Plated

Just received my first plated shipment today and I can't wait to cook it with my husband and kids. Before the box came a customer service representative contacted me to let me know when the box would arrive and what to expect. He also left his information to call if I had any questions or concerns.The food looks very fresh and it was packaged beautifully with labels, etc. The recipe cards are very large and look like magazine covers. The cards give very easy directions with lots of pictures. I'll let everyone know what we thought of the meals after we cook them. Excited!

After 1.5 years loyal to Blue Apron and dealing with missing/wrong ingredients and recipes, I finally decided to try a different meal service when Blue Apron sent me a random recipe claiming the scallops I ordered were sold out. Plated was an absolutely incredible surprise. The taste and flavours are explosive and different than anything else I've tried! So glad I made this change!

Poor working conditions along with horrible supervision of food quality and handling. Workers do as they please touch whatever they use and Do not change gloves, serve expired food but only plated will know, not the customers. Supervisors sleeping with workers, pest problems along with paint chipped walls with lead. Items always missing from food or not weighted correct.it's a very unprofessional place to have your food coming from. Just my opinion.

I received my order at 8:45 pm last night. We live in FL, the ice was melted and food luke warm. I am afraid to eat the chicken and received 2 chicken meals! Contact their "chat" and they were too busy to deal with the issue. Contacted them via email, no response.

We were very excited to try Plated since we already receive Blue Apron and like it. Of the recipes we've tried, they have been pretty good. Plated comes with dessert and that was a huge plus for me. We have had 3 or 4 boxes and at least 2 times we have received items that are spoiled. In addition, there have been items missing from the recipes. It is super inconvenient and disappointing to get to the middle of the recipe and find that there are items missing or spoiled. We get Blue Apron to save on time and money since we live busy lives. Plated made things very stressful at home when we were on a time crunch. Go with another company if you want to try boxed recipes. Home Chef and Blue Apron have been good to us.

We subscribed to Plated for about 3 months, and loved the food. However, of the 12 deliveries, only 2 came during the 8 am-8 pm window. We had deliveries that didn't come at all, some that came in the middle of the night, and some that came a day late. Most came around 10 pm, way too late to use for dinner that day. And none of the delays were due to storms or issues outside of Plated's control. We live in the Boston metro area, so it's not as if we're far from a transportation hub, either.

They gave us a few credits in response to complaints, but were never able to sort out the delivery, so we ended up cancelling.

So, zero stars for delivery and the convenience the promise. You can get good food elsewhere without the hassle.

Plated, like other meal kit plans, require you to provide a credit card number before you can look at the meal plans. I never chose or authorized meals to be sent to me & when I received the email stating I was receiving meals, I called customer service & they told me I received emails confirming my order & the meals that were chosen by me. No time did I receive an email from them until the one that stated I was receiving the meals & there was no way I could cancel or get a refund! I'm getting meals I don't even like & being charged for it! Stay away from these meal kit plans if they require credit card information before you even begin!

Extreme caution is advised when using Plated. We were given a gift certificate for an undetermined amount of deliveries. When gift amount was completed, we were not contacted. Plated continued to deliver, not divulging that gift amount had been used. This resulted in charges close to $300 on our credit card unbeknownst to us. On trying to cancel Plated - deliveries continued - tried to return $75 of food - it was refused and now sits rotting at the UPS shop at a cost to us of $35. To stop deliveries we had to cancel credit card. Plated did not need our credit card, but insisted on having it on file to activate gift. The practice smacks of fraud. We suspect its a common scam used to deceive unsuspecting seniors, as they would, like us, be the primary gift recipients.

I once liked Plated, but recently dropped the service due to poor product quality. Stale, tasteless bread, wilted greens, tough carrots, sprouting yellow parsley, lemons picked so green they taste bitter instead of sour, rock-hard avocados that can't possibly ripen before the meat goes bad -- I think Albertsons pulls the perishables that are too low quality to sell in its stores and uses them for Plated.

My first box from plated was 4 meals-2 persons. When the box hadn't arrived by about dinner time, I called, and they could not even track it, and advised me to go to the store for dinner supplies for that night. First meal was barely edible, due to way too much lemon juice included in the recipe. (About 1 1/2 lemons in each serving.) The second meal was very good, BUT they sent peanuts to use in the Pine Nut Encrusted Salmon, resulting in a 30 mile round trip to shop for Pine Nuts at the nearest store where they were available. Phone calls were made, and refunds, and credits were given, but the "credits could not be applied until the next box, even as they charging for the delivery. I'm still waiting for the refunds... I'll get back to you on that. There are some good meal kit services out there, but Plated is not one of them.

