Hello Cherrita,

Thank you for reaching out to us via Sitejabber.

I understand what it might feel like to get charged for something you believed was cancelled.
Please allow me to explain why you have been charged, after taking a look at your account, it appears we have not received an email in regards to cancellation.

Also, on the checkout page, it's the customer that must agree to billing terms. These terms clearly state that if the customer chooses to cancel their account within the trial period, the trial fee will be the only amount billed. If the account is not canceled after the trial period, the customer will be charged the monthly billing fee.

Please do not worry though, our Customer Care Team has already refunded the last three rebills that have occurred. Please allow 3-5 business days for the funds to be placed back onto your account. If you still have questions or concerns please do not hesitate to contact us.