• Replace My Cushions

Replace My Cushions

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Overview

Replace My Cushions has a rating of 4.9 stars from 42 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Replace My Cushions most frequently mention customer service, and long time. Replace My Cushions ranks 38th among Furniture sites.

  • Service
    6
  • Value
    7
  • Shipping
    6
  • Returns
    1
  • Quality
    7
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
3
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How would you rate Replace My Cushions?
Top Positive Review

“Just perfect!”

Thomas C.
6/24/24

Over 50 years ago I bought This End Up furniture for my first apartment. It was sturdy and inexpensive. After I was married my husband and I bought other pieces including a chair and ottoman. We have built a guest room in our attic (mostly for our grandson) and put the chair up there. Unfortunately the cushions and their covers were shot. I checked with This End Up and was stunned at how expensive it would be to replace they cushions and covers. I did some searching and found Replace My Cushions. They were so much more reasonable and offered every fabric type. The quality was outstanding and the chair looks brand new. I would recommend Replace My Cushions to anyone looking to update. They kept me informed the entire time and the cushions showed up earlier than expected. Absolutely pleased!

Top Critical Review

“I recently ordered new chair cushions for my kitchen...”

Joyce B.
10/22/10

I recently ordered new chair cushions for my kitchen set. I called and placed my order with **, with the understanding that I would be getting cushions exactly like my old ones. When I recieved the cushions they were the exact opposite. I paid extra to have the cushions treated with ScotchGuard and that wasn't even done. I e-mailed ** twice and heard nothing back. After a few weeks, I recieved and very nasty phone call from her. She denied ever getting my e-mails and said she had called me 5 times and left voicemails... this was simply not true. I work from my home and would have recieved these calls if so. ** refused to hear me out on why I was upset with the chairs. She went on a rant on the phone for over 5 minutes and I couldnt even get a single word in. Whatever you do stay away from this company, you will be very disappointed not only in their product but also the lack of customer service. **[personal info redacted by admin]

Reviews (42)

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Reviews that mention popular keywords

replacement cushions (8) customer service (6) fabric samples (3)
Thumbnail of user thomasc3777
Pennsylvania
1 review
0 helpful votes
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June 24th, 2024

Over 50 years ago I bought This End Up furniture for my first apartment. It was sturdy and inexpensive. After I was married my husband and I bought other pieces including a chair and ottoman. We have built a guest room in our attic (mostly for our grandson) and put the chair up there. Unfortunately the cushions and their covers were shot. I checked with This End Up and was stunned at how expensive it would be to replace they cushions and covers. I did some searching and found Replace My Cushions. They were so much more reasonable and offered every fabric type. The quality was outstanding and the chair looks brand new. I would recommend Replace My Cushions to anyone looking to update. They kept me informed the entire time and the cushions showed up earlier than expected. Absolutely pleased!

Products used:
sofa cushions

Service
Value
Shipping
Quality
Thumbnail of user karenb3319
Michigan
1 review
1 helpful vote
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February 22nd, 2022

I purchased some cushion replacements and found the fabric began to crumble. I had taken some pictures and sent them in. Wondering what could come of this defective product. After checking with the supplier... all of my cushions were replaced. I was grateful and really appreciated the customer service. Thank you!

Tip for consumers:
Save your receipts and be patient. They are willing to help.

Products used:
Replacement cushions fitting This end Up furniture.

Thumbnail of user deborag3
Virginia
1 review
8 helpful votes
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September 17th, 2015

This company was outstanding in every way: Two day delivery of fabric samples, courteous on phone and email, no payment until product is received, quality product, great prices, perfect fit. The attitudes of their employees makes me want to work there! Kind of makes me want to wear out my cushions faster so that I can order again!

Thumbnail of user claudiao29
New York
1 review
0 helpful votes
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September 2nd, 2019

The cushions we ordered and received exceeded our expectations. They look great and were delivered way before we expected them. Love the vacuum shipping bags. Thanks to the replacemycushions team for staying on top of my order. A pleasure doing business with these folks, keep up the good work

Thumbnail of user carolineb2
Arizona
1 review
2 helpful votes
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February 25th, 2011

I recently used Replacemycushions.com. I am completely 100% satisfied with the professional manner in which Joyce handled my order, the cushions arrived well within the 3-4 week delivery timeframe, the quality of the work is fabulous, AND my bank account was screwed up at the exact time that I should have paid for the order. I emailed Joyce immediately, she responded that same day & agreed to wait for the payment
This company is great. I would use them over & over again.

Thumbnail of user laurencek13
Alabama
2 reviews
1 helpful vote
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September 8th, 2018

Excellent service. Shipment arrived in damaged box with two cushions missing. One phone call and replacements are on the way, no questions asked. Could not ask for better service. Oh and the cushions are very well made also!

