• Prep Sportswear

Prep Sportswear

Ratings On Other Platforms

Trustpilot
4.3 / 5
ResellerRatings
4.5 / 5
Better Business Bureau
4.4 / 5
Corporate Values

Overview

Prep Sportswear has a rating of 4.5 stars from 12,354 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Prep Sportswear most frequently mention good quality, customer service, and timely manner. Prep Sportswear ranks 1st among Sportswear sites.

Proactively asks for customer feedback

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Positive reviews (last 12 months): 88.2%
Positive
2,015
Neutral
132
Negative
138

Instant Feedback

83,118 reviews

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How would you rate Prep Sportswear?
Top Positive Review

“Everything arrived on time and looks great!”

Jennifer P.
10/17/24

Everything arrived on time and looks great! We did have an issue with color bleeding from the royal blue t-shirt onto other clothing. So, plan to wash a few times before wearing. Hoping that's not a sign of poor quality as it wears.

Top Critical Review

“I ordered this hooded sweat shirt 1.5 size larger with...”

william g.
9/24/24

I ordered this hooded sweat shirt 1.5 size larger with the hopes of wearing extra layers under in colder weather. When I tried it on,with just a tee shirt, not only was the body extremely tight but the arms were so tight I could not slide my arms in without extreme pressure. Please tell me how to return this item!

Reviews (12,354)

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Reviews that mention popular keywords

customer service (601) shopping experience (836) quality product (340) quality material (84) delivery time (109) phone number (157) return policy (64) confirmation email (37) credit card (171)
Thumbnail of user jenniferp3400
Pennsylvania
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

Everything arrived on time and looks great! We did have an issue with color bleeding from the royal blue t-shirt onto other clothing. So, plan to wash a few times before wearing. Hoping that's not a sign of poor quality as it wears.

Thumbnail of user williamg3686
Massachusetts
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

I ordered this hooded sweat shirt 1.5 size larger with the hopes of wearing extra layers under in colder weather. When I tried it on,with just a tee shirt, not only was the body extremely tight but the arms were so tight I could not slide my arms in without extreme pressure. Please tell me how to return this item!

Your return policy does nothing to protect the consumer against totally shabby products.

Reason I chose this business:

Not this item

Service
Thumbnail of user doloress238
Florida
1 review
0 helpful votes
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September 19th, 2024

Beware! I emailed and asked to fix the order - still no response. I ordered black and it is in the description as black for the color to choose and they sent me light gray. I have been emailing for several days and the # on cc said mailbox full!
Quality is terrible too. This company is a scam!

Products used:
Hoodie- they are a scam Fraud

Service
Value
Shipping
Returns
Quality
Thumbnail of user deborahm1742
New York
1 review
0 helpful votes
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September 26th, 2024
Verified purchase
• Updated review

The website asked for a name on this order. The "name" personalized the shirt we were buying. My son, as a HS Senior will not wear a personalized school shirt. Unbeknownst to me at the time but figured out later, the site didn't give a choice for that particular shirt to be bought without a personalization and it's not fair. I want to return it but it may be too late as his name's on it now. What a waste of $$.

Reason I chose this business:

Maybe if they stop being too stringent with their merchandise not being exactly what you want and having to settle for second best.

There needs to be a search tool to get to items right...
October 23rd, 2021
Verified site experience
• Previous review

There needs to be a search tool to get to items right away without having to look through every single category to find what you're looking for.

Reason I chose this business:

Because my son asked for a short sleeve hoodie and I couldn't find one. Also we're looking for a specific long sleeve 1/4 zip that's school approved for the dress code - Iona Prep High School, New Rochelle, NY.

Thumbnail of user ilaniosuarez76
New Hampshire
1 review
0 helpful votes
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September 28th, 2024

I order a jersey, so I could support my kid on his football games, the website says all the orders will be ready in four business days. But they are busy with back to school and they prolong they production time to 6 to 10 business day. My order is already on day 20.12 business day and still in production don't even have shipping day available. I try to reach the company and always get the same answer we are busy and your order will be done soon. Until the last try I made and the person who's answer me was very rude and told me just like that:" I already have talk to you three times and told you we don't work weeks, and we are busy. Your order will be done soon." Never apologize or try to fix anything, seems like my order, for be o e shirt, is not important at all. Terrible experience. But I'm making sure people have knowledge of this before decide to do any business with this company.

Value
Shipping
Returns
Quality
Thumbnail of user jimp1577
California
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

I wear a mens medium t-shirt,but since the shirt was Fruit of the loom, I ordered a large. Washed it the day we got it per the instructions. It shrunk to where it would not fit me. My wife's t-shirt also shrunk and would not fit her, so she ended up with mine. I will try again at some point. Maybe a hat next time?
Delivery was great and imprint was very nice.

Reason I chose this business:

Yes, with caution about sizing.

Thumbnail of user jasminc87
Texas
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

There was a bit of a wait after the order was placed, but it was worth it. I ordered two shirts from Prep Sportswear for my five-year-old, and both shirts came out perfectly.
If you need a custom shirt made, in a timely matter, this company is great to order from.

Thumbnail of user meghanh163
Florida
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

I did finally receive my order. I would say that you guys need to work on communication better and customer service. I order this is the very beginning of August and just got it. I never once got an email from you guys or a tracking number and it was extremely hard trying to figure out where to look and how to find my order which never happened! I am thankful for finally getting it and great quality!

No one could help me because I didn’t have an order number. Again as I stated before you should be emailing people and contacting them!

Service
Thumbnail of user lisaf3162
Illinois
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

So far, so good. A lot better options than our school team shop.

Pay attention to the fabric. Some of the hoodies I ordered don't have much stretch, so if you want them oversized, maybe order up 1 size.

