Prosoft3D

Like the other people here was charged $29.95 when I thought I was only going to pay $9.95. Also, there are no real instructions on how to use this software. I guess they assume that everyone knows computers inside and out! Stay away!

Why anyone would deal with these people to recover (supposedly) their password is beyond me! If this service was legit. Every hacker in the world could and would get into your account. Goodbye to your money on your credit cards. Hello to identity theft and a myriad of nightmares! It is in Canada folks not regulated by the U.S. JUST DON'T!

Purchased the software to recovery excel sheet password. The advertised priced was $9.95. I got link after purchased, however it did not work at all. I called the listed their office but prove useless. I called my credit card company for dispute and found that the prosoft3d charges was $ 29.95 rather $9.95. I have requested stop payment due to the pending charges. Luckily I print screen shot of all my transaction, which could be useful for prosecution. The Company is listed as Mobile Software Tech. In California per the CC company. I am determine to get the bottom of it.

Good product. Customer service can be improved. I sent an e-mail, and did not receive a response back for 6 hours, during business hours. I normally get answers within an hour, if not 30-40 minutes, from most companies.

Everything worked well, but took a while to download. I needed some help and appreciate that they got back to me quite quickly. The program worked as expected and it's good to have on hand in case I ever need it again.

This company advertises a software to get lost or corrupted passwords. Their program does simulates some sort of window, but in fact it does absolutely nothing. The company was supposed to refund my credit card but I have been after them for 1 month now and nothing happens. DO NOT BUY FROM THEM.

As an additional note: after posting this review the company suddenly woke up and replied to me and have finally refunded my money. Their excuse is that they had lost my email... ;)

About a week ago I downloaded typing tutor and am happy with the program, it works and the lessons are simple and very easy to follow. I was looking for a program that would let me practice and find out how fast I can really type - so far my typing could still be a little better, however that's why I got the program. If you need a typing software, this one does the job.

I needed to get access to my Excel file right away. I bought, downloaded, and the software did not work. I tried to contact customer support but it did not have a phone number just an email address. I will call my credit card company to stop it from charging my account. I found out that I was charged $29.95 instead of $9.95 as advertised.

Thought it was worth a shot for $9.95. The program did not help to discover my admin password, not even close to a hint of a password. Then I find a 29.95 hold on my account, sent an email to ask why 29.95, what happened to 9.95. I was told it was just a 29.95 hold on account but when finalized I would pay 9.95. WRONG! I was charged 19.95 Only positive thing I can say is I did get a response to emails pretty quickly, Too bad the emails did not have correct info, three emails and two weeks time, still no refund, guess I got burned,

The only positive reviews on this company have to be written by themselves. We purchased the software from prosoft3D, and like all the other reviews it didn't work. We took their web address from cnet, so we had false sense of security. We contacted customer service as instructed with no response (it has been 3 days). There is no phone number or mailing address attached to this website and very little information about them. They also have samples of review emails from their clients; I found the same exact emails from the same clients on their 3D Aquarium
Desktop background site. The emails are word for word the same. To me that's fraudulent.

They offered "password recovery" for $9.95 and 30 days money back.
They charged my credit card $30 + and don't return my money. It did not work, they "Mandy" lied, telling me it would do what I wanted.
There are other reports of the same behavior online.
Not only do I have to fill out forms for VISA, I will have to change my card because I can't trust them.

I just want my money back because your software didn't work, i tried several times but nothing happens, you said that only$9.95 as you stated in your advertisement and then you ask if i would like to upgrade and i hit no thanks but you charged me additional $20 which i denied for offering me that upgraded version software, and i got shocked when you overcharged me with the software that i can't use. I want my money back, your software is not existed.

Product didn't work! There where no instructions on how to get to work and for someone who is not that computer smart it was very frustrating. I tried to contact customer service and it's done thru email so I had to wait 1 to 2 days before I got a very generic answer on what to do to make the program work. I eventually gave up on the program and asked for a refund which I was told they would give me that was 2 week's ago and still no refund! I have sent numerous emails to them demanding the refund and still nothing. If you are planning on doing any business with this company read all the reviews before you do I wished that I had before I did! There's something wrong with a business that shows no phone number anywhere on there web site and that they do all there response to customer support through email. "BUYER BEWARE"

I work for Habitat for Humanity and I have been donated multiple computers and I need to recover the passwords. I actually had my credit card info on the order form then I checked your reviews. People say that you automatically charge an extra $20 or so on top of the $9.95. All I see are negative reviews. I don't have the time to go through the heart ache of complaining or trying to get refund. It's really disappointing that your company lies about the $9.95 fee. I'd rather spend $40 dollars than get scammed. It's too bad because I was really hoping this was a legitimate offer. Almost got me!

HI,
I like Tyrone L. Have just purchased the password recovery 5.0
It does not work, not only does it not work they said it was 19.95.
I got charged 39.95.

I am a police officer here in NC.
If i do not get any satisfaction from these folks in 7 days, i will contact
The Attorney General of the State of NC to investigate these false advertisement of 100% refund to lure people to buy from them.

If anyone else has had any bad dealings with this company feel free to contact me...

My email address is *******@nc.rr.com

Joseph

I learned a valuable lesson. Read reviews before you buy. Bought the software was charged 29.95 instead of 9.95. The program didn't download. No response when I complained. STAY AWAY FROM THIS SOFTWARE. I am disputing charge.

I downloaded prosoft's new typing tutor program and it improved my typing quite a bit. It's easy to use and includes several typing lessons styles that make practicing a little more enjoyable, which is nice, because typing isn't always fun. There's also a game, which I haven't tried yet, but looks interesting.

I've recommended it to my friends who have also been looking to type a little faster, punching one key at a time takes a while.

Charles

The instructions were a little difficult to follow but the software worked after I figured out how to use it. Customer service was actually very good and got back to me faster than I expected. My son lost his computer password and I was able to use my account to make a new password for his user name and it worked right away, you just select the account you need to recover and then enter a new password twice and he was able to login. Mark.

I had an issue with a lost password for my netgear router, i thought i would try prosoft. Unfortunately this was not a task any password unlocker could do. After attempting to find lost password, I wrote to the tech support listed, they responded in less than ten minutes, after a short exchange of info it was determined that it was not possible to unlock my lost password in this case. They were very detailed and professional and when found that they could not help me the CS rep helped me with resetting my router. As well told me they would refund my fee. It was done by the next morning. I can not say enough as to the friendly professional service I got from this company.

A friend recommended the password software so decided to give it a try. It's a good program and works well, also the instructions are easy to follow. I needed to remember my e-mail for my laptop and it was saved on my desktop, but I couldn't see it which is why I needed the software.

SCAM!
STAY AWAY!
They send me many promises to refund, like "you will see a refund on your statement in 2-3 working days", however it never happened!
STAY AWAY!

Prompt replies and good customer service. Required a few tries, but it worked after I restarted the computer, overall I was quite happy.

Noel

The program fixed my issue. I did have to restart my computer after installing for the software to work, but I am not sure why.