• Rebel Circus

Rebel Circus

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Overview

Rebel Circus has a rating of 1.4 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rebel Circus most frequently mention customer service, and tracking number problems. Rebel Circus ranks 3907th among Clothing sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Quality
    3
How would you rate Rebel Circus?
Top Positive Review

“Was super excited to get my shirt”

Keri D.
5/18/16

I've ordered many things online and this was the fastest I've ever received anything. My shirt was perfect! Quality is great and the fit is amazing! It came in just two weeks which I think is amazing. I'm so happy with my purchase from this site. I'm super stoked to order much more, I absolutely love this site!

Top Critical Review

“Terrible customer service”

Rebel G.
12/28/16

Ordered close to $300 in clothing for Christmas gifts from them. All but one we were satisfied with, one dress did not fit. Tried to return it and they refused because its outside the 7 day refund period. Obviously they dont realize gift exchanges dont take place immediately. You would think they would have exceptions for Holiday purchases or at least be willing to work with a customer who spent a good chunk of change on their stuff... will NEVER order from them again.

Reviews (46)

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rebel circus (8) customer service (16)
Thumbnail of user rebelg
1 review
2 helpful votes
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December 28th, 2016

Ordered close to $300 in clothing for Christmas gifts from them. All but one we were satisfied with, one dress did not fit. Tried to return it and they refused because its outside the 7 day refund period. Obviously they dont realize gift exchanges dont take place immediately. You would think they would have exceptions for Holiday purchases or at least be willing to work with a customer who spent a good chunk of change on their stuff... will NEVER order from them again.

Thumbnail of user kristenk11
3 reviews
4 helpful votes
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January 23rd, 2015

They supposedly shipped my package. It was never sent. A month later I still don't have it. This place over charges for shipping and doesn't have any competent customer service. Don't order anything from them.

Thumbnail of user jenniferk91
1 review
1 helpful vote
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April 27th, 2016

I ordered 4 various shirts from Rebel Circus and read all the size guides since sizes are different everywhere. One of the T-shirts I ordered was $37. The shipping for 4 small shirts and a swimsuit was $28, which is ridiculous as is. I have so far received the 4 shirts in 4 different packages from 4 different places. They are all way too small... I ordered a large tank top that looked like it may fit a 6th grader. The quality of the shirts is very poor... very thin, flimsy material... especially for a $40 shirt! I could have a better quality shirt custom made for less than that. I am shipping my returns back today so hopefully they will refund me for all of them... although I'm going to be stuck with the swimsuit whenever it comes because they won't do returns on swimwear---and of course I'm out $28 for the original shipping cost. Would never order from here again

Thumbnail of user jamiep70
1 review
2 helpful votes
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August 17th, 2017

I ordered a shirt from rebel circus and never received it. They refunded my money but then I've had a string of fraudulent charges on my account! I'm 90% sure this was from them because I have not ordered online except from them in a very long time... so please be careful when shopping online... this place is very shady.

Thumbnail of user deannal17
1 review
6 helpful votes
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November 19th, 2016

These thieves do not even merit a 1/2 star rating. I ordered 1 dress, they charged my card then emailed me saying they were out of stock on this item. I asked a few questions about when it would be back in stock and they were very quick on their replies and sent me a link to some similar products.

They were not what I was looking for however so I asked for a refund. I have now sent them about 10 emails, gone on the site and in the messenger thing they used to contact me sent 4 messages through it, and have been ignored. I then went on their facebook page and messaged through their sending them screen shots of the emails and telling about the situation and that all I want is my money back. They told me they would forward it to customer service. I have still heard nothing and they are now ignoring me on their facebook page as well... Still out $135.64 for 1 dress that I won't even be receiving.!

