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    American Red Cross

American Red Cross

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Overview

American Red Cross has a rating of 1.4 stars from 71 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about American Red Cross most frequently mention blood donation problems. American Red Cross ranks 7th among International Development sites.

  • Service
    37
  • Value
    27
  • Shipping
    6
  • Returns
    6
  • Quality
    20
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
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How would you rate American Red Cross?
Top Positive Review

“There is nothing more noble than an organization dedicated...”

Bess Z.
12/6/13

There is nothing more noble than an organization dedicated to helping those in need. I merely wanted to inform everyone that if you do decide to donate to the Red Cross to make sure you use an e-mail address that you don't use often. I didn't realize making a contribution meant subscribing to almost daily e-mails. (8 e-mails within 7 days. Some days I got 2, some days I got none.) Really, Red Cross, really? Luckily, there is an unsubscribe button. Well, that's my experience with the website! Just thought I would share.

Date of experience: 12/6/13
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Top Critical Review

“No help after housefire”

Dee M.
3/5/24

My fiance and I recently lost everything we owned including our beloved pets. We were told to contact red cross for help with housing and everyday essentials. My fiance called they took our info and said they'd call us back. We never heard back from them even after my fiance tried contacting them two more times both times was told they'd call back.

Date of experience: 3/5/24
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Reviews (71)

Rating

Timeframe

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Thumbnail of user deemarie854
Washington
1 review
2 helpful votes
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March 5th, 2024

My fiance and I recently lost everything we owned including our beloved pets. We were told to contact red cross for help with housing and everyday essentials. My fiance called they took our info and said they'd call us back. We never heard back from them even after my fiance tried contacting them two more times both times was told they'd call back.

Service
Value

Date of experience: March 5, 2024

Thumbnail of user ronm1313
Missouri
1 review
0 helpful votes
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April 1st, 2024

I was involved with an on-line chat for over an hour asking questions about becoming an instructor. I never did get the answers I was looking for even after having to restart the chat several times,

Products used:
None

Service

Date of experience: April 1, 2024

Thumbnail of user nytv
Missouri
1 review
2 helpful votes
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February 6th, 2024

I donated blood for the first time in years. My only issue was their loud R&R music with such a loud base because I could not hear them over it. I noticed other donors asking them to repeat instructions, questions or their directions to follow. I get they want to play music but just not so loud. We cannot HEAR you. Plus I hate R&B. I just wanted to get out of there.

Date of experience: February 6, 2024

Thumbnail of user officialvividvisual
Illinois
2 reviews
5 helpful votes
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January 22nd, 2024

The Red Cross is illegally funding and supporting illegal immigrants, some terrorists entering the country. And hiding it from the public. Not willing to tell us why they're doing it and not willing to give interviews. Secretly working behind the scenes with the intent of destroying our constitution but spreading out mass immigration throughout our nation to put ALL Americans at risk of threat here at home. This company is tyrannical and I'm grateful I've never been one to support such scumbags.

Date of experience: January 22, 2024

Thumbnail of user markm6115
Michigan
1 review
2 helpful votes
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February 9th, 2024

Never give them your phone number. I in the past donated every 2 months. One time my hemoglobin was too low and I was denied. It was my last time donating to them. I received constant phone calls on my mobile and home phone about donating. I have asked so many times for them to take me off of their list because I am so tired of being harassed. I just got a blocked call from them but I still have to erase the message that they leave despite my pleas. I will start writing a negative review for every call I get a in different sites. Let's see how quickly they rack up. I will still donate when I hear of non Red Cross donation drives, but never again will I donate to them. You shouldn't either unless you like being harassed

Service
Value
Quality

Date of experience: February 9, 2024

Thumbnail of user stevanp6
New York
1 review
1 helpful vote
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February 1st, 2024

I signed up for, studied and hands on certified for adult and child first aid, cpr and aed than after getting the thumbs up I met requirements by the instructor I left, it wasn't the best class, not terrible. Decent I guess for knowledge if you know nothing coming in. However they only gave me my adult certification despite signing up, for studying and testing in adult and child. Upon emails they are less than helpful and just will send you an automated response a 3rd of the time. I suggest and will be for myself finding a better organization but the bar isn't to high.

