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    ProSoccerUK

ProSoccerUK

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Overview

ProSoccerUK has a rating of 4.0 stars from 74 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ProSoccerUK most frequently mention football kits, and new kit. ProSoccerUK ranks 4th among Soccer sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    1
  • Quality
    5
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How would you rate ProSoccerUK?
Top Positive Review

“Fab Service and Communication”

Hannah W.
5/21/22

Staff are Friendly and helped me complete my purchase of kits as I didn't have a clue when purchasing my daughter's a new strips for her schools team that I had offered to replace as it was falling apart at the seams. The kit was great value and good quality and would definitely recommend to others

Date of experience: 5/21/22
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Top Critical Review

“Sent a number of emails to the staff at ProSoccerUK...”

David B.
6/2/11

Sent a number of emails to the staff at ProSoccerUK with a few questions regarding kits and prices etc. Seemed very helpful at the time, but obvious now it was simply to guarantee themselves a sale. Ordered £400 worth of kits, was told they would arrive within 10-15 working days at worst. Been a month now and nothing. Tried to contact them numerous times but absolutely no reply at all. Avoid at all costs.

Date of experience: 6/2/11
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Reviews (74)

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Reviews that mention popular keywords

customer service (13) kit (55) order (40) trading standards (5) 10 days (5) company (21) 2 months (4) rain jackets (3) football team (5) phone (25)
Thumbnail of user hannahw419
GB
1 review
0 helpful votes
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May 21st, 2022

Staff are Friendly and helped me complete my purchase of kits as I didn't have a clue when purchasing my daughter's a new strips for her schools team that I had offered to replace as it was falling apart at the seams.

The kit was great value and good quality and would definitely recommend to others

Tip for consumers:
If you are unsure what to purchase give them a call they are super helpful

Products used:
Full Football Kits

Service
Value
Shipping
Quality

Date of experience: May 21, 2022

Thumbnail of user tonyf18
GB
1 review
0 helpful votes
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July 2nd, 2013

Helpful, friendly staff who kept me informed about my order. Was amazed at the quality of the football kit. The team thought they were fantastic. Would recommend this site to anyone and will certainly be using them again soon.

Date of experience: July 2, 2013

Thumbnail of user lewisp10
GB
1 review
0 helpful votes
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June 28th, 2013

Second season running I have used this site. Brilliant budget kits. I got 26 full kits with badge, sponsor, and numbering for less than £500. Last seasons kit took a battering, and held out throughout. 25+ games and there is still life in it. I am giving the kit to another team as their away kit next season.

Date of experience: June 28, 2013

Thumbnail of user garethj
GB
1 review
0 helpful votes
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July 25th, 2013

Quick delivery, brilliant value for money and the teams look great in their new kits. Printing and logos far superior to what we had with the last company we used. Will be recommending this website as it is a super site and easy to use. Thanks

Date of experience: July 25, 2013

Thumbnail of user sarahl52
GB
1 review
0 helpful votes
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August 15th, 2013

Would recommend Prosocceruk.

The price of the kits was amazing value for money. The staff helpful and was impressed with their product knowledge. They helped us every step of the way. Kit arrived fully printed and sponsor logo embroidered. We were told 10 days to delivery but it took 15 days, however, this was not a big issue.

Date of experience: August 15, 2013

Thumbnail of user alanh3
GB
1 review
1 helpful vote
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February 1st, 2010

Prosocceruk has a very cool website design. One of the best things about Prosocceruk is that its easy to use with quality kits and also has people who know what their talking about at the end of a phone if you need any advise... I will definately be a returning customer.

Date of experience: February 1, 2010

Thumbnail of user karena225
India
2 reviews
1 helpful vote
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February 7th, 2018

I have tried buying a couple of soccer accessories and Jerseys with them. The pricey was slightly more but the quality was pretty good. Definitely worth if you are ready to shell some extra bucks for more quality.

Date of experience: February 5, 2018

Thumbnail of user silicab
GB
1 review
0 helpful votes
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May 26th, 2013

Initially, I was apprehensive after reading through some of the comments written. However, due to the good price they are offering and the believe that everyone deserve a second chance, I took a gamble.
The whole deal turns out to be a pleasant one. Good price, detailed and well informed progress of purchase and an acceptable delivery speed. Not to forget the item is accurate and good quality.
I always believe credit should be given when it is due. Can't ask for more.

