• OK Bridal Shop

OK Bridal Shop

Is this your business?
Write a Review

Overview

OK Bridal Shop has a rating of 2.3 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. OK Bridal Shop ranks 177th among Wedding Dresses sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    2
  • Quality
    2
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
How would you rate OK Bridal Shop?
Top Positive Review

“Wow! This shop owner is amazing”

happy d.
12/22/15

Wow! This shop owner is amazing. She was wonderfully helpful and always prompt. The dresses were very high quality! We ordered 9 dresses total (with the custom sizing option), and only two or three girls needed slight alterations (more likely due to wrong measurements than anything). Everyone was very impressed by the quality of the dresses and how quickly they arrived. Definitely recommend.

Top Critical Review

“Poor Quality and Customer Service”

Brian K.
7/2/24

We ordered a custom flower girl dress for a wedding this August and were hugely disappointed on multiple fronts. First, the quality of the garment was poor and not consistent with what was pictured. Moreover, the measurements sent for the custom garment were not adhered to (e.g. Shoulder to hem length was given as 39 inches and the final product was 36.5). Additionally, the dress itself was limp and not as full as pictured, and we're currently in the process of taking the dress to a seamstress to attempt to resurrect it, including adding in layers of tulle to make it actually look like the initial picture. If it's not salvageable, we'll have to buy a different dress - and from a more reputable company. Second, the customer service is deplorable. We ordered the dress and they were more than responsive until payment was remitted. Once it was delivered, they disappeared. After raising the concerns with the garment - including the incorrect measurements with photographic proof - they went radio silent. Ultimately, if you're looking for a high quality wedding garment, I'd highly recommend steering clear of this place. It is not worth the hassle, and based on the broken english and poor grammar of most of these reviews, I suspect most if not all of the positive ones are written by the company themself.

Reviews (25)

Rating

Timeframe

Other

Reviews that mention popular keywords

dress (23)
Thumbnail of user brian.alexander.king
Georgia
1 review
1 helpful vote
  • Send Message
July 2nd, 2024

We ordered a custom flower girl dress for a wedding this August and were hugely disappointed on multiple fronts.

First, the quality of the garment was poor and not consistent with what was pictured. Moreover, the measurements sent for the custom garment were not adhered to (e.g. Shoulder to hem length was given as 39 inches and the final product was 36.5). Additionally, the dress itself was limp and not as full as pictured, and we're currently in the process of taking the dress to a seamstress to attempt to resurrect it, including adding in layers of tulle to make it actually look like the initial picture. If it's not salvageable, we'll have to buy a different dress - and from a more reputable company.

Second, the customer service is deplorable. We ordered the dress and they were more than responsive until payment was remitted. Once it was delivered, they disappeared. After raising the concerns with the garment - including the incorrect measurements with photographic proof - they went radio silent.

Ultimately, if you're looking for a high quality wedding garment, I'd highly recommend steering clear of this place. It is not worth the hassle, and based on the broken english and poor grammar of most of these reviews, I suspect most if not all of the positive ones are written by the company themself.

Service
Value
Shipping
Returns
Quality
Thumbnail of user happyd4
New York
1 review
3 helpful votes
  • Send Message
December 22nd, 2015

Wow! This shop owner is amazing. She was wonderfully helpful and always prompt. The dresses were very high quality! We ordered 9 dresses total (with the custom sizing option), and only two or three girls needed slight alterations (more likely due to wrong measurements than anything). Everyone was very impressed by the quality of the dresses and how quickly they arrived. Definitely recommend.

Thumbnail of user angelam413
Texas
1 review
1 helpful vote
  • Send Message
September 6th, 2018

It turns out the pictures they use on their site are actually designer dresses that they attempt to replicate. I did not order a custom size and was promised a refund if I sent the dress back since it was nothing like what was ordered, not even the same color. I spent $60.00 to get the dress returned. That was April, this is September and no refund. They will not refund me until they receive the dress, of course. Another bridesmaid did send in her measurements that she had taken by a seamstress, her dress didn't come close to fitting her despite them custom making it. Again, no refund for her either. These folks are scammers. BEWARE!

