• Pakible

Pakible

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Overview

Pakible has a rating of 4.4 stars from 78 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pakible most frequently mention customer service, custom packaging, and high quality. Pakible ranks 22nd among Shipping sites.

  • Service
    19
  • Value
    20
  • Shipping
    18
  • Returns
    8
  • Quality
    19
4
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How would you rate Pakible?
Top Positive Review

“Pakible made me gorgeous high quality shipping boxes, and exactly in the creative design I wanted!”

Kimberly S.
7/22/15

I jumped up and down with excitement when I received the gorgeous shipping boxes Pakible made for me. I took advantage of their 10 for $10 deal, and was extremely impressed with the quality of the box and the printing. They were very communicative with great customer service, letting me email them the exact design my designer created, and I was blown away by the outcome. They did have a little trouble in the beginning keeping up with the demand, but since they've more than made up for it, with fast responses and great offers. These boxes will make the strong first impression I'm looking for. The quality of the product speaks volumes.

Top Critical Review

“Poor customer service and communication”

G G.
6/26/17

Very difficult to contact and communicate with. Basically wasted my time and strung me along to only reject the request for whatever reason. They changed the entire site and design process which made it much worse. You probably have better luck on Alibaba

Reviews (78)

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customer service (21)
Thumbnail of user kimberlys34
New York
1 review
1 helpful vote
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July 22nd, 2015

I jumped up and down with excitement when I received the gorgeous shipping boxes Pakible made for me. I took advantage of their 10 for $10 deal, and was extremely impressed with the quality of the box and the printing.

They were very communicative with great customer service, letting me email them the exact design my designer created, and I was blown away by the outcome. They did have a little trouble in the beginning keeping up with the demand, but since they've more than made up for it, with fast responses and great offers.

These boxes will make the strong first impression I'm looking for. The quality of the product speaks volumes.

Thumbnail of user fb10
New York
1 review
2 helpful votes
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July 21st, 2015

Learned about Pakible through Product Hunt and wanted to see what their material quality would be like. Took some time to get our order, as they were just starting up, but the product is excellent and a great solution for short run packaging printing.

Thumbnail of user essentialsb
New Jersey
1 review
2 helpful votes
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February 3rd, 2016

FedEx lost my boxes and these people were kind enough to ship my items again with no extra charge and give me a discount on top of it! Talk about customer service? Literally the best! I will only order boxes from now. #1 client :) Try them out

Thumbnail of user jeffz10
Nevada
1 review
3 helpful votes
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February 3rd, 2016

I've been waiting 10 years for this service! Full color boxes, low quantity, low cost and fast turnaround. Their capabilities stretch far beyond what is on the site. Designers can get templates and lay it out however they like.

Thumbnail of user ellenc26
Michigan
1 review
1 helpful vote
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February 3rd, 2016

I ordered 100 custom boxes from Pakible, and the whole experience was great. Pakible's batch-ordering system means that you have to plan your box order well in advance, but it also means that the boxes cost way less than most other custom packaging options. My company builds cloud-based software so we don't need physical boxes very often. That said, next time we do need boxes I'll definitely be calling on Pakible! I'd highly recommend to anyone looking to order beautiful, simple custom packaging. As an added bonus, the Pakible team is really friendly and helpful and they totally care about making sure you get what you want/need out of your order.

Thumbnail of user nathans49
Virginia
1 review
1 helpful vote
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February 3rd, 2016

I used Pakible to order some custom cardboard boxes for one of our company's product offerings. The box customization was extremely user friendly and super easy to use. Ideally I'd like some more options, but given its ease of use it makes sense that they have to limit for advanced customization options.

Customer service is really great, both in response time and friendliness. It's probably the main reason we'll stick with them for our custom cardboard box needs, despite the slightly higher price of their product. But again, since we're ordering low quantities, I doubt we could do much better elsewhere.

Keep being great, Pakible!

Thumbnail of user gg93
New York
1 review
2 helpful votes
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June 26th, 2017

Very difficult to contact and communicate with. Basically wasted my time and strung me along to only reject the request for whatever reason. They changed the entire site and design process which made it much worse.

You probably have better luck on Alibaba

Thumbnail of user andrewm140
Nevada
1 review
3 helpful votes
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July 21st, 2015

My brother and I recently started a business selling rare hot sauces. We're funding it out of our own pockets, so every dollar counts and shipping costs are especially important. $1 is a lot to us. We contacted the Pakible team early in the year as we were getting started and they gave us a ton of help in sourcing both a standard box and getting prices for larger quantities of custom work. We worked with both their online tool and via direct email, and the experience was very pleasant. We got the standard boxes at a reasonable price, and we're now finally close to having the volume to order a fully custom solution which will save us a good amount on shipping. I've recommended them to a few friends and everyone has had good luck so far, especially with the standard boxes.