I was very disappointed with the quality of the plated food. We had almost one item that was bad with each meal. Moldy sweet potatoes, moldy bread, slimy/old spinach, salads and herbs. They offered small credits but it didnt help because I cancelled service after a month of weekly service. One of our boxes was crushed upon delivery too. Ill include some pictures below. We previously used Hello Fresh and will be going back to them. The only reason we switch to Plated was because my mother wanted us to try it. I would not suggest Plated to anyone.

The first recipe from my first box was AWFUL. I was so disappointed. Lots of money for low-quality ingredients. The photos on their website are pretty and appetizing, but don't fall for it. You can do so much better on your own. I asked for a refund and was refused. Cancelled my subscription before they could take more of my money and send more of this crappy food.

The meals aren't large enough to use for our main meal without adding side dishes. I can shop and buy food for two for an entire week by watching local sales for the price of three dinners in the box. Very dissatisfied.

No Customer Service!

For three weeks in a row the delivery was "lost" by the carrier. I reached out to them every time and "they would look into it" - Yesterday's box was on the truck and out for delivery and it was "lost" - sounds like someone is enjoying the food and when I called yet again for the third time all I got was "I'm so sorry that happened to you again." Unbelievable!

My husband and I aren't great cooks so we were excited to try this meal out. We cooked the seared steak with roasted veggies and loved it. Took us about 35 minutes, food was tasty, and the prep was super easy. Only downside was the green beans were a little old so we used some we had. Not terrible though considering the box was sitting on the shelf at the store for a bit. Great meal for a decent price.

I must have ordered plated 20 times and made 60 meals. I wanted so bad to like it because I loved the variety of recipes and they were pretty tasty and easy to follow. The quality of the food however week after week was not acceptable. I would get a $12 credit whenever I would report moldy, or expired food. I even had garlic that was growing mold once. My final straw was I had a meal that was completely inedible. The romaine lettuce was brown and moldy and when I opened the chicken my son could smell the stench from the other end of the room. I explained that $12 credits just aren't cutting it, I want to feel like I have consistent meals. What did I get. A $12 credit and heard nothing about my complaint on the chicken. I'm done. There are other companies, Blue Apron, Hello Fresh etc. that have good food and you don't have to be scared of it.

Plated offers gift cards but does not divulge that the recipient must join their service in order to use the card.
This Christmas we gave gift cards to friends and family completely unaware that they would have to give out their credit info. That was offensive to many and embarrassing to us.

I was so excited to open my very first plated box that I opened it right after it was delivered. It never sat outside for even a minute. Upon opening I smelled a horrible smell. All the ice packs were just water, the green beans were covered in mold, and the steak and fish were rotten. They refunded my money but now I have a box of rotten food and no where to dispose of it. It was disgusting. I immediately canceled my subscription.

I agree with the many complaints regarding the scam requiring credit card information in order to redeem a gift card.
I am also concerned with the many complaints regarding spoiled food being delivered.

It is amazing to me that the Plated company does not address these complaints on these review forums.

In these days of intense competition in the food service arena and Amazon's ability to have amazing delivery and customer service skills, one wonders how a company like Plated will survive!

Do NOT recommend to use Plated Gift Cards or food service.

The first meal delivery I received was good nothing wrong with it however the next delivery the mushrooms looked old and got some extremely rotten black beans. It takes a long time for those to smell as they did. I chatted with a customer service person and they said I was too late to make any claim of problems with food. I then cancelled the service with one more delivery coming. That delivery had a rotten onion and rotten peas. I am not talking mildly rotten. The peas were partially brown and stunk and the onion had a brown core. I fought diligently to get some kind of credit but they kept telling me I must notice all problems upon delivery ha. At any rate I will not be going back!

I have no complaint with the food or deliveries. The food was good. However, the poor rating I gave this vendor is because when we received a gift card, our credit card number was required. I wanted no more than what I ordered to redeem the gift card. And the boxes kept coming even though I didn't order them or specify the dates. When I saw the charges on my credit card statement, I called Plated. They said I should have been told that it was a weekly service. I asked to be removed from their list and credited back what I did not order. Didn't happen. Plated needs to correct this. It will improve their rating significanty.

We have always enjoyed Plated but recently notice that ingredients have been eliminated and reduced from past recipes that we have had before. When you like something and have the opportunity to order it again and it has been cheapened with less ingredients and reduced quantity and quality it turns us off. Plated is the most expensive and now they are the poorest quality.

We tried the food for one week - and loved it.

But, we don't want to have a weekly subscription that we must remember to sign on and skip any time that we aren't going to be able to use the service. (travel, busy schedule that week, etc.)

Great service for some people - won't work for us. BUMMER!