Products used:
Certification testing

Service
Value
Quality

Date of experience: February 1, 2024

Thumbnail of user cptnjack57
North Carolina
1 review
2 helpful votes
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February 18th, 2024

So RC has got a map out which shows illegals how to get here. The CEO makes 3 mil a year and I get either a t shirt or a coffee mug. Lol. Pay attention people.

Date of experience: February 18, 2024

Thumbnail of user hollyb742
Louisiana
1 review
3 helpful votes
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October 12th, 2023
Verified purchase

Red Cross never dispatched day of or days after fire. Finally got in touch with them to be told by Terry there was nothing they could do…they claim not to turn anyone away! We lost everything but clothes we were wearing! Thanks for nothing Red Cross!

Service
Quality

Date of experience: October 12, 2023

Thumbnail of user mikem2992
North Carolina
1 review
0 helpful votes
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September 30th, 2021

This was to Presbyterian Church in Newton NC 9/29. As usual my 5:45 appointment turned out to be 6:30. That didn't really bother me, I'm used to a long wait and once they called me up I went through pretty quick. David from Uganda and Darryl from Charlotte were awesome. They were warm caring, informative, knowledgeable so there was no problem. Darryl from Charlotte had to pull off and as soon as my bag filled up another worker was there to finish me up. I didn't catch her name but she was a tiny little girl with a squeaky voice, she was awesome too, Good service out of the three. So my biggest problem is that once I was finished there were no hosts to serve drinks, food etc. If they are going to host a blood drive be there.

Date of experience: September 29, 2021

Thumbnail of user cindyd451
Kansas
1 review
6 helpful votes
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December 7th, 2020

I was 5 minutes late due to downtown traffic. They shut down their computers and wouldn't take my blood. I am O+. Nice one red cross if there is no shortage. Why do you keep calling me. Downtown Wichita kansas. She said the only wait 5 minutes. I pointed to the clock that said 1:35.

Date of experience: December 7, 2020

Thumbnail of user judyg761
Florida
1 review
2 helpful votes
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October 21st, 2022

This is one organization I will never give money to or recommend. I've called 3 times and can't even get a call back and I'm down here where the hurricane hit! They don't care about anyone but themselves and what money they can get people to donate.

Tip for consumers:
Don't waste your time

Service
Value
Quality

Date of experience: October 21, 2022

Thumbnail of user johnp6612
Massachusetts
1 review
2 helpful votes
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June 10th, 2023

The beginning of my experience was good but when the needle went in no blood came out. Another worker had to assist and they put the cap of the needle against the needle with tape. The blood started to flow. After I was done the phlebotomists basically told me to leave, not stay there for the 15 minutes that are recommended. When I got home I kept the wrap on for 6 hrs which was recommended by the worker. When I took it off, blood shot out from my arm. The next day I had a big bruise which lasted 3 weeks. Called the 800# got little help from nurse. Will never go back here.

Service
Quality

Date of experience: June 10, 2023

Thumbnail of user chastitylampkin9
Texas
2 reviews
2 helpful votes
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December 13th, 2023

I have red cross, told representing at red cross that I need since I was affected by a major disaster! Red cross ain't really no damn help! They definitely do not do alot to help a homeless person like myself! Red cross don't care what u could be facing a lot of times! Red cross needs more bad reviews and more complaints against them! This also applies to salvation arm organization as well and stupid 211 number! Christine chastity lampkin.

Date of experience: December 13, 2023

Thumbnail of user bessz
New York
19 reviews
112 helpful votes
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December 6th, 2013

There is nothing more noble than an organization dedicated to helping those in need.

I merely wanted to inform everyone that if you do decide to donate to the Red Cross to make sure you use an e-mail address that you don't use often.