Thumbnail of user curtisn6
Georgia
1 review
1 helpful vote
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February 8th, 2016

As a small innovative company, we wanted fully custom printed boxes but did not sell nearly the volume most box companies set as their minimum order quantity. We found Pakible's website and loved their concept but our box needed to be bigger than what they offered on the website. With a simple form submission through their website, the owner contacted me within 2 days and worked out a solution to make us custom size boxes without increasing the order quantity and keeping price extremely low. They didn't stop their either. We were updated through the entire manufacturing process and they delivered right on time. All of our boxes came fully bubble wrapped and packed tightly to prevent damage. I cannot recommend Pakible enough. Excellent experience all around and next time I need to order, I will not waste any time shopping around with other companies. My business will go straight to them!

Thumbnail of user nathanp20
California
1 review
7 helpful votes
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June 10th, 2015

Got 200 branded boxes delivered in 2 weeks. Was a pretty easy process with them. Seems they worked out the kinks on customer support and delivering on time that I noticed some people had troubles with in the past. They're now a really great option for custom packaging. Going to place another order with them next month when I need more boxes

Thumbnail of user rebeccah51
North Carolina
1 review
2 helpful votes
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February 3rd, 2016

I loved the ease of use of Pakible's website. It was super quick to throw up my logo, website, and a quote and get boxes shipped to me. I would definitely use them again. I also liked that I could change the actual color of the box. The boxes were very slick, with flushed edges and looked very professional. I got lots of compliments on them. They create an experience for the customer. Will definitely use again :)

Tip for consumers:
It takes a while for your first order, so order early :)

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Value
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Quality
Thumbnail of user craigm76
Tennessee
1 review
2 helpful votes
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February 3rd, 2016

The Pakible team has been instrumental in helping my new startup get off the ground. Their product and service is first class, only eclipsed by all team members' genuine interest and enthusiasm (this includes Dante who is quite simply out of this world) in making certain you are pleased and fulfilled with every order. Hats off to a great, inspiring group of people - I sincerely look forward to growing with the Pakible team... and highly recommend!

Thumbnail of user andyr42
Texas
1 review
2 helpful votes
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February 2nd, 2016

Clean and professional website
Very easy to use
Excellent box quality
Great prices

The only downside was that I never received a confirmation or tracking number after placing the purchase. So I really had no idea when to expect the boxes to arrive. They were also being delivered to my team in another city. Since there was no rush on this order, it was no problem. However, it would be nice to have a tracking number and confirmation included after payment.

Other than that, great service and I plan to use you guys again/recommend to friends.

Thumbnail of user alexc112
North Carolina
1 review
2 helpful votes
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February 3rd, 2016

This company totally redeemed themselves. Our first order was really late, not exactly what we ordered and sent no proof. But the quality of the box and the price brought us back. It also seemed like they made some huge strides with website integration and the chat feature was finally active! We were very pleased with our last order. I figure our woes before were simply due to the nature of a new company trying to figure it out. I'm glad they did!

Thumbnail of user heatherw45
Maryland
1 review
2 helpful votes
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February 8th, 2016

The Pakible team has been awesome! Dante was very quick to respond to my many email inquiries and questions-being that I am newly started subscription service.

Appearance-The team was able to match up the colors perfectly with my logo.
Quality-The boxes arrived in good shape. Very sturdy and durable for shipping purposes
Customer Service- I give Pakible an A+ Very responsive.
Website- Very easy and user friendly
Pricing- "Can't beat it with a bat!" Very affordable and cost effective.

I am here to stay and SLAY with Pakible! Heather!., Founder of Fro Fit Kit.

Service
Value
Shipping
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Quality
Thumbnail of user alejandrob9
Florida
1 review
2 helpful votes
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May 14th, 2015

They are a horrible business. They lie to you when you contact them about your order. It takes weeks to receive responses to emails. It took a little over a month to even get a physical product that was promised for 10 days. On top of that, my boxes came with discoloration bands on some of the flaps for 8/10 boxes! Literally more than have were defective. They do not have quality control at all. It is obvious that they do not understand how to run an effective business. It is a shame they have these capabilities to print boxes, but no sense of running a business or handling customers.

Thumbnail of user chaseo1
Chase O. – Pakible Rep

Hi Alejandro,

We’d like to apologize for any quality or service issues that you experienced when ordering with us. We were just a small team at the time, and honestly lacked the amount of resources needed to keep up with our initial volume of orders, and service our customers correctly.

In business however, we realize that no excuse is acceptable to make up for quality and customer service issues. For this reason we have invested heavily to expand our team, improve our operations, and enhance the overall quality and service here at Pakible.