Thumbnail of user julieh145
1 review
2 helpful votes
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March 20th, 2017

I ordered this dress before reading company reviews. Within 30 minutes on a Sunday I tried to cancel my order but they won't let you. I received the dress which was looked white online but was dirty beige in person. My fault that I didn't read return instructions carefully but you have to put them in the mail within 2 days. The company makes it very difficult to return and misrepresents the product.

Thumbnail of user ralucag1
1 review
6 helpful votes
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January 12th, 2016

I ordered a dress... on the 21st of December... got nothing yet. Surely the money for the dress was taken from my bank account. Now, that i have read the complaints here... i tend to lose all hope that i will ever receive anything at all... And i lost the money too. Is this a scam? Because it sure looks like one

Thumbnail of user kimm232
1 review
2 helpful votes
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January 11th, 2017

Don't even bother. Wish I had read these reviews prior to my purchase that took forever and then was too big. Returned the very next day and still no refund weeks after and no response. Check the BBB and you will see there are other complaints!

Thumbnail of user gastront
1 review
3 helpful votes
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September 12th, 2017

Not cool, either. The clothes are just so so, at best. Read their articles on the Web page? They seem to be written by the same snarky amateur, like some rich kid wannabe who's the spawn of an investment banker.

Thumbnail of user johnp189
2 reviews
9 helpful votes
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September 6th, 2015

I ordered some slogan Tees from RebelCircus; I had to fight with them for weeks to get a refund. These guys do not even own the products they advertise. Customer service is crap; The owner is a total jerk. I hope they die soon.

Thumbnail of user kimberlyq2
1 review
1 helpful vote
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January 15th, 2016

I was incredibly excited to find this particular hoodie on Rebelcircus.com and I ordered it right away. I was brimming with excitement when I got the tracking number. And then no package arrived. The postal service determined the package had been delivered at a different address in another postal route. Customer service was a joke. They talked (which I don't believe) to the post office who confirmed the package was delivered to me so there was nothing they could do. What crap! That was a handy way to steal $30 from me. It's a giant scam rolled up in one marketable, polite package.

Thumbnail of user kerid3
1 review
0 helpful votes
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May 18th, 2016

I've ordered many things online and this was the fastest I've ever received anything. My shirt was perfect! Quality is great and the fit is amazing! It came in just two weeks which I think is amazing. I'm so happy with my purchase from this site. I'm super stoked to order much more, I absolutely love this site!

Thumbnail of user notc4
1 review
2 helpful votes
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October 1st, 2016

Horrible experience with an order that i was provided a shipping tracking number for, but all they did was print the label to start the tracking and that was it. Can't get hold of anyone directly right now, so if i can't resolve today i'm going to have to push back through my ccard.

Thumbnail of user sarae43
1 review
1 helpful vote
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June 18th, 2018

In April I bought a dress that arrived after one month. Unfortunately, the day of the delivery I was not at home so the packaging was immediately shipped back to the USA. I have been waiting for 32 days to be refunded, but I haven't received my money back yet.

Thumbnail of user dustinv14
1 review
0 helpful votes
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April 17th, 2019

Most of the items I've ordered came in a timely manor and as pictured. The first time I ordered (2 years ago) from them was a bit of a wait (1 month) and dress was not quite as advertised (revealing "boob window" was not on dress shown.). Since then, orders have been a little more than a week and came as advertised.

Thumbnail of user alyssae6
1 review
3 helpful votes
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January 3rd, 2017

Made a mistake when ordering said my total was 23 bucks then jumped to 43 after hitt submit. Charged my 20$ for shipping ordered lip gloss, bracelet, blankets. Tried to cancel order they don't awnser phone, voice mail is full, and took 3 emails for a replay back 3 days later saying my order all ready shipped. Which is Bull$#*! since it's new years and no one's open. Basically I'm $#*! our of luck.

Thumbnail of user kevino64
1 review
2 helpful votes
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January 6th, 2017

Received item that was torn/ripped and contacted customer service. Was asked to supply pictures and order info. Did that and nothing. Tried 4 more times to resolve and nothing. Do not waste time or money on this place.

