• NYBox

NYBox

Write a Review

Overview

NYBox has a rating of 4.4 stars from 82 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NYBox most frequently mention customer service. NYBox ranks 11th among Mail Forwarding sites.

  • Service
    15
  • Value
    15
  • Shipping
    15
  • Returns
    12
  • Quality
    13
5
See all photos
How would you rate NYBox?
Top Positive Review

“I absolutely love that service!”

Sandra K.
12/6/15

Tired of searching around for a US address? I found NYBOX two years ago and have never looked for another similar company. Just give them a try you won't go wrong. With the new shipping rates I'll be ordering more.

Top Critical Review

“Money landering”

yosra m.
12/12/16

Beware scammers. They are dangerous I am one of those several unlucky members of them who got robbed by them. They opened my package without my permission & stole my very expensive laptop.And when me & some other people tried to complain on their Facebook page here:- http://www.facebook.com/nybox, they deleted all the complaint posts & banned the members from posting on their Facebook page.

Reviews (82)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (15)
Thumbnail of user sandrak41
Germany
1 review
9 helpful votes
  • Send Message
December 6th, 2015

Tired of searching around for a US address? I found NYBOX two years ago and have never looked for another similar company. Just give them a try you won't go wrong. With the new shipping rates I'll be ordering more.

Service
Value
Shipping
Returns
Quality
Thumbnail of user robbt1
New York
1 review
7 helpful votes
  • Send Message
October 3rd, 2016

I found NY Box easy to navigate and was impressed by their reliable service. There were never any breakdowns in communication and everything went smoothly. When a problem did arise, they rectified it immediately. All representatives of NY Box are professional and helpful. I highly recommend this company.

Thumbnail of user itakrama
Iraq
8 reviews
13 helpful votes
  • Send Message
December 11th, 2016

Usually i ship with myus, this is the first time i ship with nybox, i like it, package takes 7 days, no damages no lost. I have store so i need to buy some items from amazon, i will try it again. Maybe i will make a video in my channel in youtube about this shopping.
*******
Amazon
Supplements
Shipped Dec 12,2016
*******
Amazon
Clothes

Thumbnail of user mohammedn6
Saudi Arabia
1 review
9 helpful votes
  • Send Message
November 17th, 2015
Verified purchase

I've been using NYBox for years and even upgraded to a premium account. I used many other mail forwarding services but the guys at NYBox have great customer services that always goes above and beyond the call of duty, and their shipping rates are very competitive.

I fully recommend them.

Thumbnail of user johnr390
Wisconsin
1 review
7 helpful votes
  • Send Message
September 30th, 2016

I spend a great deal of time abroad for business, mostly in long-term situations, so I have used NYBox for quite awhile. They have consistently delivered on their promises: efficient, cost-effective, secure. I would highly recommend them to anyone needing a quality service while overseas.

Thumbnail of user tylerk21
Germany
2 reviews
10 helpful votes
  • Send Message
November 22nd, 2015

After purchasing a laptop and camera from Amazon I needed to ship it to my home in Frankfurt. I chose NYBox for their easy-to-use website. I'm glad I did. The sign-up was quick and their online customer service was very helpful, although most of my questions were already answered on the site. Repackaging was great. All my products arrived in perfect condition. Definitely recommend!

Thumbnail of user alyd3
New York
2 reviews
16 helpful votes
  • Send Message
November 30th, 2015

NY Box consistently delivers my packages from the US without a glitch!
Been living in paris for a decade and it has been a nightmare (if not impossible!) to received items ordered online from abroad. NY BOX makes the whole process easy, simple, streamlined.
I highly recommend them.

Thumbnail of user yosram
Iraq
1 review
0 helpful votes
  • Send Message
December 12th, 2016

Beware scammers. They are dangerous
I am one of those several unlucky members of them who got robbed by them. They opened my package without my permission & stole my very expensive laptop.And when me & some other people tried to complain on their Facebook page here:- http://www.facebook.com/nybox, they deleted all the complaint posts & banned the members from posting on their Facebook page.

Thumbnail of user emilias5
New York
1 review
7 helpful votes
  • Send Message
November 30th, 2015

I'm Swedish and do a lot of online shopping from US for the variety as much as the price. There are so many companies that don't offer international shipping. NYBox has rescued me. I get an email when I have package and can log into the website for more details. I can choose how and when I want things shipped and I don't have to wait long for my package to arrive. I have already recommended them to several of my friends. It's really a great service.

