Pure Formulas

While they have a decent product selection, I gave them a lot of business. But my account is blocked from placing orders. After three conversations with their reps, I have no explanation. Very frustrating. I'm baffled why a company turns down profit. Not recommended.

Purchased 1/10 and under their products it says "if purchased today will ship tomorrow" well 1/17! And I never received tracking. Reached out to customer service and as told they'd send out another package. Guess what? They didn't give me tracking for that either. Will never purchase from them again. Might have to file a dispute via PayPal.

After ordering from them twice, once April when the weather was nice and cool, gel capsules arrived melted and stuck together. Thinking this was fluke I ordered the same product a few months later, and they arrived in the exact same condition. I submitted a complaint to customer service with no response.,

My only conclusion is that they store their products somewhere with no climate control. So even if they are selling quality products, they don't seem to be storing them properly and will arrive in a degraded condition no matter what.

I love Pure Formulas for their quality vitamins (including Pure Encapsulations) and their decent prices. Not always the least expensive (Vitacost with a coupon can sometimes be less), but dependable and usually with very helpful reviews.

I am always surprised by how many other items they sell besides vitamins (food, hair- and skincare, etc.).

They also stack coupons.

SCAMMERS! Do NOT buy the junk these LIARS will try and sell you. And don't give them an email address, they'll SPAM you for months afterwards! DON'T BE SUCKERED, AVOID THESE LYING SCAMMING SCUM!
Go check some actual medical-research based health websites, you'll soon realise that almost all the vitamins and "nutrient" you pay top dollar for at the likes of these scammers are just urinated out as excess vitamins-THAT's SOME VERY EXPENSIVE pee!
DON'T BE SUCKERED, DO NOT BUY FROM THESE SCAMMERS!

Pure formulas has a great selection of nutritional supplements and the best part is thier service. They ship everything for free in impeccable wrapping and it is delivered so fast. I can not say enough great things about this company!

When I contacted this company because I did not receive the product, they basically told me too bad. "We have record of you receiving it". Well, why it is not in my hands? They could care less and I won't be buying anything from Pure Formulas ever again. Done with this company.

"I have ordered supplements with 2 day priority shipping 2 weeks back. I haven't received package/either shipping info. I have contacted Pureformulas at-least 3 times via email with no response. I called the customer care and stayed in line for 45 min but no one answered my call. Finally someone emailed after 2 weeks saying they will ship as they can't find any shipping details! They are not at all sorry for their delay. Very disappointed. Hoping I will get my shipment soon."

Pure Formulas located at, ******* NW 102 Road, Suite 2, Miami, FL *******, has a most unprofessional and inefficient refund policy. I used them for the first time and happy with one product but had to return another because it didn't sit well with me. I was hoping to use them again but when I returned one product, I found there is at least a three-week turnaround for my refund. First they need to receive it even though they are given notification of shipping then they quarantine it for two weeks before they release the funds. I will not be doing business with them again. There are other vitamin companies with much better customer service.

I have been loyal customer with PureFormulas for so many years. My order never been shipped. After a week I contacted customer service once, twice already, but still have not received my purchase. They are very disrespectful to customers and care less for others. Please stay away from their service if you want to avoid all the headache,

Wish I had read the reviews

The website took my order, did not send a confirmation email. The money was taken from my account.

No order confirmation. No further communication from Pureformulas. No response to emails. No sign any order has been shipped. Several weeks passed. Finally they sent me a shipping tracking code.

But this tracking code clearly states nearly that: Item is NOT in transit!

Again they started ignoring my emails.

This is the first time I've had a bad experience from any health and fitness website. Dreadful customer services. Read the reviews before ordering!

Terrible support there online order system declined my debit card which had no problems being used elsewhere the total amount of my failed order was charged to my card anyway. When I called there support number a rude representative stated it would take 4 to 5 days to reverse. This happened to me twice ordering from them. Do yourself a favor shop elsewhere... Terrible online business

No response to notification of non-receipt through their web site. Pure Formulas was then given five days to respond on PayPal. Eight hours after escalating to a PP claim PP reversed the charge. This strongly suggests that Pure Formulas has a history at PP. Definitely do not enter any CC or personal information on their website. Stay away!

This company is terrible! I ordered vitamins for dog from Canada for $60 on April 30/2021. I paid for order plus almost $10 for delivery. Today is June 1! I still didn't get my order! The representative Melany G told me that delivery might take 4 to 8 weeks or more. Really?! To pay for delivery and wait for 2 months or more?! Are you OK?!

They sold me a product with broken seal then told me if it is open we won't take it back and I will have to pay for it. And made me pay for the free gift that came with the order. Rip off... never ever again..

Ordered item, received email shipped continued to check for shipping update but continually states USPS waiting for item. Sent email after a few days no response. Then made phone call and USPS has not updated will resend item. Told them to just cancel order since they never sent in first place after telling them multiple times to do that they have yet to refund my money. This company are full of thieves and is a complete scam.

I have been and will continue to fight this company to get my money refunded. They charged me $25.99 for items advertised with free shipping (yes I have screen shots). They claim calcium citrate and melatonin NEEDED a cooler and ice. Mind you this is not even summer IF they did need one, which they of course don't. Also took my money for three products I have never received. $45.48 + $25.99. DON'T USE THIS COMPANY.

These people are unprofessional. They are the worst company I have dealt with ever. When my order was placed, the customer service person said it was in stock when it was not. Then when I called to ask why I received a partial order, no one knew what happened, but promise to correct the problem immediately and send the missing item as a courtesy. Today I called to inquire about the replacement and was told no one knew anything about the replacement. I told that woman that they have lost not one, but two customers. I have already phoned my friend and told him never call those crooks again. There are too many reputable companies out there. These people are the height of incompetence. They should not be allowed to operate. Their license should be revoked.

I have ordered from Pure Formulas in the past and have been very happy with them and the products. But recently, I ordered 4 products and only received 3 of them. One was on backorder, but that did not show when I ordered my vitamins. After no response with an e-mail to them, I called and got a not-so-happy member of their "Customer Happiness Team". Sorry, but it took a little complaining to him about my missing product, for him to squeak out an apology. I resolved the issue by asking for a refund, thank goodness he could at least do that - I HOPE. Sad how they have dropped the ball on customer service.

My credit card company stopped this transaction because too many people have complained. One problem was Pure Formula would create reorders and debit bank accounts on singular orders. I called them and they said maybe my credit card made a mistake or had the wrong company, said they never had any complaints!

I purchased something that I have been buying for my daughter for 2 years. I paid about $50. When it arrived, it was gummy, mushy, and different than any other company I have purchased vegan iron gummy vitamins from. My daughter cried and begged not to take it on day 2. I called and after explaining my situation, they sent out 2 more jars. We waited and were hopeful. Yet, we found ourselves in the same situation again. We still did not have the right product. I called the company and they wanted me to send back the product and waste my gas and time going to the post office. I have a job. I surely did not need to add a second one. I wish their customer service was far more understanding. I felt like I had to fight tooth and nail. What a waste of my time. I will never order from here again.

I placed an order last week, A day after my order I received a mail from pure Formula indicating that my order has been shipped and its on the way. Today ( 7 days after) I found out they shipped my order today, when I asked them, they said they have no explanation! The supervisor was very rude and unprofessional! I would never buy anything from them again!

This company (Pure Formulas) has not been registered in the Import-One-Stop-Shop (IOSS) as other US suppliers do, so you cannot choose among delivery companies in your country if abroad. Consequently, along with taxes the sum total here might be about $10 above than the usual one after delivery. Thus, they keep their business running disregarding their customers' interests.