PCHub has a rating of 2.1 stars from 23 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PCHub most frequently mention customer service problems. PCHub ranks 128th among Computer / Laptop Parts sites.
I had a great experience of purchasing a dell adapter from PCHub. The first time they shipped it to me via Post, it got lost by the Postal department. They immediately shipped me a second piece via Aramex Courier, which reached me quickly! Their email-responses were prompt and useful. And the product was received in a perfect condition. I would recommend you to buy without any hesitation.
After I ordered they emailed and said they would email me I could log into your account with Pchub.com to: 1. Check the statues of your order. 2. Find the tracking number. 2. Print the upated proper invoice you / your company may need. When I filled out any information fields they just revert to empty fields after choosing save. My M/C was charged immediately and No reply to me. I should have read the reviews on this company before using them. It's just that my part I needed was so hard to find anywhere else. Maybe they know that and list items, then make you contact Credit card company to get your money back. But in the mean time they invest the pool of money to make more. Then when the Credit Card Company request a return they return it from the pool. Avoid this company.
I had a great experience of purchasing a dell adapter from PCHub. The first time they shipped it to me via Post, it got lost by the Postal department. They immediately shipped me a second piece via Aramex Courier, which reached me quickly! Their email-responses were prompt and useful. And the product was received in a perfect condition. I would recommend you to buy without any hesitation.
Products used:
laptop adapter
After I ordered they emailed and said they would email me I could log into your account with Pchub.com to:
1. Check the statues of your order.
2. Find the tracking number.
2. Print the upated proper invoice you / your company may need.
When I filled out any information fields they just revert to empty fields after choosing save. My M/C was charged immediately and No reply to me. I should have read the reviews on this company before using them. It's just that my part I needed was so hard to find anywhere else. Maybe they know that and list items, then make you contact Credit card company to get your money back. But in the mean time they invest the pool of money to make more. Then when the Credit Card Company request a return they return it from the pool. Avoid this company.
Another two week without response and refund.
I got nothing for them so far. This Pchub.com should be remove to the market for protect the buyers. I will try to other way to get my money back.
Also update in weekly for everybody know the processing.
I paid for my order through online transaction, and waited for my payment to be verified for 3 days, which should be less than a day since i paid it right away after i placed my order. They have a really bad customer service, that you dont know how to contact them, even if they say that you can contact them through messenger or their contact numbers. The only good thing about them is that they have good pricing compared to other stores.
All the other reviewers are right. Terrible customer service and horrible delivery service. Tracking info is useless with changes to the date almost on a daily basis. Reached out to their customer service and they said its free delivery so they don't track the shipment. It can take anywhere up to 60days! If I knew, I would have ordered from elsewhere.
Purchase at your own aggravation!
They replied emails only before we place order. After we've paid, they never reply my email anymore. Tried to call their office, but phone lines disconnected. They have created a courier chit but never send out the part and it has been almost a month. Hopefully they are not cheater company. Think twice before you place order with them.
(My order# *******)
I purchased a DVR power supply from them. It quit working a few months later. I reached out to their customer service and sales departments multiple times, but never received a response. Absolutely terrible customer service.
I needed a fan for an old laptop, and this was the only place where I found it in stock. I was weary of of buying it here due to some bad reviews and sketchy looking website, but had no other choice.
Turns out due to covid, there is no more free shipping, so I had to pay 20 euros for shipping, but they only email you this information after you have already paid for the product. It took about 6 weeks to arrive since the moment I placed the initial order, the laptop fan works great, looks new, and if it was used at least it was cleaned perfectly.
Tip for consumers:
There is a shipping fee that is only asked for after you pay for the product
Products used:
Laptop fan
I have an ASUS gaming laptop and the fan went bad. The repair shop advised me that all of their suppliers had the fan on back order, but this place had a used one at a considerable price savings.
Didn't really want to do it, but I didn't have a choice. They told me that I had to order it myself. I was skeptical, the place is in Singapore. I placed the order and it was at my door within a week. I could not tell that the fan was used.
This place has all sorts of computer parts and accessories. I can safely recommend them.
