• Oneflare

Oneflare

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Overview

Oneflare has a rating of 3.1 stars from 295 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oneflare most frequently mention great service, fast response, and next day. Oneflare ranks 4th among Service Marketplace sites.

  • Service
    26
  • Value
    24
  • Shipping
    4
  • Returns
    9
  • Quality
    18
30
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How would you rate Oneflare?
Top Positive Review

“Aus Bee Tong Painters, Newcastle”

Julie J.
12/29/21

The painters known as Aus Bee Tong don't speak a lot of English, but they are pretty handy with a paint brush! While they get on with the job of painting, Andrew, another member of the team is careful to ask questions, explain procedures and to ensure that the painters understand exactly what you want. All together they are a team that works very well. I am happy to recommend them as professional, quick, considerate and kind. Julie

Top Critical Review

“You recommend anybody”

Vic W.
5/16/20

Here's how you could improve... close down. I used you to get a person to do decking, painting, fence and much more. The person you sent was absolutely useless. I complained to you and you dodged the situation. Luckily I got rid of him shortly after he started before he completely wrecked my place. I lost $3,000 deposit on this incompetent 'handyman' and it's been a while. Anybody who sees the 'work' would swear it was done by children. In the meantime my place looks rather nasty from the street. I felt totally ripped off and have been reticent to get the work re-done due to being 'gun-shy' with trades people and various personal matters that have cropped up.

Reviews (295)

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Reviews that mention popular keywords

3 quotes (10) 24 hours (6) customer service (9) business (67) job (90) refund policy (3) customer doesn (3) fair trading (3)
Thumbnail of user vicw16
Australia
1 review
3 helpful votes
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May 16th, 2020

Here's how you could improve... close down. I used you to get a person to do decking, painting, fence and much more.

The person you sent was absolutely useless. I complained to you and you dodged the situation. Luckily I got rid of him shortly after he started before he completely wrecked my place.

I lost $3,000 deposit on this incompetent 'handyman' and it's been a while. Anybody who sees the 'work' would swear it was done by children. In the meantime my place looks rather nasty from the street.

I felt totally ripped off and have been reticent to get the work re-done due to being 'gun-shy' with trades people and various personal matters that have cropped up.

Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Hi Vic, Thanks for your review. I'm sorry that you had a poor experience with a business on Oneflare. I'd appreciate if you could contact me via support@oneflare.com.au so that I can make sure your complaint is handled properly. I also recommend leaving reviews for the business which carried out the work. Finally I suggest that you contact the relevant Governing body as they will be able to provide further assistance to you.

Thumbnail of user juliej660
Australia
1 review
0 helpful votes
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December 29th, 2021

The painters known as Aus Bee Tong don't speak a lot of English, but they are pretty handy with a paint brush! While they get on with the job of painting, Andrew, another member of the team is careful to ask questions, explain procedures and to ensure that the painters understand exactly what you want. All together they are a team that works very well. I am happy to recommend them as professional, quick, considerate and kind. Julie

Thumbnail of user kyliew28
Australia
1 review
0 helpful votes
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October 30th, 2019

From one new business to another new business - Joining Oneflare made the difference between closing my doors to staying open, literally overnight. Oneflare's support staff are there to help you grow your business and create success. Oneflare customers are waiting for you to quote them and get the job done, don't think about - just do it, you will not regret your choices. Make the call today and watch your business start growing tomorrow :)

Service
Value
Quality
Thumbnail of user rebeccas880
Australia
1 review
0 helpful votes
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August 10th, 2020

We were rapt with the service provided by Rubber Ducky when we embarked on the daunting renovation of our bathroom. Owners, Mal and Leah, were very helpful from the beginning of the process, accompanying us to bathroom showrooms and making recommendations and suggestions as the job rolled on. All of the workers involved in the job: demolition, tiling, plumbing, electrical, sheeting and final fixes: were meticulous, prompt and friendly. We would highly recommend them to anyone looking for a new bathroom.

Thumbnail of user stephanien111
Australia
1 review
1 helpful vote
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August 6th, 2019

Amazingly fast service, even after hours. I enquired on a service and it was booked within 5 mins, quotes came through very quickly from multiple suppliers. So much easier than doing my own research through individual searches of companies

Thumbnail of user steveh1175
Australia
1 review
0 helpful votes
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September 5th, 2019

Great service and follow up call, with a good result. I was called within 10 min of sending out an email by Mayank at Make My Website. We met the next day and decided to use there services three days latter so looking forward to working together.