Date of experience: May 26, 2013

Thumbnail of user davidb51
GB
1 review
1 helpful vote
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June 2nd, 2011

Sent a number of emails to the staff at ProSoccerUK with a few questions regarding kits and prices etc. Seemed very helpful at the time, but obvious now it was simply to guarantee themselves a sale. Ordered £400 worth of kits, was told they would arrive within 10-15 working days at worst. Been a month now and nothing. Tried to contact them numerous times but absolutely no reply at all. Avoid at all costs.

Date of experience: June 2, 2011

Thumbnail of user simonb
GB
1 review
1 helpful vote
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January 10th, 2010

This is a really good site and has everything you would need. www.prosocceruk.co.uk looks great. I came across the site and was looking for some new football kit but came away for allsorts of other stuff as well. I got some training tops and socks. I even ordered a captains armband for my team.

If you run a team as well you can also get loads of training equipment as well. This is a really great site to look at and they didn't disappoint with their service either.

Date of experience: January 10, 2010

Thumbnail of user craigs94
GB
1 review
0 helpful votes
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March 20th, 2017

Unlike other websites who allow clearly paid reviewers to give this company 5 stars, site jabber depict a realistic view.

Pro soccer uk will take your money and run regardless of the product quality, in my case extremely bad club badge prints that looked like they had been done on a cheap dell. The badge was designed by a graphic designer before you think its a clipart masterpiece. They won't accept any form of return, if you don't believe me just read their terms and you'll see how they cover themselves at every turn. Seems odd that they're clearly aware of all the pitfalls and instead of fixing them they carry on regardless.

Be prepared for excuses galore and ignored emails with the 14 day return period.

Absolutely WOULD NOT recommend this company to anyone. Unfortunately this company don't seek to support sport, they just cash in on the little money these clubs have.

Date of experience: March 20, 2017

Thumbnail of user trevoru
GB
1 review
2 helpful votes
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September 6th, 2011

Basically i ordered a kit and have been told a pack of lies. Here are some excuses!
1/ we are waiting for it to come from china in a container
2/the keepers shorts are holding this order up
3/the shirts that came were all kids xl sizes not adults
4/the press machine for the printing has broken

I had to settle for another kit which i didnt really want it came 40 days after and im still waiting for the keepers shorts and socks.
The phone is always engaged surprise surprise.
Please don't order off these people they are a disgrace!

Date of experience: August 31, 2011

Thumbnail of user harryk1
GB
1 review
1 helpful vote
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January 16th, 2011

I can't believe the negative reviews; I have used pro soccer for years for buying my football kits, rain jackets etc. If I ever need anything for the team I look at pro soccer UK first. I have always had great customer service, they always answer my calls and send e-mails to confirm purchase, I would recommend this site to any football team as it has everything you need!

Date of experience: January 16, 2011

Thumbnail of user paulr12
GB
1 review
0 helpful votes
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October 8th, 2010

I totally agree with all the bad reports of this website, they don't answer the phone or reply to emails, their 5-10 day delivery lead time is a p1ss take. Thankfully the order was done on the credit card and they are now looking into cancelling it and getting the money back. Go somewhere else and pay slightly more, this lot are a shower of $#@!

Date of experience: October 8, 2010

Thumbnail of user richardt21
GB
1 review
0 helpful votes
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September 25th, 2012

Absolute rubbish! Waited over a month passed the promised delivery date before we seen any kits delivered. When we received said delivery it was only half the order with no sponsor or numbers printed on. How can we use a kit with no numbers? How do we explain to our sponsor that they are not on the front of our shirts? How do they have professional footballers advertising kits on their site when they offer such an unprofessional service? Somebody please tell me how they can still operate without trading standards getting involved?

On the funny side of things... One of the items they managed to deliver was "the special offer kit bags" I used it for the first time, put black tape over prosoccer logo and number as I did not want to advertise their shoddy services, and went to put the bag in my car. Low and behold halfway to the car the strap snapped. Lol, BLOODY TYPICAL!

Date of experience: September 25, 2012

Thumbnail of user jamiem24
GB
1 review
0 helpful votes
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March 19th, 2013

I work in the PE department in a primary school and I ordered a brand new football kit and all the works. Order was confirmed and cheque duly sent off. 1 month later, I received an email informing me that what I had ordered was unavailable even though the cheque had been cashed. I checked their site and I could see that it was still available to purchase! I had expected the delivery of the kits for use in upcoming school sport matches and events but now we cannot do this. I informed the children that we had a brand new kit arriving soon and now there isn't, they are upset and rightly so too. I have informed all schools I have contact with NOT to use them. One star is generous!

