Hello. I ordered 5 RAT on 4/1/22. I know there's a shortage and you are super busy, but can I get an update on my order pls - Order #49831. Thank you.

asked by Kate H. on 1/11/22

1 Answer
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Thank you for your email and for being patient with us. We are working through over 40,000 orders and have 24/7 staff to cater for the influx of orders.

If you have placed an order with us prior to JAN 5th then we are working hard to get it out and we expect there to be a 5-7 business day delay. We have SOLD OUT the stock online in order to make sure you are prioritized to ship your order.

If you would like your order cancelled please let us know.

If you have not ordered and are looking to see if we have stock we will be restocking Friday and Monday. Please keep an eye out on your email for pre sales.

Thank you so much for your patience with us.

Warm Regards,
Platinum Health Customer Service Team

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