• PrimeStyle

PrimeStyle

Write a Review

Overview

PrimeStyle has a rating of 2.8 stars from 367 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PrimeStyle most frequently mention full refund, and wedding band problems. PrimeStyle ranks 9th among Diamond sites.

  • Returns
    11

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
48
See all photos
How would you rate PrimeStyle?
Top Positive Review

“Amazing service”

Elizabeth H.
5/24/19

Wow is all I can say. Very nervous about ordering online. The service was above and beyond. The quality and craftsmanship was stunning. The pictures don't even come close to how beautiful this ring really is. Thank you

Top Critical Review

“YELLOW DIAMONDS”

Zali K.
3/23/18

Never again. These guys are scammers. I took my wedding set and they said that they don't sell this kind of diamonds anymore because they are so yellow. Not as advertised. The reason why they claim they only have 1 % returns is because of women like me - who received these as a gift and can't say NO to their poor husbands present

Reviews (367)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (90) diamond jewelry (60) customer support (19) jewelry store (31)
Thumbnail of user jimb4677
California
1 review
0 helpful votes
  • Send Message
November 10th, 2024

Bought my wife a new wedding set. Wedding ring poorly made. Not solid gold on finger side, diamond were protruding out the bottom, engagement ring had Re sized and they sent it back with the resized area not solid gold just a piece.
This took over 2 months to get done

Products used:
Engagement ring

Service
Value
Shipping
Returns
Quality
Thumbnail of user thomasd36
David Y. – PrimeStyle Rep

Thank you for your feedback, and we’re very sorry to hear about your experience with the wedding set. At PrimeStyle, quality and customer satisfaction are our top priorities, and we regret that we didn’t meet your expectations this time.

We’d appreciate the chance to discuss this further and work on a solution. Please contact us at 888.532.9440 or support@primestyle.com. We’re here to help make this right for you.

Warm regards,
The PrimeStyle Team

Thumbnail of user elizabethh417
Canada
1 review
10 helpful votes
  • Send Message
May 24th, 2019

Wow is all I can say. Very nervous about ordering online. The service was above and beyond. The quality and craftsmanship was stunning. The pictures don't even come close to how beautiful this ring really is.
Thank you

Thumbnail of user jeffreyw762
Washington
3 reviews
1 helpful vote
  • Send Message
November 1st, 2021

Their customer service was really excellent. They were in touch with us throughout the whole process of making my bridal set sending 3D photos. I will definitely be purchasing from this agency in the future.

Products used:
Bridal set

Service
Value
Shipping
Returns
Quality
Thumbnail of user mileyh1
California
1 review
0 helpful votes
  • Send Message
April 19th, 2014

I discovered this website recently when I needed to buy my youngest niece a birthday present. For some reason [I guess because her parents are religious] she decided she wanted a cross shaped pendant. Thankfully I found prime style in time, because those pendants can be extremely expensive. I ended up buying from primestyle because – well not to put too fine a point on it – they were considerably cheaper than anywhere else. I don't only base my decision on price, and after contacting their customer service I was also pleased with the quality of knowledge and services that they provided. I will be using them again, and I can't give any more recommendation than that.

Thumbnail of user pamelal739
Florida
2 reviews
0 helpful votes
  • Send Message
June 9th, 2021

It does take about 3 weeks to receive an order but it was completely worth the wait! My ring arrived with all the required documentation and certification. It was in a beautiful box with a light for display and the ring itself is phenomenal! I went with the higher grade diamonds and my ring sparkles and shines amazingly! The pictures can't even do it justice. It's gorgeous. I absolutely love it. I will purchase from PrimeStyle again.

Tip for consumers:
It does take about two weeks for them to prepare the item for shipment. Once it ships it arrives very quickly.