Thumbnail of user crizzym
1 review
3 helpful votes
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January 3rd, 2017

Three weeks no package I contacted customer support haha big F****** joke nothin happened still waiting for a response... peace out on 30 bucks i just got layed off too no job seems these guys are racking in the cash tho... However nice $#*! cover they did create a shipping label so it looks like they are gonna ship it... F'in riiiiiite maybe when I grow out a Moses Beard they'll get that done

Thumbnail of user adrianar4
7 reviews
23 helpful votes
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March 10th, 2014

I fell in love with a dress from this website. So I decided to order it. It finally arrived and I was so excited! As soon as I opened the package I was super disappointed because it was NOT the dress I ordered. It was supposed to be a Vixen white dress with black flowers & instead got a black dress with white flowers. I called costumer service & left a voice mail when no one answered AND I emailed them too all with NO response. I'm very disappointed. I will definitely not be ordering from this website again.

Thumbnail of user sunnij
1 review
3 helpful votes
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November 16th, 2016

I ordered what was described as leggings. When I received them, they were actually tights, thin and see through. They were like 30.00. I tried them on but when I seen how thin they actually were, I returned them. They said I wasn't eligible for a refund because they had been worn. They were never worn, only tried on. The material was so cheap, the act of trying them on was enough to wear them out. Then they said if I wanted the tights back, I had to let them know or they would dispose of them. So not only did they keep my money, they kept the tights.

Thumbnail of user geml3
1 review
2 helpful votes
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June 26th, 2015

I saw a bag and fell in love and despite the total price with p and p which wasn't cheap I brought it. Id heard nothing and received nothing 2weeks later so I emailed. The response basically said they'd back ordered it and it was currently out of stock (ever though it let me order it saying it was in stock at the time). They said they'd let me know when it was back in. Heard nothing for a while so emailed again and got a short reply saying still not in stock. Anyway 4 more emails and 6months later to today I still have no bag. Its on its way and a am now awaiting the customs charge slip (I'm in the UK) to find out how much extra I need to pay to get the bag. Worst customer service. Don't shop here. Find the item somewhere else!

Thumbnail of user missym23
1 review
2 helpful votes
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June 7th, 2017

Returned four items, within their 48 hours limit for returns. One item was stained by their packaging. Was told they "never sell merchandise in that condition" while counterdicting themselves one sentence later saying that when they send damaged items "they exchange the item immediately."

They said they would refund me for my three other items, after more than a month after I returned the items. They refund me for one of three items and when I point that out they acknowledge the mistake. Had to file with the BBB in which they stated they gave me my refund and it wasnt until the BBB process was completed that I finally got my refund for the two items.

Not only do they ignore emails for more than a week at a time and you have to be persistent over and over. Even after they say they will refund the wait weeks to get you your money. Clearly they are sloppy if they cannot even refund me the correct amount they said they would.

Thumbnail of user saraht298
1 review
1 helpful vote
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September 19th, 2019

They sent me a DEFECTIVE item (how does one put on a necklace that has no latch?) and now I have to jump through hoops to return it to them, because like their products and service, their packaging is JUNK. Save yourself the headache and take your business anywhere else...

Thumbnail of user helenas29
1 review
0 helpful votes
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March 25th, 2019

The photo didn't look like the item, and they wouldn't let me return the return policy isn't on the mobile site and it was too late by the time I contacted them. No answer if you call them, and voicemail is full.

Thumbnail of user jamiem139
66 reviews
78 helpful votes
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October 29th, 2017

I really love their clothing but I ordered 1 size up from what I normally wear, and it was still too small. This company was made for really thin framed people.

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About the business

RebelCircus.com offers the best pinup, punk rock, alternative, rockabilly and tattoo clothing. Major Brands - Sourpuss, Sullen, lucky 13, Pleaser and more.

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