QuickBooks

Wow. What a horrible company and app. I am a new corporation. Just needed to pay myself through payroll. First time I ever tried to run payroll they put a hold on my account. Flagged me as potential fraud. Asked for 6 months band statements, my ID, and business license. Sent them the ID and license but tried to explain that since I am anew Corp I do not have six months of statements. They sent me an email stating my company is a high fraud risk, they are cancelling my account and will not ever allow me to subscribe again. Wow. Just wow.

I have tried multiple times to subscribe to online backup and several other features that never actually work. I like QuickBooks the program even though it runs slow and can be quirky, it is better than a lot of other programs out there.

You know, Intuit/Quickbooks has an amazing thing going. I have had Quickbooks for my small business for 10 years now. I love the simplicity of it and how it streamlines everything for me as an owner. They get three stars instead of five because like so many other big corporations they have forgotten they set out to be there for small business and started raising their prices to renew every single year. I use Quickbooks payroll in conjunction with my service. They now charge over five hundred dollars annually to renew your payroll subscription. That is insane and a shame on them. I would encourage anyone wanting to purchase this to look at the cost of the Quickbooks itself, which they also force you to update about every three years. Then the payroll on top of that, it's quite expensive. Shame on you Intuit. You have gotten greedy like so many other corporations.

My QB has had ongoing issues with muti-user not allowing more than one user at a time. This has been an ongoing issue, fixed and then it does it again. But my primary complaint is that QB does not have a Customer Support phone number and if you ask for it thru one of their chats they refuse to give you a phone number! Very poor business policies. I'm considering a change to Peachtree.

I have used QB for our small law firm for several years. The latest version was QB Pro 2011 w/a subscription for enhanced payroll and protect data. We purchased a new bookkeeping computer so I decided to upgrade to QB Pro 2014. No problem w/the download and my saved data and subscriptions from the earlier version transitioned smoothly. A good price here on amazon and your...

Costumer ready to pay but he said can't able to send payment via Paypal or else. Asking me to open an account on quickbooks.com and later he will will return all charges which ever I paid to open an account. I am working freelancer since last 10 years So I can recognized either genuine or not.

I purchased QuickBooks 4 years ago and it came with the payroll module. I have used the payroll module to record my payroll, after calculating the deductions myself. I don't need to pay the extra $'s to calculate CPP, EI and tax for such an easy straight forward payroll. Now it's December and Time to do a quick reconciliation of CPP EI and tax and QuickBooks has locked the payroll module. QuickBooks timing feels like they are holding me hostage..."pay us or redo all your payroll again" What a disgusting way to do business!

Quickbooks is a basic accounting program that has a giant share of the market and thus has continued to increase their prices and decrease their services and value. Don't get sucked in by your accountant, because Quickbooks is a wast of money.

The worst part about this program is if your program or your file has bugs, they make you pay their support staff to fix them. I spent over 5 hours on the phone and was charged $40 to fix a bug in their files. I didn't have a working file for a week and the first time they sent it back it still didn't work. For me to have to pay for support for faulty files created by their program is a result of a faulty program and a larger scam

I was using Quickbooks as stand along program for many years. The online version we were pushed to use is nowhere near as good as the software we had. It lacks many features that can only obtain on the more expensive versions. We regret having to pay a monthly fee for a piece of software that could clearly sit on your machine and not living on the cloud. Intuit is making a fortune with the monthly payment system. We feel cheated and abused with the overwhelming amount of monthly payments that many software companies favour. Before you paid for something you own. Now you pay much, much more for something you never really own. STOP unnecessary monthly subscriptions to software companies!

Last year I was offered to transfer from Pro to Enterprise, they gave me an amount said it was for 3 years, then this year they changed it to 1800. 00 per year. Wanted to go back to Pro, they tell me I won't be able to keep my history. Has not worked since had a problem with taxes not being deducted from one employee, which they said was a data issue, so I am paying 1800 a year for Enterprise and other 500 for payroll and now 500 for one time data. Extortionists

I've been using it now for 20 yrs but have not upgraded since 2009 because prices have tripled and I won't pay the new almost $300 cost and may soon search for an alternative.

