Can I get scammed on poshmark

asked by Logic C. on 1/27/16

27 Answers
Thumbnail of user arih3

You've got to be smart about shopping online these days. There are scammers wherever you go. That said, if you follow the guidelines and steer clear from trading, which most sites don't condone, then you'll be fine. I've purchased over 100+ items on poshmark and have sold over 90+ with complete success, with the exception of the one time I decided to trade... I've purchased low prices items before and received junk a couple times, but Poshmark ALWAYS refunded me! Maybe I'm super savvy, so here's what I always do:
1. Always checkout the seller's reviews.
2. Always ask if there are any flaws with used items.
3. Always ask if sizing is TTS: "true to size"
4. And most importantly, always ask if it's authentic (unless otherwise specified in the description)
These 4 questions have always led me to receiving exactly what I wanted and at half the retail price! Plus, it's so much fun! I've made a considerable amount of income from it, while also adding a nice set of items to my own closet! Good luck out there!

Helpful  (8)
Thumbnail of user sues36

Yes you can get scammed! There is really no way to get a refund. It is awful what they put a buyer through and then refuse the refund. You have to do a chargeback through your credit card company. The sellers can sell damaged, stained, fake items and no one cares. Ebay and pay pal does not let sellers act like that. Also, the sellers can't take their tired items back. You have to go through poshmark and, submit photos over and over again and still be denied with form e-mails. Check the reviews and stay clear. They also don't accept pay pal and won't let their sellers have your email address and you can't have theirs when a seller wants to do the return. Not all of the sellers are bad it is the websites policys. They don't care about the buyers and they don't care about their sellers either. Just how much they can make of everyone. Stick with E-bay.

Helpful  (7)
Thumbnail of user jeanettek1

Yes and no if you go outside of poshmark using google wallet. Pay pal or any other payment method yes! And if your don't pay attention and read the reviews on the closets... its like that with any business and app pay attention read if the deal sounds to good to be true then it is!. Dont ever go outside the app to make a payment I don't care if the seller giving you a cheaper price DONT DO IT!. Poshmark will not protect any outside payment even if they tell you they will mark the item down to 3.00 and use PM mailing label still DONT DO IT!... if you get an item and its non authentic right away file a claim take pics upload the pics in the claim box poshmark will send you an return label via email you account will be credit!. But you should be okay just shop smart pay attention to NEW CLOSETS. With HIGH END ITEMS!... when you see a closet with 10,00 plus that's a red flag they will not sell 10 plus on PM?! In one closet very usually! Good luck!

Helpful  (5)
Thumbnail of user clairep22

If you are smart you will most likely not get scammed. I've purchased many things on Posh and have never been scammed. Why?

I checked to make sure before purchasing, that the seller had love notes. These are comments written by people who have bought from the seller and rated them 5 stars, meaning they were very happy with their purchase. You can find a seller's "love notes" in their About section on their closet profile.

I made sure they had their own photos. Some sellers use ONLY stock photos from websites which can be fishy since you don't know what the actual product looks like. I personally use stock photos sometimes, but I always make sure to have lots of my own taken photos as well.

I ask questions about the items before purchasing if the description isn't very detailed. Ask questions like "What are the measurements?" "Condition?" "smoke free home?" "Can I please see more photos?" "Can I see the # or receipt for authenticity?"

I wait until I receive, open, and inspect my item before I "accept" it. If you accept your order before you look at it, then yes, there's not much you can do at that point to try and get your money back. If you inspect first and something is wrong, you can click to Open a Case. Do NOT click Accept Order if something is wrong. It helps even more if you send them photos to prove your case. Poshmark will do the best they can to respond to your case, and when they do you should receive a refund in credits that you can transfer back to your acct.

Make sure the posher is active. If they haven't shared anything for over a couple of months, you may want to comment "still available?" before trying to purchase something. Some people create an account, list a couple of things, then forget about the app or delete it, so they will never see that you purchased something.

If you do all of the above, you really don't have anything to worry about when shopping on Posh.

Here's my posh:@clairelynnp143

Helpful  (3)
Thumbnail of user gingerm8

Yes. Don't use Podhmark. Run away. Run far away. I bought an item as a present for my daughter because the seller said it was new with tags. What I received was a pair of used, worn sweatpants. I followed their procedure for shipping but never received my item. They stopped responding to my emails and I had to file a complaint with the Better Business Bureau before I got my refund 2 months later. That was my very 1st experience with Poshmark. If you value your money you'll stay far far away.