Thumbnail of user mamdouha1
Saudi Arabia
1 review
10 helpful votes
  • Send Message
January 17th, 2017

I am a Member since November 2011 and i don't have any problem with them. In short words "they made me live inside USA".
My account is standard and it's really low price but if you want more lowest price take Premium account some time i switch to Premium if my stuff is a lot. That makes $5 repack service fee to free.
Fast shipping 4 days and my shipment front of my home.

I recommend NYBox for all Saudis and other Arab countries.

Thumbnail of user paolob12
Florida
1 review
8 helpful votes
  • Send Message
December 7th, 2015

Friend tell me about this company and I have used ever since. Easy to get stuff to Italy with no problems. The people are so nice and patient with people like me who do not have very good English. Like stars on this site say I love so much you want to tell entire world. Thanks from Paolo

Thumbnail of user catherinej25
Canada
1 review
0 helpful votes
  • Send Message
February 17th, 2017

I have used NYBox for about a year and sent thousands of dollars in merchandise through them to Canada. Their system is user-friendly and whenever I have had an issue, they are quick to respond to me. I'll continue using them for all of my mail forwarding.

Thumbnail of user yasserc1
Pakistan
1 review
5 helpful votes
  • Send Message
January 31st, 2017

We have been using NYBox from last 4 to 5 years now and the service has always been exceptional and never faced any difficulty with them. They all are very professional, Quick, and have good customer service...

Service
Value
Shipping
Returns
Quality
Thumbnail of user anwara7
New Jersey
1 review
4 helpful votes
  • Send Message
February 2nd, 2017

I've been using this service for almost 5 years now, and nothing has went wrong. The customer service is prompt and my packages get to me cheaper and safer than most forwarding companies I have used in the past. I recommend this service to anybody, If they want fast reliable service nybox.com is the way to go.

Thumbnail of user albanh10
New Jersey
1 review
7 helpful votes
  • Send Message
September 30th, 2016

I was constantly switching from one delivery service to another because of all types of problems that other company's created for me. NYbox is the best one I have ever used and I don't plan on switching anytime soon. Everything is done promptly and I have yet to encounter any problems with anything. No complaints about this. Everyone should use it!

-Alban Hysa

Thumbnail of user kelvinb18
KELVIN B.
New York
1 review
8 helpful votes
  • Send Message
October 2nd, 2016

Supplied me with a Ny address so i could receive mail, packages and purchased items. Very easy to view my virtual mailbox contents online. Also extremely convenient and quick way to recieve my items whenever and wherever I want. Love the personal shopping Assistant option!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user christopht
New Zealand
1 review
9 helpful votes
  • Send Message
November 26th, 2015
Verified purchase

Having friends overseas for the longest time I was ordering stuff and sending packages to my friends. With the NYbox service my friends can order all by themselves and do not need to bother me anymore and everyone is happy! Great value and it always works i hear.

Thumbnail of user omarg17
Texas
1 review
7 helpful votes
  • Send Message
September 13th, 2016

I have been a happy customer for over 3 years! NYBox's service and prices exceed my expectations. They have gone above and beyond for us multiple times. The shipping rates they give to us using TNT Express to UAE are unbeatable!

Service
Value
Shipping
Returns
Quality
Thumbnail of user juanc41
New York
1 review
10 helpful votes
  • Send Message
November 5th, 2015
Verified purchase

Ny box did not disappoint, I have just received my package. I've tried other companies but all seemed to have trouble having my items delivered to Mexico. You guys did a great job putting my items together nothing was damaged. Look forward to working with you guys. Good job

Service
Value
Shipping
Returns
Quality
Thumbnail of user michelg10
Washington
1 review
10 helpful votes
  • Send Message
November 18th, 2015

I used MyUS for years but NYbox has much better price. I save now 20-30$ each expédition to France.

NYbox is not thief like other forwarders, they do not steal and do not keep your package hostage. If you have big package (~100 kilo) and cargo price too high, they help you cargo with boat. Time takes a little longer, but very cheaper for big expédition.

Tip for consumers:
They have different cargo companys for each country, each have different price on the rates page.

