• Pull&Bear

Pull&Bear

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Overview

Pull&Bear has a rating of 2.8 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. Pull&Bear ranks 273rd among General Apparel sites.

  • Service
    12
  • Value
    10
  • Shipping
    10
  • Returns
    6
  • Quality
    12
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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How would you rate Pull&Bear?
Top Positive Review

“Compiled a good attire”

Martin H.
6/20/23

Shopped here couple of times and actually I can state that these is a basic apparel. There's nothing bad in it, if you want to look stylish enough not to be shy every time you go out, it's a good option. Prices and shipment are cool. Clothes came on time and I literally paid nothing for it.

Top Critical Review

“Customer care vs money care”

Dana N.
4/20/24

AFI Cotroceni Pull & Bear salesman at cash register. Claiming that he fears his bosses, doesn't support a lady to remove the paper label from a t-shirt after she paid it. He claims: "the shop policy doesn't allow" Pull & Bear managers: helping your customers is not allowed - why? What kind of customer support are you providing? Do you support only money withdrawal? What are your employees trained to fear of at such intensity that they refuse to help a lady to remove a label on her acquired product? What does this say about your values, company statements and about yourself? Customer care or money care?

Reviews (25)

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Thumbnail of user danan203
Romania
1 review
0 helpful votes
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April 20th, 2024

AFI Cotroceni Pull & Bear salesman at cash register. Claiming that he fears his bosses, doesn't support a lady to remove the paper label from a t-shirt after she paid it. He claims: "the shop policy doesn't allow"
Pull & Bear managers: helping your customers is not allowed - why? What kind of customer support are you providing? Do you support only money withdrawal? What are your employees trained to fear of at such intensity that they refuse to help a lady to remove a label on her acquired product? What does this say about your values, company statements and about yourself? Customer care or money care?

Service
Thumbnail of user hebas19
Egypt
1 review
1 helpful vote
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August 23rd, 2022

فين ممكن يحصل كدا غير مصر! للاسف الشديد. قمه في الا مبالاه و عدم المسوولية. مكتوب سعر و تروح تدفع تلاقي سعر تاني اغلي الفرق ١٠٠ جنيه و لما تعترض الرد غلطه موظف و عادي بتحصل و لما ترد و تقول لاء مش عادي في اي مكان في الدنيا و المفروض احاسب علي الموجود… مفيش مدير و مفيش اعتذار و كمان لما تبدي الاستياء و تقول انا لازم اشتكى يقولي اتفضلي ؟! هل ده لانه عارف ان الشكوى مبيحصلش فيها حاجه؟ و انه عادي ان الناس تشتكى و ان مفيش حمايه للمستهلك… علي فكره انا مش مبسوطه من المبدا و الفكره والا مبالاه.
Is it ok for bull & bear? Any lead to contact? To push my complain further? Is it normal to shop a trouser with price labeled on with a value of 299 and when I went to pay the cashier said it's 399? He said it's a staff mistake no problem, it happens and full value should be paid and he was so fine to complain. Is it because he was sure that no reaction will take place? Annoying behavior. Is it fine also with pull & bear too?

Service
Quality
Thumbnail of user martinh313
France
11 reviews
8 helpful votes
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June 20th, 2023

Shopped here couple of times and actually I can state that these is a basic apparel. There's nothing bad in it, if you want to look stylish enough not to be shy every time you go out, it's a good option.
Prices and shipment are cool. Clothes came on time and I literally paid nothing for it.

Thumbnail of user henriettan2
Belgium
5 reviews
8 helpful votes
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June 21st, 2019

Am writing based on my experience last week. I wanted a light bomber jacket. I went to the shop but did not get the colour I wanted. So I ordered online and in less that 48 hours I got it despite the fact that i knew it will take five working days.

Thumbnail of user sofiad74
Romania
1 review
2 helpful votes
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December 29th, 2021

We just looked for some rings and didn't buy anything and when we want to leave the store the security guard say that he wants to take us somewhere because he see us stealing some rings and put them in our bags but then comes the manager and see that we didn't stole and have nothing in our bags but the security guard did a big scene about it... It was wrong but then they kicked us out of the store. Its not ok to do that.

Products used:
rings

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Value
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Thumbnail of user arianaf20
Illinois
2 reviews
0 helpful votes
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February 1st, 2023

I recently purchased some items from Pull&Bear and while I liked the trendy styles, I was disappointed with the fit. Some of the items ran small and others were too big. The quality was okay, but not as durable as I had hoped. I also had a difficult time finding items in my size in-store. Overall, I would give Pull&Bear a 3 out of 5 stars. The styles are cute, but the fit and quality could use improvement.

Service
Value
Quality
Thumbnail of user katherines931
Pakistan
4 reviews
2 helpful votes
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February 25th, 2023

A very long time, I have been a major fan of their clothes, especially their dresses and jumpsuits. I was unable to purchase it since it was too pricey and somewhat outside of my price range, but fortunately, I had this coupon from dig my cart to join the crowd. Warning: 11/10

Products used:
jackets sweater

Service
Value
Shipping
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Thumbnail of user raec57
New York
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

Since there's no Pull&Bear stores around here I'll only be able to speak about the store's online purchases service.
I've always, without a fail received my orders within 2-3 days, eventho I live in a rural area.
The clothes are always like such good quality it's crazy, they are a bit pricey but that's definitely excusable by the 10/10 material and designs.
Never been scammed or had anything happen to my purchases, and I've ordered everything from shirts to sweaters all the way over to accessories so yea definitely trustworthy and I'd recommend it.
Kinda sad there's no review/rating option on the website and app so I was sceptical at first but I hope I could help anyone who was questioning Pull&Bear's legitness.

