Poshmark
Questions & Answers

You've got to be smart about shopping online these days. There are scammers wherever you go. That said, if you follow the guidelines and steer clear from trading, which most sites don't condone, then you'll be fine. I've purchased over 100+ items on poshmark and have sold over 90+ with complete success, with the exception of the one time I decided to trade... I've purchased low prices items before and received junk a couple times, but Poshmark ALWAYS refunded me! Maybe I'm super savvy, so here's what I always do:
1. Always checkout the seller's reviews.
2. Always ask if there are any flaws with used items.
3. Always ask if sizing is TTS: "true to size"
4. And most importantly, always ask if it's authentic (unless otherwise specified in the description)
These 4 questions have always led me to receiving exactly what I wanted and at half the retail price! Plus, it's so much fun! I've made a considerable amount of income from it, while also adding a nice set of items to my own closet! Good luck out there!

Yes you can get scammed! There is really no way to get a refund. It is awful what they put a buyer through and then refuse the refund. You have to do a chargeback through your credit card company. The sellers can sell damaged, stained, fake items and no one cares. Ebay and pay pal does not let sellers act like that. Also, the sellers can't take their tired items back. You have to go through poshmark and, submit photos over and over again and still be denied with form e-mails. Check the reviews and stay clear. They also don't accept pay pal and won't let their sellers have your email address and you can't have theirs when a seller wants to do the return. Not all of the sellers are bad it is the websites policys. They don't care about the buyers and they don't care about their sellers either. Just how much they can make of everyone. Stick with E-bay.

Yes and no if you go outside of poshmark using google wallet. Pay pal or any other payment method yes! And if your don't pay attention and read the reviews on the closets... its like that with any business and app pay attention read if the deal sounds to good to be true then it is!. Dont ever go outside the app to make a payment I don't care if the seller giving you a cheaper price DONT DO IT!. Poshmark will not protect any outside payment even if they tell you they will mark the item down to 3.00 and use PM mailing label still DONT DO IT!... if you get an item and its non authentic right away file a claim take pics upload the pics in the claim box poshmark will send you an return label via email you account will be credit!. But you should be okay just shop smart pay attention to NEW CLOSETS. With HIGH END ITEMS!... when you see a closet with 10,00 plus that's a red flag they will not sell 10 plus on PM?! In one closet very usually! Good luck!

If you are smart you will most likely not get scammed. I've purchased many things on Posh and have never been scammed. Why?

I checked to make sure before purchasing, that the seller had love notes. These are comments written by people who have bought from the seller and rated them 5 stars, meaning they were very happy with their purchase. You can find a seller's "love notes" in their About section on their closet profile.

I made sure they had their own photos. Some sellers use ONLY stock photos from websites which can be fishy since you don't know what the actual product looks like. I personally use stock photos sometimes, but I always make sure to have lots of my own taken photos as well.

I ask questions about the items before purchasing if the description isn't very detailed. Ask questions like "What are the measurements?" "Condition?" "smoke free home?" "Can I please see more photos?" "Can I see the # or receipt for authenticity?"

I wait until I receive, open, and inspect my item before I "accept" it. If you accept your order before you look at it, then yes, there's not much you can do at that point to try and get your money back. If you inspect first and something is wrong, you can click to Open a Case. Do NOT click Accept Order if something is wrong. It helps even more if you send them photos to prove your case. Poshmark will do the best they can to respond to your case, and when they do you should receive a refund in credits that you can transfer back to your acct.

Make sure the posher is active. If they haven't shared anything for over a couple of months, you may want to comment "still available?" before trying to purchase something. Some people create an account, list a couple of things, then forget about the app or delete it, so they will never see that you purchased something.

If you do all of the above, you really don't have anything to worry about when shopping on Posh.