Helpful  (3)
Thumbnail of user emileeb3

Yes, it's possible. But it's also avoidable.

Here are the rules I use to manuever PM or any other online store/app, for that matter:

01. My closet's safe! Find me on PM at MERCYMIE.

02. How many items are listed for sale?
2b. When was the last time the seller logged on?
03. How descriptive is the seller?
04. Are there pictures of the actual product?
05. What are the reviews saying about the seller?
06. How fast does seller respond to questions?
6b. Are you asking clear and direct questions?
07. Research the item you want online beforehand.
08. Know the store's/app's policies.
8b. DO NOT engage in noncompliant activity.
8c. PM violations: Selling perfumes/lotions/nail polish; Paying via paypal; Negotiating off PM; While it's not a violation, PM does not support using the app to trade.
09. As a seller on PM, I have time/date stamp video recording of every item's condition prior to mailing.
10. Before I close wvery sell, I review my item description to make sure it is complete, before I mail the item. If I find that a key piece of info is missing, I notify the buyer and let them know that I'll wait for their response before proceeding with the transaction.
11. Don't get stuck on one bad interaction. Learn from it and stay diligent!
12. Ebay/PayPal and PM have over a decade age gap between them. PM is very young and still trying to find its footing. All the quarks will be worked out soon enough.

Happy Poshing! (DISCLAIMER: I do not work for PM HQ, nor am I endorsed by them. I just use their app to sell my stuff).

Helpful  (2)
Thumbnail of user tarab33

Yes, I was scammed on poshmark. I will never buy anything of value on there again. Even though their website says if the item you receive isn't as described, they will issue you a full refund, that was not my experience. I sent photos and a long description showing that the item I bought turned out to be fake and poshmark stood behind the seller and claimed to know the item was authentic (it was most certainly not) and I question how much a software company knows about authenticating designer items through low res photos. If you are worried about getting scammed I would say don't buy anything that you won't mind getting stuck with when they refuse to refund you.

Helpful  (2)
Thumbnail of user kellya14

Sellers are commonly scammed as well. I Had a case where the buyer used my product (makeup, new in boxes) and then took pictures stating it was used blah blah blah. Anyway, I said fine, return my items (5 item bundle). When I got the return back, she KEPT TWO OF MY ITEMS, and naturally two of the most expensive items. So it works both ways. So, she got her money back, and i'm out 2 expensive items PLUS out the items she used/returned which had to be thrown out.

Helpful  (1)
Thumbnail of user frankiec25

This organization is terrible. I purchased an item that was defective. I was traveling when it was delivered - they have a response time limit before the seller is paid. When I did see it I immediately contacted them. They not only refused to refund my money, they suggested that I resell it on their site. That shocked me. I have photos. The seller is deceptive. They also suggested that I donate the item - as if someone who needs free clothes deserves something that they or myself would not wear. It was a cashmere sweater that had been washed in hot water and/or dried so that the fit was freakish and the yarn was distorted. Finally they offered a $5 credit on their site. Really? So I can buy something else without any protection? I am an experienced buyer on EBAY and REALREAL so I am not naive to this process. Their emails are insensitive and rude. The fact that it is impossible to contact them directly demonstrates their attempt to avoid responsibility for what happens on their site.

Helpful  (1)
Thumbnail of user tinaj116

ABSOLUTELY! Selling on Poshmark has been HORRIBLE! I sold a never before worn Chanel earrings to a woman in California who "returned" the earrings because she wanted the flower and Chanel decorations in the background though there was no mention of anything but the earrings in the item description. Well- this buyer returned the same envelope I had packed the earrings inside but the envelope was sealed and the tissue paper I had sent the earrings in was in the envelope but nothing else was included! So she STOLE my $375 earrings and Poshmark is not doing anything to help me- it takes days to get anyone to respond to my emails and usually the responses do not resolve any of the issues I am having!

