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Platinum Health Supply has a rating of 3.8 stars from 135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Platinum Health Supply most frequently mention fast delivery, and customer service. Platinum Health Supply ranks 3rd among Medical Supplies sites.
3,388 reviews
Thank you to the team at Platinum. You have constantly and thoughtfully kept us informed about the inevitable delays being experienced during this bizarre time of exceptionally high demand. Keep the faith everyone - Platinum always deliver as swiftly as they possibly can.
They will happily process an order (and take money) with no ability to actually provide the product. Phones do not answer, emails and DM's rarely responded to. They cannot tell you whether the order has shipped or when it will ship, just a constant 'we are doing our best', 'we are overwhelmed', possibly 5 business days (which you will hear multiple times - standard response). The reality is, they created a situation where they could take maximum orders (and money), with no consideration that they did not have the processes in place to facilitate the delivery of those orders. And if you want a refund - that will be 10 business days. Check their social media, they have multiple disgruntled customers.
They will happily process an order (and take money) with no ability to actually provide the product. Phones do not answer, emails and DM's rarely responded to. They cannot tell you whether the order has shipped or when it will ship, just a constant 'we are doing our best', 'we are overwhelmed', possibly 5 business days (which you will hear multiple times - standard response). The reality is, they created a situation where they could take maximum orders (and money), with no consideration that they did not have the processes in place to facilitate the delivery of those orders. And if you want a refund - that will be 10 business days. Check their social media, they have multiple disgruntled customers.
Thank you to the team at Platinum. You have constantly and thoughtfully kept us informed about the inevitable delays being experienced during this bizarre time of exceptionally high demand. Keep the faith everyone - Platinum always deliver as swiftly as they possibly can.
Products used:
Masks. And have ordered RATs ;-)
I have made an online purchase of Rapid Antigen tests on the 02/01/22 when they were still available. The money was taken but until today I haven't received a confirmation order or even an update on estimate arrival. Pretty disappointed due to the lack of communication.
Hi Janet,
We are really sorry for not getting any updates about your order.
Companies like us have been facing code red in retail and code brown in healthcare due to staffing issues and the last increased number of COVID cases. This is a nationwide dilemma and has caused a delay in shipments of orders and stock. Even trucking companies are struggling for staff. This also has caused an influx of orders and customer contacts since the number of people who are in need of medical products had also drastically increased.
Although we have hired more than 20 additional staff, we are still catching up on the high volume of orders and customer contacts and we really apologise if you have not received any communication about your order.
It is in our best interest to resolve every of our customer's issues if there are any because your rating is highly substantial to our Australian-owned and operated business's reputation. We will ensure your issue is rectified and resolved so please continue reaching to us at customercare@platinumhealthsupply.com.au or call us at 03 6407 7001.
Stay safe and thanks for your patience.
After weeks of waiting for RAT tests, sending emails and delays ( some unavoidable due to supply issues), I finally was able to ring Nat who was amazing. She had my order out to me within 24 hours. She followed up as well. Thanks Nat!
Hi Margaret,
We are pleased to learn that Nat was of great assistance to you.
Kindly recommend our products and services to your friends and family. Looking forward to having you again soon.
Thank you very much.
Easy to use and navigate web site. Good price compared to other retailers. Processed and dispatched our order very quickly. Overall great service. Would recommend to others looking for this style of walker.
Obviously, during this time rapid antigen tests are hard to find, and the whole industry and supply chain is under pressure. This order was placed on 3 January, and fulfilled on 4 January via pick up from warehouse. Could not have been easier or more efficient, especially under the circumstances.
I had been trying to locate an order which had shown to be despatched almost a month ago. Australia Post suggested I contact sender as parcel had not ben scanned. After a few days of attempts via phone, I finally got through to Nat and glad that she was on the other end of the call.
Nat was amazing, very friendly and thorough. Located the order and the goods straight away - Nat had the parcel despatched immediately for delivery into WA the following day. Five Star Service - much thanks to Nat
Thanks, Antonia for your awesome review! Nat is really a gem of our team. I will let her know of your great feedback.
We hope you recommend Platinum Health Supply to your friends and family. Have a great one!
Everything was great! Phone & email customer service was great! Answered all my questions. Had to pay quite a bit for express delivery (only option) but it did arrive in a day after it was shipped! Would purchase again.
We provide world class treatment and ayurvedic medicines for men and women. We believe that each and every individual should enjoy his/her life to the fullest. If you have a problem related to sex our sex specialist doctors have a solution to it.
We are so pleased to know we have met your satisfaction. It is in our best interest to serve you well.
Thank you for supporting our business and hope you recommend our products and services to your friends and family.
I had issues with a delivery and both Natalie & Rebecca were great in helping me resolve them.
Both ladies returned calls and emails and made it a point of following up to ensure my delivery was received.
Definitely would commend them both on a 5 star service.
Hi Catherine,
We are so glad to hear Nat and Rebecca were of great help to you and were able to resolve your issue.
Thank you for supporting our business and hope you recommend our products and services to your friends and family.
Excellent ordering system (just waiting to see how fast delivery is!)
Took over a week to recieve product but the frequent and detailed updates helped me understand the reasons why... very professional.
Apple Pay is good to have. Duck bill head straps is good to avoid ear pain and better for comfort
I received the box in a plastic courier bag with little protection for the box inside. I imagined that box wouldn't be torn or partly crushed on delivery.
Thanks for your amazing feedback!
We would love to have you again soon and hope you recommend us to your friends and family.
Have a great one!