Here's my posh:@clairelynnp143

Yes. Don't use Podhmark. Run away. Run far away. I bought an item as a present for my daughter because the seller said it was new with tags. What I received was a pair of used, worn sweatpants. I followed their procedure for shipping but never received my item. They stopped responding to my emails and I had to file a complaint with the Better Business Bureau before I got my refund 2 months later. That was my very 1st experience with Poshmark. If you value your money you'll stay far far away.

Yes, it's possible. But it's also avoidable.

Here are the rules I use to manuever PM or any other online store/app, for that matter:

01. My closet's safe! Find me on PM at MERCYMIE.

02. How many items are listed for sale?
2b. When was the last time the seller logged on?
03. How descriptive is the seller?
04. Are there pictures of the actual product?
05. What are the reviews saying about the seller?
06. How fast does seller respond to questions?
6b. Are you asking clear and direct questions?
07. Research the item you want online beforehand.
08. Know the store's/app's policies.
8b. DO NOT engage in noncompliant activity.
8c. PM violations: Selling perfumes/lotions/nail polish; Paying via paypal; Negotiating off PM; While it's not a violation, PM does not support using the app to trade.
09. As a seller on PM, I have time/date stamp video recording of every item's condition prior to mailing.
10. Before I close wvery sell, I review my item description to make sure it is complete, before I mail the item. If I find that a key piece of info is missing, I notify the buyer and let them know that I'll wait for their response before proceeding with the transaction.
11. Don't get stuck on one bad interaction. Learn from it and stay diligent!
12. Ebay/PayPal and PM have over a decade age gap between them. PM is very young and still trying to find its footing. All the quarks will be worked out soon enough.

Happy Poshing! (DISCLAIMER: I do not work for PM HQ, nor am I endorsed by them. I just use their app to sell my stuff).

Yes, I was scammed on poshmark. I will never buy anything of value on there again. Even though their website says if the item you receive isn't as described, they will issue you a full refund, that was not my experience. I sent photos and a long description showing that the item I bought turned out to be fake and poshmark stood behind the seller and claimed to know the item was authentic (it was most certainly not) and I question how much a software company knows about authenticating designer items through low res photos. If you are worried about getting scammed I would say don't buy anything that you won't mind getting stuck with when they refuse to refund you.

Sellers are commonly scammed as well. I Had a case where the buyer used my product (makeup, new in boxes) and then took pictures stating it was used blah blah blah. Anyway, I said fine, return my items (5 item bundle). When I got the return back, she KEPT TWO OF MY ITEMS, and naturally two of the most expensive items. So it works both ways. So, she got her money back, and i'm out 2 expensive items PLUS out the items she used/returned which had to be thrown out.

This organization is terrible. I purchased an item that was defective. I was traveling when it was delivered - they have a response time limit before the seller is paid. When I did see it I immediately contacted them. They not only refused to refund my money, they suggested that I resell it on their site. That shocked me. I have photos. The seller is deceptive. They also suggested that I donate the item - as if someone who needs free clothes deserves something that they or myself would not wear. It was a cashmere sweater that had been washed in hot water and/or dried so that the fit was freakish and the yarn was distorted. Finally they offered a $5 credit on their site. Really? So I can buy something else without any protection? I am an experienced buyer on EBAY and REALREAL so I am not naive to this process. Their emails are insensitive and rude. The fact that it is impossible to contact them directly demonstrates their attempt to avoid responsibility for what happens on their site.

ABSOLUTELY! Selling on Poshmark has been HORRIBLE! I sold a never before worn Chanel earrings to a woman in California who "returned" the earrings because she wanted the flower and Chanel decorations in the background though there was no mention of anything but the earrings in the item description. Well- this buyer returned the same envelope I had packed the earrings inside but the envelope was sealed and the tissue paper I had sent the earrings in was in the envelope but nothing else was included! So she STOLE my $375 earrings and Poshmark is not doing anything to help me- it takes days to get anyone to respond to my emails and usually the responses do not resolve any of the issues I am having!