Please find yourself another company and save yourself years of head aches! They literal have not way of reaching them. If you want to use the product anyway, then use desktop version.

Service has become slow and rude. Reuse to allow download of ADMIN rest to allow access to data from 2009. "WE HAVE DROPPED SUPPORT TO OLD SOFTWARE>>> YOU MUST UPGRADE". We need the date from the prior software.

I signed up for quickbooks online last week. The salesman said if I sign up both my businesses I'll get 50% discount. He also promised 24/7 live customer support. He was very pleasant and believable!
Once signed up, the confirmation email showed no discount!
I tried to call the customer support, but you get a cold computer voice that does not let you pass through! It says get customer support through your site, and it doesn't matter how many times you tell it, I cannot sign up to my site!
It took me several hours to get to customer service, and don't ask how!
Long story short, I canceled one of the two accounts. Then I tried to set up the one account I have with them. I paid extra for set up, which was waste of time, and still have problems. Then I tried to use the free support! She couldn't solve the problems, put me on hold for 20 minutes and then hung up!
Now I'm on a 24 minutes hold for someone to maybe call me back!
Avoid Quickbooks if you need any level of support!
Their support technical or else is nonexistent!
Horrible service!

Data should be revealed on exactly how many customers are caught up in mistakes made by QuickBooks faulty tax software filing system.

QuickBooks offers 3 levels of filing. The free version, of course, the customer supposedly has no recourse for their software glitches/bugs. Only if you pay for better tier filing would the mistakes lessen, and customers are offered minimal effort by QB to assist in correcting their errors.

Research data would probably reveal that the mistakes made by the software would indicate the customers who use the free version are plagued by software bugs & glitches, while the paying customers experience is far less glitches and fewer blanks/boxes are left unfilled.

When a customer files with Intuit/QuickBooks, the software supposedly rechecks/confirms everything is complete and assures the customer that everything looks great!

After the deadline, the IRS/State informs you that you left pertinent empty blanks when the customer was never prompted to fill or during the review confirmation- which means absolutely nothing. Empty blanks and boxes left unchecked are never prompted by the software to make sure the customer has done their part correct and accidentally skipped a blank or box. The software is supposed to fill in the blanks for you, that's the premise of the utility, it's supposed to calculate everything for you and fill the appropriate boxes, just not if they are using the free version.

I think QuickBooks is essentially "forcing" unsuspecting customers who experience problems with last year's taxes to pay for better tier performance this year, so the customer's new filing season is more glitch free, thus better than last year's audit.

I will not use their faulty bug-riddled software again. This is not the first mistake their software has made on my taxes. I experienced the same scenario a couple years ago with a couple good years in-between.

So, pay or get audited for their mistakes.

The FTC, Federal Trade Commision, recently launched an investigation into their practice for other reasons. Hopefully, the FTC can open their can of worms so honest taxpayers can be righted and Intuit/QuickBooks can be held responsible.

The price tag is on the upper side, but if you need a reliable accounting tool and payrols, this is the way to go.

Easy to use, user friendly, great value for price. Excellent customer service. User for over 20 years.

CHARGES GO UP EACH YEAR, TOO EXPENSIVE TO USE.
THE BOOKEEPING SYSTEM IS VERY GOOD, BUT THEY GOUGE YOU WITH THE PRICING. READ ALL THE FINE PRINT.

Its hard to find technical support of quick book and third party companies sucks

Quickbooks works but there are now lots of free or low cost online alternatives.

Buggy and expensive. Horrible customer service.

Very easy to work with and the help line is terrific. Very accurate record keeping.

Have used it for a more than a decade. Expensive but it does a great job.