Thumbnail of user hayderj
Iraq
1 review
6 helpful votes
  • Send Message
January 18th, 2017

Prices are unbeatable.
Communication is very good.
Have worked with them more than a year age. Would stuck to this site
Only negative thing is that HAZMAT list is a bit more than with other forwarding sites. Last months they have started to improve this issue.

Thumbnail of user mazenm7
Yemen
1 review
3 helpful votes
  • Send Message
July 8th, 2020

They lost my 3 packages worth 2000$ each, and don't even reply back...

Just evrrytime we are sorry we will solve this issue and reply back, 2 weeks now and the issue is not fixed...

This company has no staff nsmes or msnager indicated, no quick response or chat, its like they are invisible... because they don't want any customer to know anything about them.

I don't reccomend any 1 to deal with them...

As you can in the photos attached a big difference between my package and the one I received.

Thumbnail of user raffaeleb1
Italy
1 review
3 helpful votes
  • Send Message
December 12th, 2018

ATTENTION: DO NOT WORK WITH NYBOX, YOU WILL LOSE EVERYTHING!
Stay away from nybox. They are scammers. My parcels have never been shipped, they do not answer the phone, or the e-mails. They stole products worth $ 1800 $ 250 worth of shipping. I made a complaint on https://www.ic3.gov. I hope they go to jail. CROOKS!

Thumbnail of user mohs36
Qatar
2 reviews
11 helpful votes
  • Send Message
March 17th, 2017

I've used many services similar to this one and this has to be the worst. Do not trust these people with your packages, try to look somewhere else - there are many with credible people handling them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ryanp163
GB
1 review
6 helpful votes
  • Send Message
June 23rd, 2018

DO NOT WORK WITH NYBOX AT ALL. THESE REVIEWS YOU SEE ARE FAKE. Upon receiving your item, Nybox will instantly close your account and ask that you provide 2 pictures (front and back) of your ID. Once you send them this ID, they will also ask for pictures of your credit card for 'Verification'. Exactly what they'd need to use your credit card whenever & wherever they want and the worst part about it is that you allowed them to! In their ToS they state that when using their service you accept that they are able to allow 3rd party services to charge your card.

They're currently holding my Google Pixel 2 and refusing to return it to the sender or release it to me, I will be contacting a Lawyer and beginning a lawsuit on Monday.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We will provide you with a New York City address that you can use to receive mail, packages and purchased items. Then control your virtual mailbox contents online. You can have your contents sent to you whenever and wherever. Also great as an expatriate mail forwarding service!

PERSONAL SHOPPING ASSISTANT

You are not sure where to buy a product you want? You couldn't decide which one to choose? You couldn't find what you are looking for? Our professional shopping assistants will gladly help you with your requests free of charge. Our members take advantage of getting items for less from more reliable stores by the help of our professional shopping guidance.

"BUY FOR ME" SERVICE

"Buy For Me" service to purchase from US retailers. With this service, we use our company credit card, company check, or PayPal account to pay for your merchandise. We then charge your credit card or you send us a wire transfer, check/money order for the purchase. Many of the sellers on popular auction sites like eBay won't accept credit cards. By using "Buy For Me" service, NYBox purchases the items for you. A 10% fee will apply ($10.00 minimum) on your purchases. For particularly large purchases (over $2,000.00) contact us for special pricing.

ONLINE AUCTION SERVICES

In addition to shopping from the USA, you can also sell your products in the United States. It is difficult for many people outside the USA to sell on USA online auctions. Use our services and experience to get top dollar for your items. Just send them to our New York warehouse and we will sell them for you. A 10% fee will apply ($10.00 minimum) on your sales. For particularly large sales (over $2,000.00) contact us for special pricing.

Business History

Since 2008 NYbox has been connecting shoppers around the world to the U.S. retail market.

With the guaranteed best rates in the industry, our company provides hassle-free shipping to shoppers buying from thousands of online U.S. merchants and shipping abroad. We currently ship to over 187 countries and have a membership of 100,000+ and growing.

Among the other services offered to our members are a “Buy For Me” option where we handle all purchasing; free 30-day storage and easy pick-up at our NYC warehouse, for those members who prefer to pick up their packages when traveling to NYC.

From registration to shipment, we have done our best to provide the simplest way of getting your packages delivered to your doorstep as soon as possible.

Company Representative

Thumbnail of user michaelz18
Michael Z.

How do I know I can trust these reviews about NYBox?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about NYBox?