Products used:
Ring

Service
Value
Shipping
Quality
Thumbnail of user gingerj
California
1 review
1 helpful vote
  • Send Message
April 23rd, 2014

I'm not usually one to write reviews on these review sites, but it's only fair because I found primestyle after reading the reviews on this site. They are mostly positive reviews, although there are a few negative ones and I can see how some people might think that the quality of the diamonds they ordered are somewhat below par but I think that's just a question of lack of education. One of the great things about this site is they offer a big range of education pages which helped me understand all about, weight and settings so I was better able to make an informed decision. I suggest – especially if you don't know what you're doing – heading over there and taking a look at their education pages before you make any decisions, because the information they provide seems to be well balanced and genuine.

Thumbnail of user edwardy11
Ireland
1 review
0 helpful votes
  • Send Message
March 1st, 2017

Purchased an eternity ring as a surprise for my wife. Though the ring was beautiful, it didn't match well with her engagement ring and wedding band (difficult to do when it's a surprise). I contacted customer service and no questions asked they were willing to modify or replace with a different style to better match her existing rings. Communication was great, no pressure experience and even was provided a 1 week extension on the return policy just based on the timing of having a new ring made and shipped to then decide if we were keeping the first and making modifications to the setting or keeping the second. Would definitely recommend. As a side note, we walked into a local jewelry store just to take a look at various settings and after looking over my wife's ring from PrimeStyle, they pulled out comparable options that were 6 times what I paid. Any uncertainty I had about cost and quality was gone. This won't be my last purchase.

Thumbnail of user lunam1
New York
1 review
1 helpful vote
  • Send Message
March 7th, 2014

If you're looking for a place to buy cheap diamond jewelry, then I suggest you take a look at this Company. According to their sales pitch the reason that so much less expensive than anybody else is because they actually manufacture the jewelry themselves, which means that cutting out the middleman saves you 50 to 78% off retail - seems a lot, but I understand it's about the right markup a retail outlet would make on diamond jewelry. I have used them three times now, each time buying a different product and each time having a good experience. They get the highest rating I can give.

Thumbnail of user elliam
California
1 review
2 helpful votes
  • Send Message
June 24th, 2013

This is one truly value providing company. Very beautiful and elegant designs are what I always wanted in my jewelry. Primestyle's delivery…bang on time. Their customer service…prompt and up to the mark. I have just one complaint though, there was some problem while I was making the payment, it was not going beyond the order page, but they were quick to address my issue when I called them. It was a satisfactory experience buying from Primestyle. Told my friends about it already.

Thumbnail of user nickolg
Washington
1 review
11 helpful votes
  • Send Message
February 19th, 2016

My engagement ring from here is absolutely beautiful. Had a slight issue when I got soap into the setting for one of the side diamonds. Called primestyle and the manager sent me out a label right away. They replaced the diamond and reset the entire piece for us. Every step of the way they kept us appraised of what was going on.
Totally recommend them to anyone looking. Fantastic customer service. We will be using them for our wedding bands as well.

Thumbnail of user phillh
New Jersey
1 review
1 helpful vote
  • Send Message
May 11th, 2014

Primestyle is a lifesaver. Well, I guess "lifesaver," might be a slight exaggeration but when it comes to buying presents for my girlfriend I have to put my hand up and say I am absolutely useless. She keeps telling me that she's left me clues lying around, but I always seem to miss them and when it's time for her birthday or Christmas I always find myself at a loss as to what to buy. But that is now changed since I found primestyle and their incredibly useful and extremely patient customer service help desk. I called them two weeks before my girlfriend's birthday, picked the brains of the guy who answers the phone and ended up ordering a pair of round cut diamond stud earrings which my girlfriend absolutely loves.

Thumbnail of user maayans
Michigan
1 review
22 helpful votes
  • Send Message
March 15th, 2018

Customer service answered all my questions. Even went out of their way to measure the width of several mens wedding bands because they were not listed on the website. Ring arrived within 1 week. The diamonds were sparkly and beautiful. My husband loved it. I would recommend Primestyle to others and we will purchase other items from you in the future.

