Nordstroom

Terrible experience! Purchased a very nice perfume for the wife and it included a free gift due to the cost of the item. I received the box completely sealed and in good condition. Upon opening the package it only included the free gift but not the perfume. I reached out to make them aware of the incident. They claim all the items were shipped and would not provide a refund or re-shipping. I was not interested on a refund but now I find myself without the item and $300+ out of pocket. DO NOT ORDER ANYTHING ON LINE. I highly recommend going to the store if you can't find the item somewhere else.

I went into the women's dept. to look for a dress. I was in there for 25 minutes and not one sales person asked if I needed help. I saw 5 sales people while I was in that dept. looking around and only 1 was helping someone. The others were either walking around or chatting with each other. It was like a ghost town. I will not shop in the women's dept. again. This was in Kenwood Towne Center, in Cincinnati.

As I discussed with a Nordstrom representative, she assured me that a refund would be issued. However, about 30 minutes later, I received an email stating that they could not process the refund. I did not receive the package that was marked as delivered. It was shown as delivered to the building but not to my apartment door. This is a large building, and the office has confirmed that I did not receive my package.

I am confident that a large store like Nordstrom knows how to handle situations involving lost packages. Despite this, I took extra steps to locate my package because it contained my wedding ring, which has caused me significant anxiety and stress. I have sent an email explaining that I have not received my package, and in response, I received a rude reply indicating they are entirely irresponsible for resolving their negligence. I did not expect this from a company as reputable as Nordstrom. They should deliver valuable items with signature capture, which costs only $8 for the sender.

I feel so bad and confused, as if I bought items from a pawn shop, not Nordstrom! It seems they just use people to get wealthier. I will not give up. I will escalate this issue to the company CEO, media, court, and any other necessary channels. I did not receive my package, and I already paid for it. This is ridiculous.

Nordstrom dropped the ball with my recent order. Despite promises of fast delivery, my package took weeks to arrive, and when it did, the contents were damaged beyond repair. Customer service was unresponsive and unapologetic, leaving me feeling frustrated and ignored. Nordstrom needs to step up its delivery game if it wants to retain loyal customers.

I had a terrible experience with Nordstrom. On May 8th I bought Christian Louboutin shoes from the website which advertised free "3 Day" shipping, well they didn't ship my shoes until May 10,2024 I didn't receive my shoes until May 15,2024, while during the long wait I kept ogling at my shoes via the internet because I couldn't see them in person shipping is as misleading. While on the internet I found another department store that had the shoes for $200 less, so I bought them. The plan was to return the shoes from Nordstrom.com to the Nordstrom store. On May 18th I went in store to Nordstrom to return the she's where they told me they cannot accept them because they're worn. They accused me of wearing the shoes I have pictures that I took of the shoes while sitting in Nordstrom I'd love to show images of the refused shoes. The shoes that I ordered for
The other department store was placed on May 16th and they arrived today May 19! True 3 day shipping the other store was better than Nordstrom in shipping time and price. The complete refusal to accept their own product in the condition that they gave it to me in is absolutely astonishing, this is Nordstrom at Aventura mall in Florida. I called the 800 number and he lied to them and said the shoes are in terrible condition and he cannot resale them, well these are pictures of the shoes that I took while sitting in Nordstrom.

I got a Tory Burch bag from Nordstrom. I used it only for four months and it got all ripped in rain. It got all discolored the $600 bag looks like fake. I have people commenting on my bag saying that I got fake bag they should not be selling stuff to people And ripping them off. It's not fair because some people they save their money to buy a good bag and this is what they get. It's a shame. I tried contacting Tory Burch. I tried exchanging in Nordstrom and at the end I'm disappointed and writing the review it pinches me because I saved all that money for so long and now I can't even use my bag.

At 1st I had some issues receiving a cologne purchased from Nordstrom.com which was intended as a birthday gift for my friend, and I was unsuccessful in getting the situation resolved using the normal route of emailing Nordstrom's customer service. Once the right contact noticed my situation and got in touch with me from Nordstrom corporate, Nordstrom worked with me very well to resolve my issue fully. I am grateful for their kindness and the length they went to help me-- they really went above and beyond in the end!

Nordstrom is using a unreliable 1 star delivery service - T Force - that never delivered my package. They marked it as delivered at a locker at exactly 8:36 PM, but never delivered it. My building has cameras that were able to show no delivery service entered the locker room around that time. And they marked as delivered. An outrageous lie. Lost about 2 hours between chats, calls and my building office trying to figure out where the package was. Nowhere. Still in T force truck for all I know. Nordstrom should not work with such an unreliable service. It is a shame.