I was only looking for a processor but they don't sell a processor without a motherboard bundle. I would have bought it but changed my mind when their quotation showed that there is a 500 pesos service fee.
I purchased some fans and 3 of the fans were wired correctly and 12 of them were not. The fans were also not new but could tell they had been reconditioned. I've sent multiple emails to *******@pchub.com as well as requested a return on their website and can't get them to respond.
Products used:
Nidec Fan
BUYER BEWARE! Ordered IMAX 3D glasses, and they failed to work at all in an IMAX cinema. Demanded the product be returned at my expense to offer any credit. Plus, they charged me shipping for the original purchase when their order page clearly stated "Free Shipping." Their prices are low for a reason – their stuff doesn't work! RUN!
I ordered New LCD Rear case for my laptop then I received mail from the customer care department to inform me that they found they have only last pieces of it, but It was scratched on it. They gave me three options: They would send out the scratched LCD casing in 24 hours once they have my confirmation or I may wait for 3 weeks, by that time, they would have new stock coming in or I may confirm to cancel my order. I chose to wait 3 weeks, after three weeks the company sent me an email to confirm they had new stock.
I received my order after 2 months due to Coronavirus crisis.
Thank you PChub.
There was no problem to contact the *******@PCHub, all questions were always answered with correct language, attitude, and knowledge of their fair-trade! Some very rare items, even with international markings you can find within their catalogues - this makes it a great place to have a first-hand look! Do not worry about none of the negative comments, The PCHub Store proved it wrong, and otherwise by many-fold!
CUSTOMER SERVICE, CATALOGUE, AND PRODUCT SHIPPING - * * * * * TOP-Marks with PCHub
Tip for consumers:
Will get a very very good customer service, and all products delivered - even with any unforseen-situations!
Products used:
HP ZBook 15 G3 Keyboard SPS: 848311-001, PK131C31A00, US Keyboard
Shipping took forever (more than 3 months to the Netherlands) and customer service changed the amount of time from days to working days at their convenience. They responded rudely.
This company is run and owned by one person, Dan
Dreadful person whose intention is to rip you off damaging your goods in the meantime
He is not competent and sells second passing off as new
I brought my PC there for a simple repair where he would only accept cash
He repaired it with a second part which failed in 24 hrs and he refused to make good
He uesd a second hand screen which did not fit my lap top He also overcharged in the process
Needless to say he caused a lot of damage
Do not go there
Products used:
repair
My product was lost in shipping and they sent another one free of charge, then there was a problem with what they sent and again they sent a new one just for the price of shipping.
"DO NOT BUY FROM THIS COMPANY!
They sell USED items but do not mention it next to the price, or anywhere visible on the page until you scroll down quite far to discover it written in small characters. This is not all, they give short dates but they are actually talking about "processing" time... which has nothing to do with the time it takes to come to you. It takes WEEKS. Do not expect a delivery in 3 to 5 days. Actually, when you look at the page, everything is made to mislead you. I fell in all their traps. Mind you, I thought I was buying from an american wholesaler... Then I discovered too late that they were based in Singapore. Singapore has not bad reputation, and I thought it was probably ok, but when the item came, it was from HONG KONG! So they are yet again one of those $#*! chinese companies hiding their real location to look legitimate. When I buy something online, I am not dissecting the website to find where I am going to be ripped off. These guys should not be allowed to trade out of their borders, this is not the way we do business over here. Now you have it: The best is to STAY AWAY FROM THEM!"
I send an order on they website. They took the money but no news to my mails after weeks and my account was deleted!
I'll never bay anything from them again! They sent me broken speakers and now they don't answer my emails.
Received a broken part, tried to RMA as instructed on their site, received no reply whatsoever. Don't fall for them.
This is firs time deal we are from india and got very good response, delivery, packing and same item as per part code, nice and good experience
Tip for consumers:
this is firs time deal we are from india and got very good response, delivery , packing and same item as per part code , nice and good experience
Products used:
Laptop LCD Bezal
Laptop spare parts super store. Buy laptop spare parts with warranty.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.