Thumbnail of user jasonm83
North Carolina
1 review
1 helpful vote
  • Send Message
August 2nd, 2013

My name is Jason and I'm a regular at Primestyle.com. I made about 4 purchases from Primestyle in the last 2 years from them and I have never been disappointed. I'm always assisted by their sales guy - Thomas D and he deals with me every time I call them up. I follow a standard procedure of calling them up before buying anything just to make sure that everything goes smoothly. I bought four unique jewelry items from them:

1. Diamond ring for my wife

2. Tennis Bracelet for her

3. Cross pendant for my daughter

4. A ring for men for myself

Never felt they don't care about my money or my time. Happy to shop from them. Thank you Primestyle.com

Thumbnail of user jenniferl44
Netherlands
1 review
1 helpful vote
  • Send Message
February 20th, 2014

I have only bought a few books on the internet so am very new to buying things online. I purchased a mens ring for my boyfriend’s birthday last month. We have been together for a long time and it can be quite difficult to buy for him. This is the first piece of jewellery I have given him (other than a watch about 10 years ago). It took about two weeks to receive the ring which, with the regional weather dramas we’ve had, I’m surprised about considering the ring was custom made. He seems extremely happy with the ring. The whole process was so simple that I’m considering buying myself a necklace/pendant now so that’s a positive review from me.

Thumbnail of user helenb31
California
1 review
4 helpful votes
  • Send Message
November 15th, 2014

I think the best thing about primestyle is that customer service seems to be a priority with them. I was a little wary of buying from a company that discounts so heavily because I expected their customer service to suck, but the opposite was true with gentlemen I dealt with was very helpful, knew his product range inside and out, I was only too happy to help me with my decision. Once we had talked our way through my needs, he found exactly what I needed, I paid, and the items were delivered toot suite. I noticed there were a couple of negative reviews on this website so I decided to balance that up a little because my experience was very good.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephant3
California
1 review
0 helpful votes
  • Send Message
April 3rd, 2014

A great company to deal with, especially if you're on a budget. I had spent the previous two weeks looking for a diamond engagement ring from my girlfriend before I asked her to marry me, and was beginning to despair of finding anything pretty and affordable. Then I found primestyle, spoke with a guy called David over their helpline – it's a free phone call if you are in the US, I don't know about other countries, but he was very helpful and before I knew it I was ready to order the ring. It arrived two days later and now I'm eagerly anticipating the right moment to ask her to marry me. The ring looks fantastic and way better than anything I might've been able to afford from the local jewelry stores – so wish me luck!

Thumbnail of user johanc11
Netherlands
1 review
22 helpful votes
  • Send Message
May 27th, 2014

Great service, low prices, sloppy delivery system. I guess you can't make too many complaints about the poor ordering system when the prices are this low. I don't know what happened to my order exactly but it was almost a week late. Fortunately I had ordered plenty of time, and I suggest that if you use these guys you do the same if my delivery experience is anything to go by. Having said that when I found him with a problem they take care of the matter straightaway, and when the ring arrived, the quality and price was perfect so – you can't have everything I suppose. I still recommend them, just make sure you order in plenty of time.

Thumbnail of user helens25
Washington
1 review
1 helpful vote
  • Send Message
June 16th, 2013

It is amazing to see that every time I buy a jewelry item from Prime Style I get various bonus offers. No other site gives you such lucrative offers on the quality diamond items. This time I ordered a luxuriant princess cut diamond ring for my darling wife and I got a 600$ cut in the price and the item cost me only 770$. Isn't it unbelievable? Mike one of their customer executive told me that it was their product, so they are selling it at the factory rates. Moreover, my jewelry item also accompanied the certification and came without any shipping charges!

Thumbnail of user mirelab
Australia
1 review
11 helpful votes
  • Send Message
November 18th, 2014

My partner purchased a ring from primestyle just last week.
I am so proud of the decision he made. The rings gorgeous with only 2 small faults. He said that the service was very good however the shipping was quite delayed.
He had wanted to propose to me on my birthday but instead of taking 5 days it took more like 10 :( im happy either way but he's a little disappointed.
Thanks primestyle for being there saving my partner a whole lot of cash.
I LOVE THE RING

Thumbnail of user zalik
Canada
1 review
18 helpful votes
  • Send Message
March 23rd, 2018