Date of experience: March 19, 2013

Thumbnail of user tims41
GB
1 review
0 helpful votes
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April 22nd, 2013

Just wanted to say thank you for the delivery of the tracksuits i ordered.
The Quality is excellent and delivered in an appropriate time frame!
We will be coming back to order our Joma kit in the next few weeks...
Well Done Guy's!

Date of experience: April 22, 2013

Thumbnail of user philr21
GB
1 review
0 helpful votes
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July 29th, 2015

I ordered some shirts with club badge & logo.
Very please with initial service and communication very quick.
When the kit arrived was very disappointed that badge was not straight on some and over printed from black area onto yellow area, some more then others. Some dirty marks on shirts, no goalie shirt as ordered.
Also along bottom of logo looked like dirty mark from heat press.
These were returned with letter and company emailed to advise the problems.
I heard nothing, so i emailed to make sure they had received and for next step. I heard nothing from email so i then phoned 5 days after they had received them and was told they were looking at them and would get back to me by the end of the day. No phone call so i phoned the following day around 5pm to be told they did not see much wrong with them. We all make mistakes but it is how you put those mistake right and i feel this company do not care once they have sent it out from the warehouse. Would not recommend to anyone

Date of experience: July 29, 2015

Thumbnail of user martinb48
GB
1 review
0 helpful votes
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August 2nd, 2013

The ProsoccerUK website is very clear and easy to use. The football kits ordered came on time and the quality of the budget kits were unbelievable. The print and embroidered logos are outstanding. We will be going back soon for tracksuits and rain jackets. Highly recommended.

Date of experience: August 2, 2013

Thumbnail of user rachelh11
GB
1 review
1 helpful vote
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April 1st, 2011

I was really worried after reading all of these scathing reviews as I ordered my Kit this morning. I went to the shops and when I came back I had a confirmation email with my order No, after calling a sales person to check the delivery times i was told the kit had already been dispatched and was given my tracking number and told that I'd have my kit on monday. So far I am impressed with Prosocceruk and will definately shopping here again... 10/10

Date of experience: April 1, 2011

Thumbnail of user liamh15
GB
1 review
0 helpful votes
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April 15th, 2013

I just wanted to say thank you for your wonderful service. Following my order yesterday finding out it might take 10 days to arrive, and with me waiting to take it to Africa next week, I called you and you were able to send me a substitute kit bag package, which amazingly arrived today!

Thank you so much for being able to help me out and I am sure the kids I am visiting will be delighted with their new kit.

Date of experience: April 15, 2013

Thumbnail of user daniell74
GB
1 review
1 helpful vote
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September 23rd, 2011

Unfortunately you can't give 0*

No kit
No refund
No contact

There is only one way to get an email back or action... Threaten them with trading standards and the police

Worked for me:)

Still took 3 months for a refund though!

Date of experience: September 23, 2011

Thumbnail of user dawnj4
GB
1 review
0 helpful votes
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September 13th, 2013

Just wanted to write a review to say thank you to prosocceruk. We purchased a number of football kits and track suits from prosocceruk and we were really pleased with every aspect of dealing the company and staff. They went out of there way to help us and the results were brilliant. Thanks again for everything

Date of experience: September 13, 2013

Thumbnail of user daven4
GB
1 review
1 helpful vote
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June 27th, 2011

Very poor communication. On hold for ages.
Kit was dispatched then when i rang to find out delivery there was a problem at warehouse. They never told me.
Have now cancelled order. Chasing up my refund and they seem to have lost the ability to awnser the phone.
Bring on small claims court and baliffs. I will go out of my way now to cause these guys aggro.

I have seen more work in a sick than this company.
Have now gone with KITKING... Very good site. Next day delivery.

Date of experience: June 27, 2011

Thumbnail of user thomasm281
GB
1 review
0 helpful votes
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October 25th, 2017

I ordered a kit from pro soccer uk for my under 9s and when it arrived the tops were the right tops and size but the shorts were massive and not the ones we ordered black/red they sent us black. I have tried to have this rectified with no success terrible service

Date of experience: October 25, 2017

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