Helpful  (1)
Thumbnail of user lynb245

Yes I got scammed. The seller sent incorrect item and then requested that I mail it to someone else. I will never buy from Poshmark again. I dispyted transaction on PayPal and because Poshmark provided a shipping number my calim was denied. I sent pictures of the itmes and the shipping label. Stick with ebay.

Helpful  (1)
Thumbnail of user angelah286

Hi everyone. Please be careful! Someone sold me a $3500 Louis Vuitton Prism bag and it turned out to be a replica. I got it authenticated by Real Authentication and they determined it to be a counterfeit. I guess that part was okay, if she was willing to refund me, but she has since blocked my number and is not responding to my messages. By now, I have gotten my bank, legal team, and police involved to investigate as she convinced me to send her a payment through Venmo...

Just wanted to warn everyone out there of what happened. :/ It's been a nightmare. A Posh closet may look nice in the listings but there are definitely fakes floating around.

Helpful  (1)
Thumbnail of user erikae15

Yes, I was scammed, ordered a bottle of bath & body works spray and lotion from a "seller" named Crissaaaa, 3 weeks later I received an OPEN envelope with a broken empty bottle and no lotion anywhere. I sent pictures to Poshmark and requested a refund. They DENIED my request, even with clear evidence. So, yes, you can get scammed very easily and Poshmark will do nothing to help you. Stick with eBay, you will at least for sure get a refund.

Helpful  (1)
Thumbnail of user en1681

Yes and no. IF you are careful, and do your homework, i. E. read reviews of sellers, and also know what you're buying you should be ok. Check out other similar listings, and get a feel for what similar items are selling for, but also look around online to see what they're worth. If it seems too good to be true, then it probably is. Educate yourself about how it works, what the policies are, and so on. And as you check things out, take time to read some of the postings some of the veteran Poshers have up; they can be a wealth of information.

And while I'm sure there are lots of people who have traded successfully, and gone "off app" and sold and paid via apps like Mercari and PayPal, Poshmark can't and won't do anything if you do get scammed while doing that type of thing.

My own rule of thumb is I won't buy anything where there could be any question of authenticity, nor will I buy any high end item, mainly because I think there's a greater chance of being scammed. But I'm sure others have done just fine.

On the selling side, because you can also be scammed while selling, be as detailed as you can in the description. Describe any and all “flaws” or issues with your items. Make sure your photos include pics that will show any of that, and while its ok to use a stock photo, maybe to show how something looks on, its generally better to take and use your own photos.

Bottom line, in anything, there is always the potential to be scammed, but if you are careful, follow the rules, as well as your instincts, there's less of a chance you'll get will be scammed.

Helpful  (1)
Thumbnail of user chasitys1

Yes if you decide to trade and the other person doesn't send what they promised or doesn't send anything at all. Also if someone buy's an item from your closet and they receive it and it's in perfect condition because there is a no return policy unless they make a report for item not described they could cause damage to your item just to get their money back. And poshmark doesn't question rather they are telling the truth or not they just automatically believe them and you get your item back damaged and out money I've had this happen to me on several occasions. So my advice always check their ratings on their closet that will tell you rather or not you can trust them.

Helpful  (1)
Thumbnail of user minorce

POshmark CUSTOMER SERVICE PHONE NUMBER +1 ( 8O5) 41O 56OO.

Helpful  (0)
Thumbnail of user sanazk1

Yes you can get scammed! I bought a Saint Laurent clutch for $800 on Poshmark. The pictures that seller had posted indicated the clutch to be in excellent condition. Before, making the payment, I asked the seller if there were any scratches, discolouration or defects on the bag and she noted there are not any noticeable scratches on it. The bag had to be shipped to Poshmark headquarters office in Vancouver first for it's authority verification. And they were supposed to do the packaging there. It took them over a week to review the item and finally after they shipped it to me, I was disappointed to find out that they used the cheapest postage which takes one week delivery from Vancouver to Toronto. Shopping from many luxury websites, I was even more disappointed to find the bag was delivered in an old Amazon Prime box. What a packaging for a $800 item! When I opened the box, I became devastated to find out the clutch was in a poor condition with scratches, creases and discolouration all over it. I immediately requested a return with pictures of the actual bag. I would have never bought the bag if I knew the condition was not as described. I was shocked when I received an email from Poshmark the next day advising that they denied my request and the bag is final sale. Now, I opened a dispute in PayPal and I'm confident I'm protected there. What a nightmare and a horrible experienceImage

Helpful  (0)
Thumbnail of user cjs57

Absolutely. I did and they not only refused to help, they deleted my account with orders still active when I complained and asked to speak with a supervisor

Helpful  (0)
Thumbnail of user bibig3

You. Fortunately there are groups in FB on which you can find help and support about scammers and their scams before you even fall for them. Poshmark for Grownups (Help, Scam reporting & Buyer rating) is a good place to start.