Service
Value
Shipping
Quality
Thumbnail of user miak18
3 reviews
18 helpful votes
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July 18th, 2019

They came the next day even though I payed for standard delivery. They were a bit small so we got them sent back easily and got a slightly bigger size which was entirely free and the customer service is so helpful. I really recommend pull and bear as the customer service is great and the clothes are really nice.

Thumbnail of user anonymousc1325
California
1 review
1 helpful vote
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July 31st, 2023

Do yourself a favor if you are in the U.S never order from here I paid for fast shipping because I needed this for an event, it never arrived I contacted them & didint tell me or issued a refund after a month of when my order was supposed to be delivered overall I am very dissapointed in their service and their professionalism. I order from many places and usually give them multiple chances, this has happened twice now and am extremely dissapointed. I will never be ordering or buying anything from here again. Harry as well (custumer rep) was not helpful at all and seemed to give some attitude.

Thumbnail of user andrewg1305
Estonia
2 reviews
0 helpful votes
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November 12th, 2021

I love the products they are such good quality and great price. I recently bought two hoodies and some joggers the joggers fit but the hoodies was too small. I am 6'2''. I ordered the clothes partly with a voucher and partly with my credit card so i had to return. It was quite slow and when i tried to get in contact with customer service they often couldn't help but in the end i managed to get my money back and reorder the hoodies! Overall great clothing but customer service is poor. I also want to say delivery was fast the first time it came next day and then the next time came 3 days later! Very pleased with my clothes.

Service
Value
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Thumbnail of user avac62
GB
1 review
0 helpful votes
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October 20th, 2021

I ordered a coat on the 11th of October which was due on the the 20-21st of October. So on the 20th I went to track my order and found it was still only in the confirmed stage, then 2 minutes later I had an email saying my cancellation was confirmed. Pull and bear had cancelled my order due to having no stock, bearing in mind this was the day it was meant to come, so essentially they had kept my money for nine days knowing full well they had no stock.

Tip for consumers:
Don’t

Products used:
Coat

Value
Shipping
Returns
Quality
Thumbnail of user neoh7
Sweden
4 reviews
0 helpful votes
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October 1st, 2021

It is strange that such a nice store have only 10 reviews. So ordered my clothes they are excellent thank you for order good clothes fast shipping recomend

Thumbnail of user charlesp1250
District of Columbia
5 reviews
3 helpful votes
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September 29th, 2021

It is really an amazing service. I ordered 5 items and they all arrived the next day in a few separate packages. Really lovely clothes, the best quality and such good prices. Would definitley advice!

Products used:
Thousand solutions black hoodie

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Value
Shipping
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Thumbnail of user juanl151
VE
4 reviews
17 helpful votes
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May 9th, 2020

Its a shame that they're not anymore at Salamanca Spain. They have a store at santa marta but its not the same. I miss the old one. Still great clothes tho

Thumbnail of user earleenm2
Utah
2 reviews
1 helpful vote
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February 3rd, 2021

I often order there clothes and I am always satisfied. Have never had a problem with the wrong color or size. Everything as described. Thanks

Products used:
Jumpers, T-shirts, jeans

Service
Value
Shipping
Quality
Thumbnail of user brenniem
Canada
2 reviews
9 helpful votes
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August 25th, 2019

Never had a bad experience! Love their merchandise.No issues and would not hesitate to purchase their products

Thumbnail of user williamb4380
Singapore
1 review
2 helpful votes
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July 13th, 2022

Pull and bear is name of trust. I have been using their products for a long time which made me understand how delicate and premium the clothings are.

Thumbnail of user aleksinr
Ukraine
1 review
1 helpful vote
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July 3rd, 2020

I have lots items from this shop and you know, the prices are quite affordable and the shipping is also fast.

Thumbnail of user yourmomy1
Hungary
1 review
0 helpful votes
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August 11th, 2022

Pull and bear is the worst! My earrins are horrable! They broke in the day after i get them! I hate it and nobody shud go there! Pullandbear is the worst! Nothing as bad as pullandbeat

Products used:
I dont want to use any because all of them are the worst

Service
Shipping
Quality
Thumbnail of user mikhails31
RU
6 reviews
0 helpful votes
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October 19th, 2021

I have never had any problems with ordering the clothes. The service is well-organised and pleasant to work with.

Thumbnail of user garrya34
Netherlands
2 reviews
22 helpful votes
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July 27th, 2021

Great brand, good quality and prices are quite affordable. Usually use online-shop, everything is fine, fast delivery.

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Thumbnail of user juanb160
France
6 reviews
9 helpful votes
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June 13th, 2020

Verry good brand with a very correct price and website is very beautiful,
One of the most beautiful of the competitors.

Thumbnail of user ashleyh1316
Colorado
2 reviews
0 helpful votes
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November 22nd, 2022

The style is AMAZINGGG, its so trendy and the quality is not bad too. I always look forward to the new collections.

Thumbnail of user josephd1363
VE
4 reviews
0 helpful votes
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June 20th, 2021

Una tienda excelente con ropa de calidad, siempre he comprado sweaters y camisas y me duran mucho tiempo y siguen viendose como nuevas

Service
Value
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