Thumbnail of user alexs1062
Australia
2 reviews
1 helpful vote
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August 25th, 2020

Hired a painting business only to have the project ruined. These guys were masquerading as professional painters and the result is sickening.It seems Oneflare host just anybody without a proper screening process. We are contacting Dept of Fair Trading about the contractor and implicating Oneflare also for hosting these mugs. I second, stay away.

Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Hi Alex, Oneflare exists to connect customers with locals experts to get whatever they need sorted. I'm sorry to hear you had a negative experience, that's certainly not something we stand for., however the selection of business to hire is solely and completely at your discretion. Any details and qualifications we have on the business are available on the website for your convenience to help you with decision making. As a customer, we urge you to report any issues relating to the work directly with the Department of Fair Trading and we will work with them as requested. Thanks!

Thumbnail of user lindaw654
Australia
1 review
0 helpful votes
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September 19th, 2019

Each time I've posted for quotes on Oneflare I've had immediate and positive responses. Accepting 3 companies to quote is plenty for me as it can otherwise be overwhelming. Thank you Oneflare for providing such a great service. I will always recommend your website.

Thumbnail of user arjg
Australia
1 review
1 helpful vote
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May 3rd, 2021

As a small business owner I was hoping Oneflare could help however they do very little. Authentic customers are few amongst the many that post jobs. There is so little information available that's it's impossible to grasp the customers needs let alone provide an rough quote. So you are required to pay a fee in credits between $10-20 (which is on top of $430 every 3 months just to use the service) to open up communication to the customer only to not get a response from the majority of them. When queried about the lack of detail, I was told by the sales member * that more customer information would be available once I upgrade my plan. This was a lie and I was mislead. I asked for a refund on that basis. This was denied. That's false advertising and I'm raising this with the office of Fair Trade.

*Personal information redacted by admin

Tip for consumers:
Businesses should avoid. Customers if genuine, should enter as much information as possible to help provide an accurate quote as well as indicate which business is the more appropriate to quote in the first place.

Products used:
It's a service. Connecting customers to businesses where the businesses have to do all the work and Oneflare make good money

Service
Value
Quality
Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

HI Arj G. Thanks for your Review, I beleive we reached out to you and provided you with a refund after reading about your experience on another platform. Please contact support@oneflare.com.au if you have any issues.

Thumbnail of user davids2305
Australia
1 review
1 helpful vote
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August 2nd, 2019

Joined to find an accountant had several email replies, most very professional however one was extremely rude and unprofessional, contacted oneflare and was told someone would contact me, still no contact obviously not interested in customer service

Thumbnail of user michellet127
Jenny A. – Oneflare Rep

Hi David,

I'm sorry to hear your experience on Oneflare was so negative.

If you could send me a private message with your contact details on your Oneflare account, I will have this followed up for you as I'd love to investigate this.

Thumbnail of user joes2654
Australia
2 reviews
2 helpful votes
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October 19th, 2022
Verified purchase

They don't help when an incident happens, our property was damaged severally. Don't be fooled by their website saying a business is verified or insured it means nothing! This is just a way they advertise and look professional but when push comes to shove means NOTHING. They listen to you and they contact the other party when you complain but that's it. They advise you they can't do anything more than that and basically end it politely with a bad luck.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Hi Joe, thank you for your review and we are sorry to hear about your negative experience. Please be advised that businesses who has a valid ABN are welcome to register their business thru Oneflare.
We do baseline verification process to ensure the quality of the business and we recommend them to submit documentations which will be published on their business profile once verified.
We also encourage our customers to undertake their own research before engaging a service provider by reviewing the business' profile on Oneflare. Please know that Oneflare is not a legal authority and cannot demand a resolution or a refund from the business itself. If the issue is not resolved or if you are unhappy with the outcome, we suggest that you seek legal advice from Fair Trading or the appropriate Government body in your state. If necessary we are happy to assist with any investigations.