Apple Pay easier to use and appreciate Post Office delivery
What I like about Platinum Health Supply is the pro-active approach to ensure their customers including myself being informed of the supply even to the point to whether the supply has been delivered. Of all the retailers I have dealt with online that's the first for me. Well done!
I found it very easy to navigate the website, including using the search field, and as a 1st time customer that was great that I was able to make the order and payment without logging on to be a member and requiring to sign up or sign in.
I was not aware of Platinum Health Care until I did a Google search for nitrile examination gloves and was pleasantly surprised when I found the gloves I needed and impressed that the order was processed and delivered very quickly.
I have a severe physical disability and have many carers providing personal care and all of the carers prefer nitrile gloves due to the "feel" of the glove and for me personally the gloves are very smooth when they are used to apply cream or lotions compared with some other gloves that catch and pull hair.
I found it very easy to navigate the website, including using the search field, and as a 1st time customer that was great that I was able to make the order and payment without logging on to be a member and requiring to sign up or sign in.
It was easy to purchase online, and I have the option to pickup onsite to overcome any shipping delays.
I was disappointed to arrive for collection and be told my product was no longer available and they had substituted it, but I was happy they had replaced it with an equal sensitivity product.
I received parcel to find that the sanitizer I purchased had leaked throughout the parcel damaging the box that the gloves had been in. So would of been nice if sanitizer had been wrapped to protect its contents and that of the remaining item in my parcel.
Hi Leanne,
We are so sorry for what happened. Our staff makes sure every order is well packed. However, we will look into it and investigate what happened to your sanitizer.
Your rating is very much substantial to our Australian-owned and operated business and we always aim to meet every customer's satisfaction which is why we would do what we can to resolve your issue so please reach out to us at customercare@platinumhealthsupply.com.au or call us at 03 6407 7001 and we will make sure your issue is resolved.
Thanks for your patience.
I appreciate the service provided and how extremely difficult the circumstances have been for everyone involved. I have to admit I was concerned with the timeframes however given the situation everyone is in, the turnaround was pretty impressive.
The team shared the effort everyone was going to for their customers to ensure the orders were fulfilled.
Recommended by a family member.
Required to undertake medical treatment
I appreciate the service provided and how extremely difficult the circumstances are however I've emailed twice and not yet been able to obtain an ETA for the tests I ordered on 03/01/22. I've received the email communications that apologise for the 5-7 day delays however it's now been 9 business days since I placed my order and I have no indication on when I can expect to receive the tests. A few of the emails have ask me to advise if I want to cancel my order which I certainly don't, we really need the tests!
Thankyou to the Platinum Health Supply team for their commitment to providing supplies & support Australia-wide. 40,000 orders in 72hrs during peak pandemic case numbers is an extraordinary thing to handle & your community of customers are so grateful. THANKYOU for your hard work & wonderful communication, it is extremely impressive.
Delivery arrived within seven days of ordering - fantastic considering the order was over a long weekend and where there is an obvious shortage of delivery carriers. Thank you.
Website information and a check on credentials. Also because of mention Platinum supports Star Light and Returned Service persons.
Product had ATAG certification. Thank you.
I hope delivery works well. Thanks
Platinum Health Supply is the best place to buy all your health supplies. They have good prices, free shipping and fast delivery! I recommend them for all your needs.
Great online shopping. Although there was a delay in receiving my order this was no fault of the Supplier, rather a huge volume of orders. Goods duly arrived which is the main thing.
Great customer service, helpful and knowledgeable regarding the important products they sell (I purchased PPE). Products are affordable, regulated and Australian made (in the case of the N95 and surgical masks I purchased).
Presumably easy to use - we have not used these yet. They are a different brand to what I rderesd, but I assume will be OK
Hi Kathy,
Your feedback is much appreciated and we truly apologise for you have received a different stock.
We usually inform our consumers ahead of time if there is a need to send you an alternative item as to what was ordered. If there indeed is a miss on our end, we would be happy to fix the issue for you by arranging a return pick up for the incorrect item and resending you the correct one.
Please reach out to us at customercare@platinumhealthsupply.com.au or call us at 03 6407 7001 and we will make sure your issue is resolved.
Unfamiliar website took more time to navigate, but once desired products identified, process was easy & familiar. Cheers. Yup. All good, eh?
Because they showed up on a Google search.
Because, like: WE. NEEDED. THEM!
Hi Ged,
Thanks for your honest feedback. It is well-noted for our future website improvements.
We hope to do more business with you and kindly let us know if there is anything more we can improve on at customercare@platinumhealthsupply.com.au.
Unfamiliar website took more time to navigate, but once desired products identified, process was easy & familiar. Cheers.
Gain trust and grow your business with customer reviews.
We're a proudly Australian owned and operated business that aims to provide a high level of service within each and every purchase. We aim to take every client and future customer through a journey that explores the widest range of PPE products to meet any type of organisations needs.
Platinum Health Supply is more than just your one stop shop for all things PPE, but a trusted adviser that knows how to keep your organisation health & safety compliant.
Hi Kylie,
We sincerely apologise for not getting any information about your order and for not receiving a proper response to your emails and calls.
A couple of factors have been affecting our response time to customer contacts and getting orders out to our customers. We have been facing an unexpected influx of orders and customer enquiries in the last couple of months due to the recent spike of COVID cases and staffing issues due to the code brown in healthcare and code red in retail.
Trucking companies have reported a big drop in the number of their staff during these times causing numerous delays in shipments on orders and stock that also has caused us supply shortages.
We would love to rectify and resolve your issue personally as your rating really matters to our Australian-owned and operated business. Please contact us at customercare@platinumhealthsupply.com.au or call us at 03 6407 7001 and we will resolve it accordingly.