Never again. These guys are scammers. I took my wedding set and they said that they don't sell this kind of diamonds anymore because they are so yellow. Not as advertised. The reason why they claim they only have 1 % returns is because of women like me - who received these as a gift and can't say NO to their poor husbands present

Thumbnail of user kristinab9
Canada
1 review
22 helpful votes
  • Send Message
February 12th, 2014

Hello, purchased a beautiful ring but within days I lost 2 little diamonds. Customer service was great and they fixed it. Now within days I lost another one. Now all I think of is how embarrassing it would be to send it back and hope for the money back and buy one somewhere else after everybody has seen my engagement ring and will ask why I exchanged it for another one... because we tried to go cheap and paid the price for it now! Its an embarrassment. Not sure what to do yet. Going to contact Primestyle right away. Would never buy there again.

Thumbnail of user johnj94
Washington
1 review
1 helpful vote
  • Send Message
June 5th, 2013

It was not what the picture looked like and much smaller. I did want to return, but with shipping and insuring it and yes there is a restocking FEE. They say no hassle return, but after the return I'm out $55.00. Or more. I will not be ordering anything else. Looking at the review some people get what they want. Good luck!

Thumbnail of user leannef1
Australia
1 review
1 helpful vote
  • Send Message
October 14th, 2013

The whole experence was easy. With the fedex tracking I knew where my purchase was every step of the way. From the factory to my finger. I love my new ring ( item *******) it looks just like the picture on the primestyle site. Excellent quality and service thankyou. Leanne mid north coast nsw Australia. Cannot wait for my next purchase

Thumbnail of user patrickm118
New Jersey
1 review
4 helpful votes
  • Send Message
March 18th, 2016

Ordered a piece on 3/9, im'd Mary after purchase she confirmed 3 days to ship. Im'd on 3/15 was told by Jenny would ship on 3/18. When I asked what happened she said eternity rings take longer. You would think Mary would have known that. Now I IM today 3/18 and am told order will ship 3/29. I asked for a manager and was told it could take up to 3 hours. I missed my anniversary diner on 3/17 and told my wife she would have her gift by Monday.

Thumbnail of user thomasd36
David Y. – PrimeStyle Rep

We apologize for the delay. A manager tried to call you and left you a message. Apparently there was a misunderstanding but your order should go out today and not on the 29th. A manager will try to contact you again on Monday.

Thumbnail of user ashleyw23
Australia
1 review
2 helpful votes
  • Send Message
March 15th, 2014

I purchased a wedding ring with 0.9 carat of diamond. The ring from Primestyle was much cheaper than what I could buy locally in Australia. I ordered diamond colour I-J however the diamonds in the ring are very clearly yellow and not I-J. Unfortunately given the cost of the ring it isn't going to be worth paying for an evaluation and postage back to the USA, just disappointed and wouldn't recommend.

Thumbnail of user thomasd36
David Y. – PrimeStyle Rep

Here at Primestyle.com, we peruse our customers full satisfaction. It is unfortunate that the ring you purchased was not what you were expecting. Our items undergo inspection points and are only mailed when they meet all the unique customer specifications. Also, we encourage our customers to bring the recently purchased item to a local jeweler and have the item appraised.

Here at Primestyle.com, we peruse our customers full satisfaction. It is unfortunate that the ring you purchased was not what you were expecting. If you could please give us your order number so we can contact you and resolve this matter immediately.

Please do not hesitate to return the item for evaluation, we can work with you and possibly have other arrangements made for shipping costs you may endure. Thank you.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Here at Primestyle.com we carry our own merchandise as we are a true manufacturer. Primestyle.com was created to offer you a new way of shopping for the finest jewelry and diamonds that compliment your lifestyle. Our business philosophy offers you the widest selection of popular designs and best quality merchandise at the absolute lowest prices. Our factory was established in 2001 and we will continue to offer shipping locally and internationally.

Company Representative

Thumbnail of user thomasd36
David Y.
Typically does not respond to reviews

How do I know I can trust these reviews about PrimeStyle?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

2.8
367 reviews
Have a question about PrimeStyle?