Thumbnail of user johnb1104
Australia
1 review
2 helpful votes
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April 19th, 2018

One flare claim to bring clients to your business. I signed up for their premium service at $99/month for 4 months in total without generating any work. The cost to bid on jobs is random (and too expensive). They do not validate the jobs or the contacts. Most jobs requested unrealistic low budgets. I don't know how any business makes money from jobs on Oneflare. And their support & service stops once you sign on with them. It took them two weeks to correct a problem with my listing where my business profile was not displayed. A complete wast of money. There are more cost effective methods of generating business.

Tip for consumers:
Don't sign up for their premium business listing.

Service
Value
Quality
Thumbnail of user michellet127
Jenny A. – Oneflare Rep

Hi John,

Thankyou for taking the time to leave us some feedback.

Apologies that you experienced issues when you first signed up to the Premium Listing and didn't get listed in the directory, we have identified this issue and have put in place methods to prevent it happening in the future.

At Oneflare we aim to maintain the most competitive lead prices in the market whilst not compromising on lead quality. These lead prices are determined by a complex algorithm that takes into account many job attributes such as size, location and demand. The price to respond to the customer is always listed on the lead before you quote so you can pick and choose what you wish to spend your money on.

We will be sure to pass your feedback on the the correct teams and we hope you'll be able to use the platform to your advantage in the future.

Thumbnail of user chrisl623
Australia
1 review
0 helpful votes
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October 21st, 2019

May I warn potential advertisers with Oneflare that these people do not represent your best interests.
I have found their leads to be generally unqualified and after I signed on as the only provider in my sector in my area they jacked the price per lead up significantly claiming that because I had signed on there had been a 100% increase in demand, hence the price rise. Oneflare have now cancelled my account balance to zero and are refusing to provide a statement of transactions which would enable me in formalising my complaint to the Office of Fair Trading.
Be very, very careful before you flush you advertising budget down the toilet of Oneflare.
I'm using my real name and I'm happy to discuss this with anyone who has a question.

Thumbnail of user michellet127
Jenny A. – Oneflare Rep

Hi Chris,

Thanks for getting in touch here.

I've taken a look into your account and can see that your lead pricing hasn't changed since the 14th of June when you first signed up and started quoting. Some leads in your particular category are more expensive than others by around $1 (1 credit) and this is because we have a dynamic pricing system that prices each lead based on their location, popularity, size, and many more factors. The great thing is, we show the price to quote beforehand so you can pick and choose if it's worth it to quote. There was about a month between when you quoted for the first time (first quote is free) and when you purchased your first credit pack so you had seen the pricing before you started using us more regularly.

All credit packs carry an expiry date, which you were notified of when you decided to purchase one. We send a reminder 10 days out from your expiry in case to encourage you to use them up. A few of your credits from that pack did expire as you weren't able to use them, but your account is still open and ready for you to use or access at any time. You can find any invoices in your Account Settings under your Billing tab if you'd like to download them. I'll send you a copy of your invoice and a password reset email in case you're having trouble accessing your account. Please reply and let me know if there's anything else you need, speak soon.

Thumbnail of user johnjaneg
Australia
1 review
2 helpful votes
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December 1st, 2017

Oneflare has cost us thousands of dollars and caused us a huge amount of stress. Oneflare claims to provide connections to independently verified trade businesses, "connecting you to the right experts first time and every time". In our experience nothing could be further from the truth. Our landscaping contractor in Canberra, hired through Oneflare, was a scammer and a thief, possessing zero qualifications. We have reported him to Oneflare but he is still listed on the website. The landscaper is even using a false/unregistered name - so much for Oneflare's "verification". We have lost thousands of dollars in stolen deposit money. The Oneflare "Customer Happiness Team" doesn't even try to help. No care and no responsibility!

Thumbnail of user michellet127
Jenny A. – Oneflare Rep

Hi John-Jane,

We're disappointed to hear you've had a negative experience with a business listed on Oneflare and we hope it has since resulted in a desirable resolution.

Despite having many professional businesses registered on the platform who are keen to help customers out, we always encourage our customers to do as much research into their potential businesses as possible. This includes comparing reviews, qualifications, past work photos and more. When a business uploads any of these items we upload them on their profile so you can see they have them and make an informed decision.

If an issue does arise, we are happy to attempt mediation and a desired resolution between yourself and the business, taking necessary measures to ensure this does not happen to anymore customers.

