Avoid this company as they. Don't answer the phone to cancel membership and you can't cancel it on the app or site. You can only replace your card number as you can't delete after you place it. I spoke with rep and rep told me in the first visit that I will not be enrolled or have to worry about cancelling then after the pop visit I receive email that I will be charged $16.99/mo after 30 days. 2 days in a row 45 minutes on the phone and no one picks up then answering machine says no is av
Date of experience: March 8, 2024
I think the title says it all! Doctors don't know what they are doing and make decisions after the call, with no other communication!
Date of experience: April 4, 2024
After the initial consultation which took only a few minutes, and blood work that was done the very next day, everything seem to be going quickly. However it's a month later and I still don't have my first prescription yet. They're not sending over the prioritization to the pharmacy. They sent it to another company that I don't do any business with and nobody's reached out to me and weeks to tell me what's going on. They do not return emails it's just a big frustrating rebound of the same thing over and over again. Now they're not answering their phone calls. They state that they take insurance and the company that I had was up there, but they charged my credit card for the consultation and never told me they don't take that kind of insurance even though the website States they do. I'm disgusted because now this is the second time around with a company like this and I'm just hemorrhaging money and these people don't seem to care.
Products used:
Never received a product that was ordered
Date of experience: February 13, 2024
They prescribe medication that's not available and make you pay to get a revised prescription! The doctor tells you differently….if they are even truly a real doctor! Find a legit company, this one isn't anything more than a money grab!
Products used:
None, got charged for items that weren’t available.
Date of experience: December 29, 2023
First appointment I was told if a topical steroid doesn't work I would be prescribed an antibiotic. It didn't work and on the second visit with a different doctor I was told she'll give me a prescription for something that will not work and that I need to go to urgent care for a simple case of atopic dermatitis. When I asked for a When I asked for a second opinion, I was told it would cost an additional 100$ dollars. Absolutely do not waste your money here, start with a walk in.
Products used:
Telehealth General medicine visit
Date of experience: November 28, 2023
Don't use this company unless you have endless amounts of time to wait on hold to cancel your membership. I was so ill when I called, I didn't read the fine print that I was signing on for a monthly membership. No one answers the phone or the messaging center. I will NEVER participate on a website like this again if it is this difficult for them to honor their cancellation policy.
Date of experience: March 9, 2023
I canceled my first PlushCare appointment after being called into work early. I was charged the $50 cancellation fee. Regardless of this I still received four additional phones calls during the day of my appointment from plush care. I was unable to answer any of these calls because I was busy at work. Plush care called my local police dept. I was horrified when the police department called me from my house to see if I was okay. I explained that I'm a nurse and got called into work early and had to cancel my initial appointment. I'm honestly scared of what this company might do next and I hate the fact that they have my information. So scary! I'm not sure what action ti take next.
Date of experience: March 20, 2023
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