Laurence Keeton, Madison AL

Tip for consumers:
Highly recommended company

Service
Value
Returns
Quality
Thumbnail of user francesb23
Virginia
1 review
5 helpful votes
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September 19th, 2013

The business was friendly, helpful, thorough and produced an excellent product. I emailed or phoned at times with questions and always got a quick answer by email or phone. The cushions we ordered came on time and were beautifully made. They even put buttons on the back cushion they sent us, like we had on our old cushions. I would recommend this business to anyone.

Thumbnail of user tc313
Pennsylvania
1 review
0 helpful votes
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April 23rd, 2021

Months ago, I reviewed Replace my Cushions negatively, because they had not sent my cushions, and they had not alerted me as to the reason. But, after I emailed them, they redeemed themselves! Joyce, and another employee spoke with me personally by phone. They explained that my requested material was on back order. They offered to give me a different material for free, and I accepted. So, although I found the initial interaction less than professional, they proved themselves to be a company of real people who care, and they made up for the delay.

Products used:
sofa cushions

Service
Value
Shipping
Quality
Thumbnail of user pattil55
North Carolina
2 reviews
2 helpful votes
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April 27th, 2020

I ordered covers and cushions for two This End Up sofas, along with the bolsters for the arms and two coordinating throw pillows. I am very pleased with the finished product. Great Quality fabric and the workmanship is amazing. Replace My Cushions goes the extra mile to ensure excellent service every step of the way. The cushions arrived when expected and the packaging was even first class. I have had my sofas for over 35 years and I still love them. I am sure these new cushions will last for years to come and in addition to looking great they are very comfortable. Only wish I had ordered additional throw pillows; may have to discard my old ones at some point.

Thumbnail of user edwardt164
New Jersey
1 review
0 helpful votes
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March 27th, 2020

Both Joyce and Mark were a pleasure to work with. They made the ordering process extremely simple and answered all my questions, they were easy to reach and were very responsive to my needs. There is one thing I know for sure, we need more companies like replacemycushions.com to make this world a better place. My order shipped faster than anticipated and they never billed my credit card until the cushions actually shipped. Kudos to replacemycushions.com!

Thumbnail of user andreak120
Maine
1 review
0 helpful votes
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August 8th, 2018

Needed to replace cushions for 2 chairs and 2 couches for crate style furniture that I was not sure of the brand. Mark assisted me with figuring out which cushions would fit and explained to me the ordering process. Cushions arrived exactly when I expected and they were perfect! Good quality, well made in America products. I will definitely recommend to all!

Thumbnail of user carols1844
Illinois
1 review
1 helpful vote
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March 21st, 2021

I just want to write to tell you how pleased we are with our new cushions! We have had our This End Up loveseat for more than 30 years and had the original cushions. We really didn't realize how soft they had gotten until we got the new ones. We were glad to see the extra firm option because the loveseat is actually a pull out twin bed and there is no solid piece of wood underneath the cushions that when you are siting. Now, it is unbelievable how comfortable the loveseat is.

Thank you for such great workmanship and prices.

Tip for consumers:
Call them for specific questions.

Products used:
New cushions

Service
Value
Shipping
Quality
Thumbnail of user connier349
Virginia
1 review
0 helpful votes
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February 4th, 2022

Replace my cushions is the best. The cushions are exactly like the ones we bought 30 years ago. They fit, feel and look great. The price is very reasonable for the product itself, however with the customer service and quick turn around time it makes the cost a true bargain. It is refreshing to deal with a company that cares about its customers and the product they are selling. There are so few left out there. Thanks again!

Tip for consumers:
just make sure you know if your furniture is Cargo or This end up

Products used:
Cargo cushions

Service
Value
Shipping
Quality
Thumbnail of user michellew77
Maryland
1 review
6 helpful votes
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August 26th, 2015

The folks at Replace My cushions are very professional and prompt. They are very courteous on the phone. If you request swatches, you get them within 48 hours! The quality of their workmanship is Exceptional with a quick turnaround. Their prices are great. I will use them again.

Thumbnail of user junel57
Vermont
2 reviews
2 helpful votes
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August 20th, 2018

I recently had the pleasure of working with the team at Replace My Cushions to completely refurbish my cushions for a couch/loveseat/chair that was probably made in the 70's!. It has been a long time since I have had the opportunity to work with a group that is just what their website state: "Our small group of hardworking individuals believes in doing the right thing and producing good work. We came together to create a company whose foundation is built on mutual trust, respect, and enthusiasm for making beautiful cushions." In today's crazy world, it is refreshing to find someone--on line, no less--that continues the old fashion values. The workmanship was impeccable, and the fabric was beautiful... and they stand by their product. So many choices, too. I can't say enough about this group!