Thumbnail of user craigf118
Australia
1 review
0 helpful votes
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August 29th, 2019

Within 30 minutes of the advert being submitted I had three replies by way of two telephone calls and a text message. Each introduced their business and enquired how they could assist.
I arranged for the two telephone contacts to meet me on site to review the works required. Both businesses turned up 'on time' and were very professional. I am waiting on their quotes which should be emailed this week. Great service.

Thumbnail of user cherylr169
Australia
1 review
0 helpful votes
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July 30th, 2019

OneFlare gave incredible support when posting my job as for a tax accountant. I was communicated with frequently and at no time were my questions unanswered. Top marks OneFlare! I will be using you again.

Thumbnail of user imogenm4
Australia
1 review
0 helpful votes
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July 30th, 2019

Needed an accountant for tax return (Honestly still do) but one who contacted me was impossible to get on the phone to arrange meeting, there was no real amount quoted and they were the only ones to respond. I posted again and got somebody wanting to do it via email for $250... Might just try the dodgy accountants down the road at this point

Thumbnail of user michellet127
Jenny A. – Oneflare Rep

Hi Imogen,

I'm sorry to hear we weren't able to help out with your request and the businesses who quoted weren't suitable or proactive about getting your tax return done.

If you could get in touch with us on support@oneflare.com we might be able to pass over some business contact details to assist you.

Thumbnail of user lizc32
Australia
1 review
13 helpful votes
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October 19th, 2016

We started out with Oneflare early on and I think we paid $49 per month for 20 Leads. They have substantially increased their lead prices over the past 3 years where they have now asked us to pay an enormous $320 per month for the same 20 leads, even after telling us we could stay on our current plan ($159 per month for 20 leads) for as long as want. Most of the time leads never get answered or went nowhere. Complete waste of money, so understandably we cancelled our plan. Money hungry companies that don't give a toss about small businesses that made them successful in the first place

Service
Value
Thumbnail of user lucyh20
Oneflare R. – Oneflare Rep

Hi Liz,
Thanks for your feedback. It's disappointing to hear that you're not 100% satisfied with your subscription plan. We appreciate your feedback, and have taken it on board. We are looking into a better way for businesses to pay to be a part of the platform. We appreciate that flexibility is important and are keen to ensure we can drive growth for businesses like yours.

Thank you,
Oneflare

Thumbnail of user frazerm
Australia
1 review
4 helpful votes
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December 30th, 2019

I have a pest control business, and have been on Oneflare for just over a year. Last year their platform was semi successful for me, as far as covering costs and trying to create repeat customers. This summer, so far has been a disaster. I haven't even recouped my increasing quote bid costs. Incase you didn't know, all businesses that submit a quote to you(up to six per job now) have to pay, in my industry, between $10 & &15 per job bid. This is how Oneflare generates income (as well as passing your data on). If I go out and perform a general pest treatment at a house that is both effective and legal, my costs will be around $110. I am now up against new operators charging $75. This cannot be effective or legal. Don't be sucked in by the cheapest option possible, in this industry, it can cause a lot more problems than it solves and lead to no end of legal issues.

Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Good afternoon Frazer,

Thanks for your review. I'm sorry to hear that you had a poor experience with Oneflare recently. I was not able to find your account and would really appreciate it if you could contact us directly via support@oneflare.com.au. Please note that jobs on Oneflare are only able to receive 3 quotes unless a customer chooses to re-open their job request. A re-opened job request can receive up to 6 quotes and we make it very clear how many quotes a job has received before you have paid so you can pick and choose which quotes are best suited to your business. Our pricing is also something we look at constantly to improve and we'd love to hear from you about this. Again please contact us via support@oneflare.com.au. I hope to hear from you soon.

Thumbnail of user jamese259
Australia
1 review
11 helpful votes
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July 28th, 2018

I thought that paying for the privilege to quote was good if they were direct customers interested in my work. I never thought I would have so many unresponsive paid for quotes. What is the point if the client doesn't reply or book any of the three? If the customer doesn't hire anyone the fair process would be to refund us, I am sure it doesn't take much to have a small call centre team and IT department. I've gone back to Google Ads, at least I know who I am targeting.

Thumbnail of user lucyh20
Oneflare R. – Oneflare Rep

Hi James,

Thank you for your feedback regarding non-responsive customers.

