PhotoSerge

I have bought several items from Serge and his team over the years, but on the last occasion, I got it completely wrong and had to finish up contacting the team. Patrik, was on the case, a complete refund with 24 hours, no questions asked. Very reassuring. Thank you, Paris.:-) Regards, Brian (Bateman)

So much publicity on discount to get you to purchase. Too good a deal but when its paid for the products was not accessibility. It simply says, poor internet connection. Try again. Try it we may, for as many, it simply said... wrong password.! Dodgy business.

I've been using serge's courses for a couple of years now, some free courses and some that I've purchased. I've found the courses very helpful and has not only have they dramatically improved my post processing skills but also helped give plenty of ideas and new skills when out shooting photos. Any occasional issues have always been sorted quickly by Patrik in the support team.

THey promised some software after watching their video. (It was painful because there was a very loud guy in a blue shirt.

The promised items never came. I wrote about 20 emails asking about this, and they ignored every email.

I recently bought some presets and then realised I had used the wrong email for my account. I sent a message off to Support and Patrick came back almost straight away and had fixed the problem.
Serge and his team are dedicated to their photography passion and service to clients.

So, if you want good service and inspirational photography tutorials your in the right place.

They advertise 30 day money back guarantee. Good luck getting your money back. I have contacted them numerous times with issues installing my purchase, I gave up and have repeatedly requested a refund. So far they seem unwilling to accommodate my request.

Well as a beginner of Lightroom and Photoshop and like most people bought and download free presets, brushes, actions etc but even though I'm learning to use both of the above programs I prefer serge. Presets etc. And along with the videos you soon start progressing
Just my view try it and see what you think
Terry

Hi,

I can very confidentially say that no doubt Serge Remelli's tutorials have changed the quality of photographs I edit.the outcome is amazing.

Also thanks to Serge for sharing such beautiful tutorials at nominal prices. It does really help passionate photographers and adds quality to the next level.

You get to know once you try it out

Thanks a lot SergeI mean it.

Personally, I've never had any issues with double billing or access to courses as others have said. I've found the courses to be excellent, and indeed, Serge has a very unique talent in suggesting how to make your photo's really pop vs other courses I've purchased. Yes, there are lots of courses out there, lots of free youtube courses also. But between Serge's youtube videos and his courses I've learned a lot and learned how to put pizazz into some of my photo's.

Have bought a lot to courses from Surge in the past but like others it seems this time I got nothing but a receipt. I emailed and initially got great response from Patrik. After some further correspondence he pasted my issue on to the 'It' manager and that's were it all stoped
Emailed Patrik again after a few weeks and got an instant refund so at leased he is doing his job.
Never in the past 5/6 years have I had a problem with this site so conclude it was a bad day.

Recently I accidentally purchased two products that I had already purchased from Serge a long time ago. When I discovered my error and let them know, I had my money refunded without any fuss. Serge Ramelli and team, you guys are the best with exceptional products but most importantly brilliant customer service. Really appreciated guys.
Regards
Kim Borg
Ozwide Photography Australia

I have purchased several courses from this website. Every time I use a site provided discount code, I don't get the discount. In the past I have tried to contact the site and never got a response.

2 weeks ago I purchased a Landscape Master Class using the discount code and was charged the Full price! ($147.00 vs $79.00). I've sent 5 messages asking for a billing correction and it still hasn't been fixed. The two messages I have received from my complaint have said, I'm busy right now I'll work it later. Now to add insult to injury this week, they've lowered the price to $59 dollars!

The courses are pretty good, however, I strongly recommend that people do not purchase the courses Until their support staff becomes more responsive and the discount code issues are resolved. It is clear to me that no one on the other end cares that we pay double and now triple the price we should have for courses.

Carolyn Gavares

I purchased a set of LR tutorial with presets, brush presets and source files. The tutorials were detailed and pointed and the presets made such a difference in my photography. I did run across one problem and sent an email to photoserge. Within 48 hours I had the response I needed, in the detail I required, to carry on! Thank you!

Serge has brought me to a whole new level his masterclasses are great. I have purchased several of his courses and find them helpful and instructive as are his presets and instructions on how to use them. I really cannot recommend him enough.

I found Serge thru his Lightroom tutorial on YT ِand it was marvelous to get this knowledge. In the years Serge sent me a lot of emails but it is the only newsletter, which I didn't erase. At this point, I have to say there is a lot of great knowledge that Serge shares with us. I bought one of his bundle recently, and there was an issue with the library. Tried to contact thru form on-site, then by email, and then everything was solved. I recommend that.

Serge has an excellent workflow in Lightroom and photoshop that make you go from taking pictures to creating images. The courses are so easy to follow and you even get his raw files so you can follow along the course and creating images with the best coach there is.
I would recommend every one who wants to take there photography to the next level to let Serge guide you so you can make world class images from your own pictures.

PhotoSerge not only teaches you the skills to make your photos a chef-d'oeuvre but also brings out the skills in you that allow you to create things from your own imagination which is a much more important point.
https://www.instagram.com/krita.photos/?hl=en

As always, the products created by Serge is great and very helpful for new and expert photographers. His methods of teaching are very efficient and easy to follow. I was also very happy about the customer service provided by Serge, he was very helpful and sufficient. Many thanks, Serge!

Over the years I have purchased many classes from PhotoSerge and recently focused on Lightroom and Photoshop. My experience has always been amazing from both the photography training perspective and from the customer service perspective. My post-processing has improved drastically in literally days! Patrik, on the support team, has been incredibly helpful as I have made some "out of the box" requests. Frankly, I spend my hard earned money based on customer experience. My experience with PhotoSerge has been outstanding!

I Paid with PayPal and did not complete my order correctly. I did have and account from a previous order which improved my knowledge heaps. As only PayPal Email arrived I realised that my order had messed up, Went to the site and explained the situation and gave details of payment, Fixed in less than 24 hours, great service, Very Happy,

I recently downloaded Serge's 2020 Toolbox and purchased his associated Lightroom presets. Then I purchased his Fine Arts training series. I purchased the presets as part of this series not realizing they were the same Lightroom presets as the first set. I sent a request to customer service on the weekend and on Monday had a reply that my reimbursement was taken care of. Now that's fast after sales service. Perhaps marketing could make it clearer on the website to identify the presets better.

As a side note, I have learned many new tricks and techniques watching Serge's training programs using Lightroom, Photoshop, and Aurora HDR - all software that I use. I would never pay over $400 USD for this (I'm Canadian, so the cost would be well over $600 CDN for me). But the cost of $27 USD was spot on and I could not resist.

Thanks to the team at PhotoSerge. Keep up the great work.

FYI... I get a good chuckle when Serge applies his "American" accent during his training!

I learned a lot about photoshop due to the courses of PhotoSerge and can recomment it to everyone who is scared of photoshop. Also the photography lessons in the video's are helpfull. And if you have a problem, the custom service is really great and react very fast.

I am French speaking, I bought presets on photoserge.com, when I realized that there is a site in French with tutorials on the presets in French I sent an email to the support of his site in dot com to access the French version of his site given my bad English or reimburse me so that I make my purchase on his site in French, so far no response to my request. Does not provide after-sales service, no response, no refund despite its slogan at the time of purchase, flee
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