We have moved and reacted quickly, and I can assure you we are not the same company we were just a few months ago, and I hope you’ll give us another shot to prove it.

If you have an order # I can reference, I'd be happy to assist you further. Or, just send me an email at cortega@pakible.com and I can help you personally.

Thanks Aalejandro, our sincerest apologies again for any issues with your previous order.

Thumbnail of user jamminj
Nevada
1 review
1 helpful vote
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February 3rd, 2016

The printing quality is great, especially on full color boxes. Turnaround time is faster than we expected, prices are unbeatable and the website is very easy to use.

Thanks to Pakible we were able to start our Subscription Box business with a fully customized, professional looking box without breaking the bank.

Service
Value
Shipping
Returns
Quality
Thumbnail of user keithg30
New York
1 review
2 helpful votes
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February 2nd, 2016

We are a start-up that was looking for an economically feasible yet professional looking packaging solution. The ability to place small batch orders was also a big plus. Pakible reps worked with us to match our logo font. The final product exceeded our expectations. We highly recommend Pakible and will be using them for our future packaging needs.

Thumbnail of user allisonc37
California
1 review
1 helpful vote
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February 3rd, 2016

Pakible is awesome! We printed 250 boxes with them and the quality was great. They're affordable, especially when printing low quantities. I love that something like this is available to small businesses and the like. The level of one-on-one customer service was amazing. I was able to talk to them over the phone and get answers to my questions. They provided me with a template to put my design on. The process was super easy. Amazing! Thank you, Pakible!

Thumbnail of user shelbys14
Texas
1 review
1 helpful vote
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February 3rd, 2016

I ordered some boxes for our company and our clients loved them! The color was perfect. They were easy to assemble and high quality. Also, the website is a breeze! Nice job guys, and thank you. I will be a repeat customer.

Thumbnail of user micahj3
Tennessee
1 review
5 helpful votes
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July 21st, 2015

I own a branding and web design company in Nashville, TN. We placed an order for the Launch box when Pakible was just getting started. It was obvious they were experiencing some growing pains, but their customer service was amazing throughout, and when we received the boxes, we were blown away by the design and quality of the product. We will absolutely order from Pakible again.

Thumbnail of user burkep1
Missouri
1 review
1 helpful vote
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August 12th, 2017

Sent in our custom project to them on a fairly tight deadline. We needed to redesign our mailer boxes from scratch to get under FedEx/UPS's weight thresholds. Plus our product team wanted to hold our items in place inside our box, so we sent Pakible everything and they designed a custom insert piece to go inside.

They sent custom cut samples pretty quick (5 days or so), we had a couple small revisions to that and they made the changes and sent us another set of samples.

Quoting was a lot easier, basically they had a full rundown / call with our team to show us the 4 different suppliers quotes that bid on our packaging. Made it a lot faster to decide what route we wanted to go, and we confirmed the order the next day online.

Everything went to print, delivery went well, just a lot easier to work with the Pakible team than trying to hunt down individual suppliers. They did all that heavy lifting for us.

Tip for consumers:
Be sure to start with them atleast 30 days in advance of any deadline you might have.

Go in knowing what type of packaging and what quantity you need (8500 corrugated mailer boxes with an insert in our case).

Pakible doesn't seem to be accepting any requests lower than 1000 pieces right now. So make sure you're actually ready to purchase a sizable run, otherwise they might decline your custom project.

Service
Value
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Thumbnail of user taylorp21
Utah
1 review
2 helpful votes
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February 2nd, 2016

The quality of the box is incredible. If you're looking for the "wow" factor for a shipping box, these are your guys. Friendly staff, awesome customer service, and I would recommend Pakible to anyone.

Thumbnail of user robn20
New Jersey
1 review
2 helpful votes
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February 7th, 2016

For my company I was looking a company that could create affordable but good quality custom packaging. I stumbles on Pakible by accident. I like what I saw and took a chance with them. It was definitely the best accident to happen for my business.

The boxes I requested with my graphics came back exactly as I expected. The staff was great to work with and kept me up to date during the process. I'm looking forward to working with them more in the future.

Service
Value
Shipping
Quality
Thumbnail of user brianp132
Thailand
1 review
2 helpful votes
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October 1st, 2017

The box quality on our order was good, but the entire process leading up to receiving our order was painful. They were not responsive with customer service, and the pricing is somewhat bait and switch. We did not order from them again, and have since moved on to both Packlane and Lumi with better results and easier design process.

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From the business

Design and buy custom packaging. Any size small or large. Unbeatable prices. Create printed boxes, shippers, mailers, retail, cartons, poly bags.

Company Representative

Thumbnail of user chaseo1
Chase O.

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