We understand that it can be really frustrating when customers don't update their job requests once they've made a decision, which is why we send them regular reminders via SMS and email requesting them to do so. We also ask them to verify their contact details when posting a job request and show you if the phone number and email address are verified or not before you quote on the lead. Quoting on Verified leads will greatly increase your contact rate as those customers have gone to the effort of verifying their details to get quality quotes.

Additionally, we will automatically refund your quote if the customer indicates they're no longer going ahead with the job, or if the quote hasn't been seen within 48 hours and you haven't attempted to contact the customer.

You're welcome to get in touch with us on 13 18 18 9am-5pm AEST or support@oneflare.com.au with any concerns about the leads you've quoted on recently.

Thumbnail of user andyv30
Australia
1 review
2 helpful votes
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May 14th, 2018

Oneflare sells you phone numbers which cost from $6 plus. Then you have to try and win the Job. You end up under quoting and you make no money. Oneflare have doubled there prices 100% more then about one year ago! Who can do that and get away with it! My advise is build yourself a Website because you will spend a lot more using Oneflare.

Thumbnail of user michellet127
Jenny A. – Oneflare Rep

Hi Andy,

Thankyou for reaching out to us here.

At Oneflare we aim to maintain the most competitive lead prices in the market whilst also ensuring they are of the highest quality and get you the most information possible about the job so you can make an informed quoting decision. The price to respond to the customer is listed on the lead before you quote so you can pick and choose what you wish to spend your money on.

In comparison to using Google AdWords or similar products, we take the uncertainty out of the leads you receive and our SEO will help to boost your online advertising at a fraction of the price.

Thumbnail of user kellym562
Australia
1 review
0 helpful votes
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September 3rd, 2019

I needed some concreting to be done. With OneFlare I had responses from the people interested in quoting and they showed up to measure and quote! That is simply NOT how my research was progressing up until then.

Thumbnail of user tenikad1
Australia
1 review
0 helpful votes
  • Send Message
August 26th, 2019

This site is great if you dont have time to go through and call people. I needed a clean done for our office in sydney, I stated exactly what I needed and within seconds I had people calling me with quotes. My job was completed in the week. Very happy

Thumbnail of user nataliyat12
Australia
1 review
1 helpful vote
  • Send Message
October 10th, 2022
Verified purchase

Be aware, the salespeople lying to you get you on a subscription, and you can cancel anytime. You are not. You would not able to cancel anything unless you give a 14 days note, which isn't easy to do as well, they not calling you back or answering emails.
Not happy at all, I didn't use any lead, just wasted my money.
Don't trust them.

Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Hi there, thanks for your review. We are disappointed to hear about your negative experience on our platform and would like to look into this further for you. Please contact Evan via support@oneflare.com.au

Thumbnail of user davew287
Australia
2 reviews
17 helpful votes
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June 8th, 2019

Thought I'd give something new a try but received nothing but dud leads. Gave it a break for a while then thought (stupidly) why not try again just to give them a chance. Guess what - same result - absolutely nothing. Most of the leads never even bother to interact, some don't even see the quotes but you can't get refunds on those that don't. Don't waste your money - I'm sure 90% of these are absolutely fake leads with no intention of ever booking.

Thumbnail of user michellet127
Jenny A. – Oneflare Rep

Hi Dave,

I'm sorry to hear you've not been having success on the Oneflare platform.

To increase your chances of getting in touch with customers, I'd encourage you to quote on 'Verified' leads. This means the customer has gone out of their way to confirm their contact details are correct and will be more likely to respond.

Updating your profile with your trade-specific qualifications, photos of past work, insurances and inviting customers to leave a review for you after you've completed their job, will encourage potential customers to get in touch more often as well.

All businesses on Oneflare will receive a refund if the customer lets us know they're no longer going ahead with the job. Additionally, if you're a Premium business, you can also request refunds for unresponsive customers.

Send us an email at support@oneflare.com if you'd like to discuss this further.

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From the business

Since 2012 Oneflare has been connecting high-quality Australian businesses with the customers who need them. With over 300 categories, from plumbers and electricians to pet groomers and interior designers, Oneflare is where your to-do list gets done.

The Oneflare Group is Australia’s leading on-demand home services network and includes UrbanYou, TidyMe, Word Of Mouth, Weddings.com.au and Renovate Forum.

Company Representative

Thumbnail of user jessicad247
Jenny A.

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