Reason I chose this business:

Options to make my own designs. The 30% off coupon and the different payment options makes this much more affordable and convenient than our school team shop.

Thumbnail of user tracye332
South Carolina
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

It was easy to select my design and make my purchase. I did not get an email to confirm my order at the time of purchase but I did receive an email once the order was processed and before shipping. My items arrived faster than expected.

Thumbnail of user kaylad966
Minnesota
1 review
0 helpful votes
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November 8th, 2024
Verified purchase

I love that this company has different logos that you can choose from along with different categories. If you want one for football they have that but if you want one for a teacher that teaches first grade, they have that too!

Reason I chose this business:

All the options!

Thumbnail of user kathyd1160
Illinois
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I was very pleased with the quick response to my request after my order arrived with a mistake in the spelling of the high school logo. Within two weeks I had a new sweatshirt with the correction made. We did not have any problems with this company as we resolved the problem. I have received many compliments on the vivid color of my sweatshirt and have been asked where I purchased it. I would recommend this company for spirit wear. Being a grandmother of a high schooler it is tough to know when the school spiritwear sites are open. This company allowed me to be ready to cheer on my grandchild for her season.

I was very satisfied with customer service. I used all of the available ways to contact them and I did get a quick response.

Reason I chose this business:

I would recommend Prep Sportswear to a friend for suref!

Service
Thumbnail of user shavonf10
New York
1 review
0 helpful votes
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October 16th, 2024
Verified purchase

My experience GREAT! Somehow after I placed my order. My confirmation of the shirt I design was all wrong. I immediately texted. The representative on the text line design the shirt exactly how I wanted it. It was sent back to showing the front and back. Prep Sportswear is all about satisfying you a customer! My shirts are AMAZING. Thank you Prep Sportswear and your Amazing Team!

Service
Thumbnail of user teaganc14
Maine
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

The site was easy to use and there were so many options for different sports, designs, and schools! Shipping was fast, all items were fairly priced, and the quality of the product exceeded my standards. Overall very pleased with the purchase :)

Reason I chose this business:

I would absolutely recommend Prep Sportswear to a friend!

Thumbnail of user kennedys68
Maryland
1 review
0 helpful votes
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November 4th, 2024
Verified purchase

I ordered on a Monday and it came the same Saturday of that week! Super dash shipping and product fits true to size with amazing quality- real customer Lol

Thumbnail of user kristiel81
California
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

It was very good. The only thing I wish you had were some more plus size options in the women's wear. Other than that everything we've ever ordered has always been high-quality.

Reason I chose this business:

Absolutely! And they have ordered as well!

Thumbnail of user keah4
Colorado
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

It was a good experience. The product came as ordered though the women's cotton XL shirt ran small. Delivery took longer than desired but overall I am satisfied.

Thumbnail of user sandrac4319
New York
1 review
0 helpful votes
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November 1st, 2024
Verified purchase

The website easy to use, even on my phone. The order came promptly, sooner than I expected. I ordered a shirt with my granddaughter's school logo. It is very nice quality.

Thumbnail of user darryllg4
Alabama
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Super fast and easy to design and checkout. The sites has a large array of options, but the final cost is one that will have me not returning so soon.

Reason I chose this business:

Ease of use.

Thumbnail of user dianef1526
North Carolina
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

The hooded, full zip, sweatshirt I ordered to wear to my grandsons' football games (JV and Varsity players) is awesome. Fits well, bright colors, warm, and good price.

Thumbnail of user thomasn1467
Florida
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

My order came in two separate shipments. The second was delayed and said it was delivered but showed up 3 days later. Shipping issue no biggie. The shirts and hat was good quality.

Reason I chose this business:

Yes. I already have.

Thumbnail of user rodneyb516
Texas
1 review
0 helpful votes
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September 16th, 2024
Verified purchase
• Updated review

Easy to place&pay for my order for the sweatshirts, I ordered 2womens t-shirts & I had no e-mail telling me anything so checked my bank account & there had been a cleared draft so then I started checking with prep sportswear took me awhile to figure out what I needed to do left a email got a response telling me it had been sent

Went well as I explained took a few days for a response due to a holiday

Service
Very east & I do not order on line
April 3rd, 2024
Verified site experience
• Previous review
Reason I chose this business:

Have ordered before & we really like the quality

Easygoing thanks
September 21st, 2023
Verified site experience
• Previous review
Reason I chose this business:

Was simple for me to use

Love the quality of the t-shirts & the designs need...
September 2nd, 2023
Verified purchase
• Previous review

Love the quality of the t-shirts & the designs need more v- neck options for women

Reason I chose this business:

Already have my family shopping from you

Thumbnail of user j.r29
Minnesota
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Great selection of text to choose from and quality custom apparel - my sweatshirt turned out perfectly: high quality material, construction, and placement, as well as the embroidery itself!

Thumbnail of user annej487
North Carolina
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

The shirt is great quality and the graphics are bright with fine detail. I'll be ordering from you again once I know the colleges my other grandchildren will be attending. Thank you!

Reason I chose this business:

Yes, and I have

Thumbnail of user celestinam6
Texas
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

I bought a t-shirt for my daughter. The fit was perfect, which is why I am purchasing more in different colors. They also have a variety of styles to puchase them, which I liked as well.

Reason I chose this business:

Because I enjoy the customize products.

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From the business

The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.

The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

Business History

Prep Sportswear® was launched in 2003 as the flagship brand of Sportswear Inc. Prep Sportswear is a consumer brand manufacturer and e-commerce leader in the school, college, youth sports, and active lifestyle markets.

Company Representative

Thumbnail of user christophera479
Chris A.
Typically does not respond to reviews

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4.5
12,354 reviews
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