I didn't realize making a contribution meant subscribing to almost daily e-mails. (8 e-mails within 7 days. Some days I got 2, some days I got none.) Really, Red Cross, really?

Luckily, there is an unsubscribe button.

Well, that's my experience with the website! Just thought I would share.

Date of experience: December 6, 2013

Thumbnail of user janem1549
California
1 review
4 helpful votes
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August 4th, 2023

We had everything we owned stolen. Apparently not worthy to receive help of any kind, not even a bag of clothes or a bag of food. Their "help" consisted of giving us a handful of phone numbers to call. These phone numbers were outdated and out of service mostly, or completely inappropriate such as a number to cancer survivor place that has nothing to do with anything. I can't believe I ever donated to this bogus charity that cares nothing about individual families and only goes out to high profile natural disasters where they can smile for the cameras for free advertising.

Service
Quality

Date of experience: August 4, 2023

Thumbnail of user nicoles1484
Virginia
1 review
6 helpful votes
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September 17th, 2021

A few days ago I donated blood. I have a big bruise and it keeps growing enormous since. It is a bit painful. The nurse said it would bruise. But I expected a normal bruise, not one that takes up a quarter of my arm. The straps on my arm do not need to be so tight! The bruising tells me that my blood circulation was getting cut off.

Date of experience: September 17, 2021

Thumbnail of user jaredh306
California
1 review
6 helpful votes
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May 28th, 2022

Working for the Red Cross I thought was going to be exciting but they rejected me. They wanted me to quit. I was so passionately doing the work, but lazy team members, one try to talk $#*! at me like if I had a learning disability, every tiny mistake gotten me in trouble and last minute information that gotten me in trouble. So from now on don't work for them, they want perfectionists and not professional attitudes. I try making friends, but so rude individuals who get so impatient and just treat others like crap. Terrible work environment.

Date of experience: May 28, 2022

Thumbnail of user mem265
California
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

I wish I had looked further into Red Cross before I donated. When I donated, they told me the finger prick would hurt more. Didn't even feel the prick, but the needle draw was 8 minutes of pain. I almost gave up because it was so bad and I started crying. When they put it in, I told them it stung, so they moved it around and it hurt more. Then 8 minutes of pain as I broke out into a sweat, felt extremely nauseous, and my whole body was struck with pins and needles. When it was done, I sat there for about 10 minutes as my entire body was numb. Worst experience ever. While I really like to donate, this first experience is keeping me from doing so. I hope Red Cross tries to get better trained phlebotomists, as the one I got was just a trainee, and left after about 3 minutes for their lunch break.

Service

Date of experience: March 16, 2023

Thumbnail of user timothyc763
Maryland
1 review
11 helpful votes
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July 29th, 2021

My appointment was at 4pm at Columbia mall in MD. I showed up at 4:06 and waited there for 3 minutes for the employee to come to the desk. She informed me that she saw me come in at 4:06 and told me there is only a 5 minute grace period, and that I'd have to drive back home and reschedule my appointment for another day. Are you kidding me? You claim to have a severe blood shortage but will not accept people who show up 6 minutes late? Good luck to your foundation.

Service
Value
Quality

Date of experience: July 29, 2021

Thumbnail of user emmao32
Arizona
1 review
6 helpful votes
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January 5th, 2020

I took a training course with Red Cross in Denver over three weeks ago and I STILL haven't gotten my certificate for it. I need this certificate in order to start my job, and have called their customer service line many times and relayed that info to them. They say there's "nothing they can do" except contact the instructor, who apparently doesn't check their email for three weeks. I drove into Denver and got the phone number of my instructor's direct supervisor, called her, and she told me she had emailed someone who could help. I haven't heard back from her and it's been three days. This is the WORST treatment from an organization that I have ever experienced and so, incredibly unprofessional and disorganized. I have bills to pay! Three weeks without work is UNHEARD of! I have never been more frustrated in my life. I should sue them!