Miss Dione C. At store #751, was very professional. She was quite patient and worked with me to find the perfect fragrance for me. She was also pleasant with my nieces who accompanied me to the store.

Nordstrom's shipping "LSO" repeatedly screws up. Left my package by the curb this time instead of covered porch. Fortunately got home early enough to get it off grass before rain started. Nordstrom Customer service has tanked, and complaints get no results. After 25+ yrs shopping there, I'm about done.

I ordered items online and received an incomplete
Filed complaints and treated trash, disgusting and disrespectful like I made up the issue. I had been their client for more years. Guys you will never know until it happens to you, I am a business owner with principles please pay attention to this business they are not fair.

I used to be a Nordstrom loyal customer but definitely Not Anymore. 4 months ago I returned 3 gowns and even though the tracking number proves they have received it they refuse to pay for my refund and saying "they can't validate the contents of the package that was delivered" which is such an absurd excuse. If you want to continue shopping from them you should know there is no guarantee they give your money back after your returns. They don't deserve a single star

I purchased a Christmas gift for my wife through their website. When I purchased it the item came off being listed on the website as if I had bought it. Received an email today saying that they made a mistake and never had the item in stock in the first place. Life goes on, the wife will understand she's getting something else a little later instead, not the end of the world I know.

Just out of interests sake though I checked the website after getting the email and they have again listed the item they "never had" as available. I'd think a lot of their online stock doesn't actually exist in physical inventory based off my sole experience with them. At least I got my money back which is better than a lot of reviews here.

Also as you read the positive reviews notice how strangely generic and similar they all are and ask yourself if those are real as well.

I received a used wallet with scratches. In a dust bag for a purse and no box. I called customer service and was told you can just return it and buy it again. Really what is going on these days.

Nordstrom did not want to post my Review I wonder why.

I ordered my fiance diamond pearl David yurman earrings for valentines day. Today she opens up the box, and to our surprise there are NO earrings in the box. I will never order anything from nordstrom ever again.It was a box of tissue and an empty pouch.

Nordstrom has been going downhill for several years now, but Christmas time was a joke. Nordstrom Alderwood had NO holiday wear, no salespeople to be seen, (except in shoes, and I waited 10 minutes and had to flag someone down!) and instead of the classy pianist they usually have at the holidays, they had a woman with stringy (dirty?) long hair with filthy running shoes "DJing". I was so disappointed. Nordstrom used to be so classy, but their new "hip" style is losing them money! I grew up on Nordy's shoes, but they don't even fit them any more! I used to love to go a couple times a week, it was my only reason to go to the mall, but when the salespeople don't even dress in nice clothes, it says plenty. I'm sad to say goodbye.

Was a little skeptical reading the reviews online, but ordered anyway! I bought a pair of Nike Air Force 1 shadows and they came in right on time & I LOVE them! Even during the virus and everything that's going on they delivered! 11/10, online tracking for the shipping was perfect as well!

Place online order attempted to pay using Nordstrom credit card. Charge was declined because address did not match. I checked the address on my statement made sure everything matched still declined. Spoke to customer service response was close browser and try again. We have had problems with website. Why has it not been fixed?

Bought a Le Creuset at black friday sale, they cancelled my order several days later, saying they ran out of the item. Of course, the item is still available, at twice the price today.
Shady practice. Wouldn't do right by me even when I communicated with their customer service.
Taking my business elsewhere.

As I live in a small town with very few good stores, Nordstrom is one of my favorite sites for many dresses. I've bought 3 dresses there so far. A little bit expensive sometimes but nice selection and good customer service.

They're well known for their customer service--and for good reason. Though they generally tend to be a bit pricier, they also often have phenomenal sales on items, slashing prices with deep discounts. It's worth looking into.

Ordered a gift for Valentine's Day for pick up. Somehow got sent to my old address. I contacted customer service ASAP. The man said he would change after an hour on phone with him. Went to store and they only had half of order available. I wasted 2 hours for nothing!

I like Nordstrom but the App frequently fails. That's frustrating after spending time sorting through an order to have to call. I was happy to read today in a trade mag that Nordstrom's just hired some big tech geek to overall their app so they must know there is an issue. Also, the color representations on all the cosmetics are frequently off, it's even mentioned in the reviews. And probably like most women, I end up keeping this shade of slightly-wrong lipstick then mailing it back. But more and more, am turning to Neiman's because their app is much better. Am looking forward to seeing Nordstrom improve their online presence.