Usernames must be disclosed, screenshots of the case opened against the scammer (or of the scammer dared to open a case against you, same applies), screenshots of conversations between the parties and link to the sold listing without blacking out any information), all should be disclosed.

Members in the group are required to keep what happens in the group, to remain in the group. Members are prevented of not going into the app to discuss any issue being addressed in the group. Bullying, harassment, body shaming is not tolerated.

Helpful  (0)
Thumbnail of user jessicaf256

Hi. I was just scammed too off of poshmark. I tried to buy a bag for a good sizable chunk of change and it never arrived. I ended up going through Zelle to pay the post marker (not the app) which was a huge mistake. I have been trying to call and get in touch with someone at Zelle and the again Chase but I keep getting the runaround. Has anyone ever recovered money from Zelle? I am at a loss and am beyond infuriated.

Helpful  (0)
Thumbnail of user laurenj91

Can we all form a class action maybe? It seems like enough buyers on here have been screwed over.

Helpful  (0)
Thumbnail of user dj502

Absolutely! There is an influx of scammers buying items on POSHMARK, some wear the item, damage it and send it back to the seller, but the worst cases are of scammers buying expensive Chanel and Louis Vuitton bags, then open a request to return the item stating "not as described" and then ships back an empty box! Poshmark does nothing to stop this criminal activity and sides with the scammer.

Helpful  (0)
Thumbnail of user gloriag18

Yes. You can get scammed. Do your homework, and don't rely too much on the notes given to the seller. I have noticed that PM only posts the positive notes left for sellers. I've had two bad buys on PM. I left reviews and they were not posted on the sellers' feedback. One was a pair of glasses that came in a big box without anything to protect them. They were also filthy. They were so gross that I threw them out immediately. I left a polite but truthful description of what I got; however, it was not posted to the seller's feedback page. The other was a jumpsuit I purchased that was labeled NWT and it came with no tags, plus a rip in the back and the description was inaccurate. Again, I left polite but truthful feedback and it never appeared on the seller's page. The latter is a seller who was featured on a very popular website as someone who's made 500,000 selling on PM. It makes me wonder if PM purposely protects the top sellers since PM makes 20%. To be fair, not all sellers are bad. I've had several positive experiences. Also, if someone leaves me a less than five star rating, I ask them directly what I can do to improve. It's only fair to the ladies who are spending their money on my stuff. Luckily I have great ratings.

Helpful  (0)
Thumbnail of user deborahe13

I miss spelled the other great site it is Tradsey

Helpful  (0)
Thumbnail of user tarynk

Yes you can get scammed! There are some awesome buyers and sellers on posh but there are some really dishonest people on posh. The problem with posh is when you have a problem or issue there is no real customer service representative to speak with. So you wait and wait and posh does what they want to "solve" the problem which doesn't usually is not a fair resolution. I had many good transactions as a buyer and seller but there were those girls that want something for nothing.

Helpful  (0)
Thumbnail of user cm64

I would be extra careful. I received an email from Poshmark saying they had cancelled my order for me (after I bought the item the seller said they no longer had it) however the charge is now posted instead of just pending and I have yet to see a credit instead. I have read a ton of horror stories about ppl getting gross, wrong, damaged and just extremely misrepresented items. One girl even just received an empty envelope with nothing it. Unlike EBay there is no rating system for sellers and I personally have not been impressed. I would say yes you can be scammed so be very careful. PS... Posh does NOT have a customer service number or anything so all you can do is email them leaving any real correspondence pretty much completely up to their discretion.

Helpful  (0)
Thumbnail of user sarahw108

No. There have been a few times I bought something and it was never shipped but you can cancel your order and get your money back in those cases. Best to communicate with the person and make sure they still have item, but its usually not an issue.

Helpful  (0)

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