Thumbnail of user kathleenc4
Maryland
2 reviews
2 helpful votes
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April 18th, 2012

I order replacemnet cushions & arm rest covers for our This End Up couch. The free samples were so helpful in choosing the correct fabric. My order came within a few weeks and the couch looks great. I just ordered some throw pillows to match & Sally was very helpful.
Kathy C., Montgomery Village, MD

Thumbnail of user donnah31
Michigan
3 reviews
11 helpful votes
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May 9th, 2014

Couldn't be MORE PLEASED with the entire process and products from this company! My new cushions are expertly made and the customer service is flawless! Joyce and Sally answered every question and are a great team. I would not hesitate to use this company again and again! You will not be disappointed! They also carry the newer more mid-century modern looking neutral fabrics at a fraction of the cost which we loved.
Love this all women run company!
Donna H.

Thumbnail of user patriciah42
West Virginia
1 review
9 helpful votes
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December 29th, 2014

We ordered replacement cushions for our This End Up sofa and love seat and were very pleased with the results. It took me a long time to pick out the fabric. I was so nervous to purchase it on line, but they just kept sending me samples. No questions asked. Finally, I did it and was pleasantly surprised when they came before Christmas.
The cushions fit perfectly and the fabric and craftsmanship were excellent. There was only one problem. The extra pillows I'd ordered in the same fabric were so tiny. I hadn't realized that when I ordered a 12 inch pillow it would be 9 inches when it was stuffed, Naturally, I had to tell them about it, when I sent my thanks and compliments and then guess what... a week later we got another box. In it were 2 new pillows in the 24 inch size. No bill. Nothing. Just a a gift. Now that's the way to run a business! We will work with ReplaceMyCushions if we ever need more.

Thumbnail of user annh13
Illinois
1 review
6 helpful votes
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October 14th, 2013

I needed to replace the covers on a Cargo sleeper sofa. My requested samples arrived very quickly as did the covers after I placed my order. They turned out beautifully! This is actually the second time I've used replacemycushions for this sofa and I have been very pleased over the years!

Thumbnail of user shawns2
Ohio
1 review
1 helpful vote
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April 14th, 2011

I ordered replacement cushions for my "this end up" chairs. Joyce was a pleasure to deal with, quick to respond, and very professional. The cushions arrived as scheduled and fit perfectly. The workmanship on the covers was exceptional. The advice given on fabric selection was right on. I was looking for something attractive and durable and thats just what I got! I'm now ordering replacement cushions/covers for my "this end up" couch.

Thumbnail of user wednesdays2
Maryland
1 review
0 helpful votes
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May 19th, 2020

I requested 2 samples and sent promptly both times. I reached out to prior to placing the order. They were were very responsive and helpful. I highly recommend their services. I am very happy with the cushion covers, they are very durable and amazing work.

Thumbnail of user antoinetted35
New Jersey
1 review
1 helpful vote
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October 2nd, 2020

I needed new cushions and went online to see what was available. Called replace my cushions and spoke to a nice gentleman who offered sample fabrics as to what I was looking for. They arrived promptly and were a big help in getting the perfect color I was looking for. It was a little hard to tell from the online picture exactly what color I wanted. I called and ordered 3 sets for a sofa at a very reasonable price to me. They arrived in the time promised and were very nicely done. I am now enjoying them daily on my sofa. I highly recommend this company if you need new cushions. I will shortly order more for my loveseat and chair.

Thumbnail of user donnag115
Maryland
1 review
2 helpful votes
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August 5th, 2017

We bought a cabin 20 years ago that had furniture of an unknown brand. When I decided I wanted to update the cushions, replace my cushions worked with me using photos of my furniture and measurements to determine it was the Pine Factory brand. They helped me determine measurements for seats and backs for dining chairs as well as a sleep sofa and loveseat. I received the cushions this week and am extremely happy. They fit perfectly, are well-made, and look gorgeous. I'm sure they will last as long as we have the cabin.

Thumbnail of user marcm78
Maryland
1 review
6 helpful votes
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January 14th, 2018

I used ReplaceMyCushions to do just that: replace cushions on two sofas and 6 dining room chairs, all from THIS END UP. I also contacted two competitors about doing this. Only ReplaceMyCushions answered all my questions. I received fabric samples, made choices, and they delivered a beautiful product perfectly done. No drama, matched best expectations, beautiful product.

Thumbnail of user antonetteb4
California
1 review
0 helpful votes
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January 11th, 2020

Satisfied with the cushions but can i get a coupon or discount for my next purchase coz it is pricey too

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From the business

Replacement cushions and covers for This End Up Furniture, Cargo Furniture, Woodsend Furniture, Crate Furniture, Pine Factory Furniture, All Aboard Furniture and all crate style and cargo style pine furniture.

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Thumbnail of user joyced9
JOYCE D.

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