Date of experience: January 5, 2020

Thumbnail of user shaynao10
New Jersey
1 review
2 helpful votes
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November 14th, 2023

The phlebotomist I had while he was very nice was extremely inexperienced. Stuck me SIX times and was painful af. Then asked for help from others and they weren't nice at all. My whole arm is now bruised and let's not even talk about how bruised my finger is from the iron prick. No thank you.

Service
Quality

Date of experience: November 14, 2023

Thumbnail of user gregorys319
Ohio
3 reviews
13 helpful votes
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November 17th, 2021
Verified purchase

I went to donate blood today, 11/17, at the Reynoldsburg Ohio Police Department Red Cross blood drive. My appointment was for 10:00. I arrived 10 minutes early, as did another person. We stood there till 10. At 10:00, the lady in charge came and told us, "sorry, it'll be another 15 or 20 minutes". No explanation. She could have at least told us earlier. They're paid; we're volunteers. They showed no respect for our time. The other fellow and I both left. Also, the male member of the Red Cross team was wearing his mask down on his chin the entire time... no respect for COVID protocols.

Date of experience: November 17, 2021

Thumbnail of user nageswaram
Michigan
1 review
4 helpful votes
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August 30th, 2021

A total of ******* people died in 2010 earthquake. I remember contributing twice to Red Cross that year which collected $500 million in donations. Red Cross claimed it built ******* houses in Haiti. I know that it pays its president very well. When Elizabeth Dole was president in 90s she was paid close to $2.5 million. The much maligned NPR investigate Red Cross 2010 Haiti effort. It found that Red Cross built 6 houses in Haiti. If they walked across the street and told a resident that they be better of hammering something hanging loose, they recorded it as building a house. Red Cross is very secretive. It refused to open its books to Congress. Their administrative costs are 25 percent. When they collect a lot of money, they give money to other charities which take another 25% cut, the end receiver getting 30% of total. I give ~$250 +|- $50 every year to it. Not anymore. I used to give wounded warrior before a similar scam was unearthed.

Date of experience: August 30, 2021

Thumbnail of user cindys1754
California
1 review
0 helpful votes
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September 26th, 2023

I met Alex at the beach... almost dusk my dog ran up to her like she knew her. Alex not even seeing her (my dog) didn't seem surprised was pleased and pet my dog.
I apologize for my dog running up to her which was of no problem to Alex. Alex and I got to meet... next thing I know she is helping me out with my housing situation. I had been given a 3 week one bedroom apartment with Airbnb but it was coming to an end. Alex & I exchanged numbers & friends now. Her always happy with helpful words of advice. Hopeful sentences always.

Date of experience: September 25, 2023

Thumbnail of user jamesarc1399
Illinois
1 review
0 helpful votes
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October 8th, 2023

Volunteers complain that the paid employees treat them like slaves. In my personal experience, I feel that the paid employees do not respect the employees time or other commitments. The Red Cross demands volunteers put the Red Cross absolutely first, and above all else. They claim that's the mission and not the position is most important.p. However, the paid employees certainly hold their position over the employees heads when it suits them. Again in my personal experience the person in charge of volunteers put her own personal feelings ahead of what's best for the Red Cross. She is vindictive and uses her position to intimidate and exclude perspective volunteers.

Many people with a red Cross are eligible for certain positions, but certainly not qualified to hold them. Management is sorely lacking, as is common sense and logic. Decisions are made by the employees which are not always in the best interest of the Red Cross. Consequently many positions are unfilled and volunteers do not last very long. When I started with the Red Cross, they were seven volunteers in my area. Then there was one, me. Now there are none. The person in charge of volunteers uses her position to screen out volunteers whom she dislikes personally.

If you're thinking of volunteering for the Red Cross, I advise you to think twice before you put yourself into a position of disrespect and servility.

The Red Cross does do a lot of good in this country, but I cannot recommend any position with them for volunteers. As I said before, many positions go unfilled due to the whims and personality of the person in charge of volunteers.

Service
Value

Date of experience: October 8, 2023

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