Great question. Proxibid will usually have you start with the seller and try to work that out. The wording of the description is going to be extremely important. For instance, did the item come with a defect that was not mentioned? Or did the item have a defect and the item was listed as in defect free or perfect condition? That would be a big difference. Many times an auction company might inform you ahead of time that they do not guarantee or know everything about the item, but will include what they do know or have discovered about the item and take as many photos of the item as possible to give the bidder an opportunity to make their own decision. In which case, the item would be considered as described. If the item was listed as blue and it's red, well then it is NOT as described. If the item was listed as in good working condition and it IS NOT, then it is not as described. Many times the buyer may be able to come to an agreement, so I would start by contacting the seller. If the Terms and Conditions as well as photos and description of the items are not accurate, then I would keep pursuing the issue with Proxibid. They will continue to purse the issue with the seller to get it rectified... IF you are correct. Let me know if I can be of further advice.

It really depends on how different is the item from whatwas advertised, you should contact the seller first then proxibid,