Did you pay with cc, check your statement.

Well i will suggest that you contact them and if they charged you the 7 tickets it should show on there system.

Call them directly and speak to a supervisor.

Sorry that has never happened to me. Call 800 number maybe they can help

Because they screwed you like they usually do. The main problem is that they don't give you exactly what you want and then they refuse to correct it without your going to your credit card company and asking them to reject the purchase which is what I would do and then go to booking.com or Frontier airline which is much cheaper

I am sorry but do not know the answer.