understand their accents but clearly they are trained to tell you "no credit- no returns!" Money making machine!