Northridge 4x4

I bought some fox shocks from them one of them broke they gave me no help and told me it was the manufacturer problem and they would be broke if they stood behind what they sell mind you I have spent thousands of dollars with them no more

Northridge claims to have the best customer service although in my experience this was the opposite. When I ordered the product I was told that it would be 2-3 weeks. After 3 weeks I contacted them again and was told it would be another 2-3 weeks. So I waited another 2 weels and contacted them and was told it would be another 4-6 weeks. This company routinely lies about the time it will take to receive the product. I was told BDS does not drop ship but when I called BDS they told me they do drop ship. My order was also cancelled without asking and when confronted about this I was accused of asking for the order to be cancelled. Avoid ordering if you want anything soon.

Horrible service and knowledge of Jeeps at Northridge 4x4.

They sold me a Full Length JL roof rack that was, according to their website, a "confirmed fit" for my 2022 JL with a factory option one touch power top.

When I attempt to return, they want to charge me over $350 for return shipping for THEIR ERROR.

Stay away, they are worse then eBay!

I ordered what said to be a lift for a 05-10 Jeep Grand Cherokee and checked 4 times before submitting it that it was correct, got the part in the mail and it was wrong so I called and they said they don't make a lift for my Jeep and I have to pay $140 to ship it back and $120 restocking fee and I told them to take it and shove it up the asses. Why you would say you make a lift for something but not and tell people you do just to get there money and more when they have to return it is just beyond me and completely $#*!ed up.

I can't say enough about the amazing customer service I received while having my 2020 Gladiator modified by the crew at Northridge 4x4 in Silverdale WA. I spoke with Dave the owner and Maxx my sales guy multiple times during the build via phone calls, emails and even Facebook Messenger. They always kept me in the loop and provided updates on the status of the build. If there was an issue they promptly told me about it and provided options to overcome the hurdle. They took a personal interest in what I wanted to do and were quick to take my recommendation and provide positive or negative feedback. They had the Jeep for a little over 2 weeks since this was a very complex build which included a complete engine and transmission swap, lift, tires, wheels. In the end I couldn't be happier with the how the build turned out and absolutely love driving this beast. If you are looking for a shop to get some work done or maybe just a parts supplier who actually has what you are looking for in stock give them a call you will not be disappointed.

This outfit doesn't ship what they sell, they renege on business transactions and insult the customer for spending their time and hard earned money with them. Northridge 4x4 took money, held on to it for 40+ days then cancels the order because they simply won't honor their advertised price. This is a company that bombards your inbox with advertisements. What good are they if they don't honor what they advertise and sell? Waste of time!
After holding the money for 41 days under the guise of the rona, Northridge 4x4 called to inform me the item ordered differed from their description and was going to be cancelled. What I was being told differed completely from their advertised description, which I read out from a screenshot of their advertisement, this frustrated fraudster Eric at Northridge 4x4 who responded with "I'm not getting into this with you and abruptly ended the call by outrageously accusing the customer of knowingly taking advantage and scamming THEM before rudely hanging up, twice. Unbelievable!
If you order from this deceitful company document everything and be prepared to be without your money, the item and in the end insulted to top it off. You've more than earned this review, 1 star is being gracious.

This company is absolutely terrible. They have inadequate staff, management and customer service! We bought over 11k in products from this company and had issues with them not sending the correct products, no hardware, bolts, brackets etc. They admitted their warehouse is inadequate and made a mistake but refuse to send the missing parts needed. We have gone back and forth (emails and phone calls) with the company and even the owner with no results, they do not care about their customers at all. We had to file disputes, this company is a waste of your time. SPEND YOUR MONEY ELSEWHERE SO YOU GET WHAT YOU PAY FOR!