Thumbnail of user daniellac2
New Jersey
2 reviews
2 helpful votes
  • Send Message
December 22nd, 2015

Ordered 6 of these dresses for my bridal party, different style, and they all came as promised.
I got them custom made based on my girls' measurements and was produced as expected. Communication with Seller was prompt.
Shipping was quicker than expected. Beyond pleased for a first timer ordering dresses online. Wedding party dresses at that!

Thumbnail of user jackilsona
Illinois
1 review
2 helpful votes
  • Send Message
December 22nd, 2015

This is the third of four bridesmaid dresses I ordered from Sarah. It took a WEEK exactly from order to arrival in the UK and fits my bridesmaid perfectly. So excited to order that last one and see them on the girls together. Thank you Jane once again!

Thumbnail of user sumonb
New York
1 review
1 helpful vote
  • Send Message
December 22nd, 2015

Amazing. Four of my other friends also ordered bridesmaid dresses from this shop and had just as much success. The dresses are beautiful, flattering, and come incredibly fast. Such a stress reliever when planning a wedding.

Thumbnail of user merryg3
Illinois
1 review
2 helpful votes
  • Send Message
December 23rd, 2015

Its really very quick delivery and it was Less than 3 weeks to make and send from China to the US. The dresses are also perfect - color, shape, design, quality and finish. I really impressed with their great service. I highly recommended to all

Thumbnail of user karena327
Pennsylvania
1 review
3 helpful votes
  • Send Message
May 14th, 2019

We ordered a dress because the picture was awesome. We had it custom sized. The dress looked nothing like the picture when it arrived. It was NOT wearable, the decorations were totally placed incorrectly and could not be moved. The company offered me sequins! We finally agreed, after much conversation and many pictures, that this could not be fixed. I sent the dress back at a cost of $70. My refund was only a partial and now they refuse to answer me. My credit card company was no help. BEWARE.

Thumbnail of user paigej5
Germany
1 review
1 helpful vote
  • Send Message
March 24th, 2017

I ordered a dress on March 6,2017 and only received a notice stating the order was placed but no confirmation number. Now three weeks later, they have no record of it but were happy to take the money via PayPal the date it was ordered.

Thumbnail of user williamb166
New Jersey
1 review
2 helpful votes
  • Send Message
December 22nd, 2015

Really love the dress, beautifully made and great quality! Will be perfect for my bridesmaids. Sarah was really helpful from the moment I made the order with regular contact and answered all my questions with quick responses. The item shipped and arrived quickly and I will be looking forward to ordering the remaining dresses from her in the new year :)

Thumbnail of user janew41
China
1 review
11 helpful votes
  • Send Message
October 13th, 2014

I ordered 3 more of these dress after already ordering 1 as a test, it was such great quality that I had no concern with ordering the rest. Very well made and we received them in great timing. Dealing with Okbridal was such a pleasure. They responded to queries promptly and I would have no hesitation in dealing with them again. I will be sure to recommend them. Thanks again guys! Sarah

Thumbnail of user rebekahr8
Georgia
1 review
1 helpful vote
  • Send Message
September 29th, 2017

Ordered my bridesmaid dress from here and they sent the wrong size. It was too short, so I couldn't make it work. They kept telling me I was measuring wrong, but the dress was 10 inches off what it was supposed to be, so they just didn't want to admit they messed up - I then had to pay to return the incorrect dress because they refused to send a shipping label. Still haven't received my refund. If I don't receive it soon, I'll be forced to report to my bank as a fraudulent charge.

Thumbnail of user quianat1
Illinois
1 review
1 helpful vote
  • Send Message
March 30th, 2017

Order paid shipping paid no tracking numbers no information when the dress is coming unanswered calls emails then out the blue we finally get a tracking number that states it just got shipped on the 31... mind you its the 30th

Thumbnail of user aduinea
New York
1 review
1 helpful vote
  • Send Message
December 24th, 2015

I ordered 2 dresses for my daughter from here 3 days ago and they delivered me the dress today. It's really very quick delivery for me. The dresses are really great quality and looking pretty to my daughter. Really awesome customer service by OKBridalShop. I will continue to buy from here in future.

Thumbnail of user brittp1
North Carolina
1 review
0 helpful votes
  • Send Message
March 20th, 2017

I was super scared and anxious for my dress to come. I was worried it would look nothing like the pictures, but I was wrong. The dress arrived quickly, because I had purchased the fastest shipping available and I could NOT be more happy about how beautiful I will look on Prom day. I confused OkBridal with another website called OkDress, and I read reviews for that shop, and they were absolutely horrendous, make sure you double check, if you're like me before getting overwhelmed. But highly recommend this company if you are deciding to buy offline. There were very minor issues with the dress, which literally only involved the color. All in all, they are WONDERFUL! Quick replies, and all, you'll surely be pleased with your dress.

Thumbnail of user padalaskia
Texas
1 review
1 helpful vote
  • Send Message
December 22nd, 2015

I ordered 2 dresses for my wife from OKBridalShop and they delivered my the dresses within 2 days and it was really very quick delivery for me as distance. The quality of the dresses are really great and color are also choice-able. I highly recommended to all to shopping here

Thumbnail of user breannaw5
Maryland
1 review
2 helpful votes
  • Send Message
April 20th, 2016

I was very impressed from the dress I received! It looked just like the picture the only thing I was kinda saddened about was the pink turned out to be more peach, never the less the dress is beautiful and I love it. Definitely would recommend this!

Thumbnail of user michelc10
New York
1 review
2 helpful votes
  • Send Message
December 22nd, 2015

The OKBridalShop is really a big online shopping website and a huge collection of dresses. The quality and price of dresses really awesome and reasonable. It become habit of me to shopping here because I always gets the best one for me from here.

Thumbnail of user florencen5
Illinois
1 review
3 helpful votes
  • Send Message
December 22nd, 2015

I really impressed with the great service of OKBridalShop and also the quality of dresses. I bought 3 dresses from here and all are really awesome quality. All friends of me are praised of the dresses. Thanks OKBridalShop for their service

Thumbnail of user sarahy521
Michigan
1 review
0 helpful votes
  • Send Message
October 6th, 2021

OK Bridal is a SCAM! Do not order anything from this website! They put designer dresses up on their website and then send you a dress that looks NOTHING like the dress you ordered. I spent $65 returning this dress to China and she LIED and said I took the tags off (there were no tags on it) and she said it smelled like perfume (there was no perfume on it) so she did not refund my money. I'm disputing with my credit card company. Do yourself a favor and stay far away from
OK Bridal & Jane Wang.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ambera23
New York
1 review
2 helpful votes
  • Send Message
December 23rd, 2015

Really great experience for shopping. This dress was absolutely beautiful! So much prettier in person and the detail and beading was amazing! So pleased with this dress and will definetly be ordering from okbridal again.

Thumbnail of user anayinnab
California
1 review
2 helpful votes
  • Send Message
December 23rd, 2015

Fantastic! I requested a custom dress based on a picture and it was perfection. Lovely to work with, quick response to all of my questions/concerns and always polite. Thank you!

Thumbnail of user arafatb1
Georgia
1 review
1 helpful vote
  • Send Message
December 24th, 2015

This dress was absolutely beautiful! So much prettier in person and the detail and beading was amazing! So pleased with this dress and will definitely be ordering from okbridal again!

Thumbnail of user merryy
New York
1 review
2 helpful votes
  • Send Message
December 24th, 2015

The dresses are perfect - colour, shape, design, quality and finish. The delivery was quick. Less than 3 weeks to make and send from China to the US

Thumbnail of user mej10
Maryland
1 review
0 helpful votes
  • Send Message
January 2nd, 2019

Fake poorly made dress fake poorly made dress fake poorly made dress fake poorly
I hate the dress!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

OkBridalShop sells latest bridesmaid dresses, prom dresses in fashion, covering: sequin bridesmaid dresses, gold bridesmaid dress etc at affordable prices.

How do I know I can trust these reviews about OK Bridal Shop?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about OK Bridal Shop?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business