Reservation Desk Questions & Answers

Pamela, that sounds like fun! Please feel free to contact us at 833-483-0662 to make a reservation. We would be happy to assist you! --Rachael, Review Manager

Suzanne, please feel free to contact us at 800-434-1659 or support@reservationdesk.com for assistance with your reservation. --Rachael, Review Manager

Hollie, I'd be happy to help, but I would need your email address, itinerary number, and full name to look up your reservation. This is a public Q&A forum, so other people will be able to see this information. --Rachael, Review Manager

Hollie, I'd be happy to help, but I would need your email address, itinerary number, and full name to look up your reservation. This is a public Q&A forum, so other people will be able to see this information. --Rachael, Review Manager

Hollie, we would like to get some more information from you so we can look into this further. Since this is a public forum, could you please email us at support@reservationdesk.com? --Rachael, Review Manager

Hollie, we would like to get some more information from you so we can look into this further. Since this is a public forum, could you please email us at support@reservationdesk.com? --Rachael, Review Manager

Robin, you'll want to contact the hotel directly about tickets. Reservation Desk is an online travel agency and does not have access to special packages offered by the hotel. Take care, Rachael.

You may want to contact the hotel directly to help resolve your issue. We're sorry we couldn't be of more help, but this looks like something the hotel needs to address. If you'd like more help with your reservation, you may also contact our escalations team at support@reservationdesk.com. --Rachael

Thanks for your question, Melissa. I understand you would like a breakdown of the total, including taxes and fees. Unfortunately, we are not able to provide this information. As an independent travel agency, we purchase our inventory from multiple hotel partners and suppliers. This inventory is purchased in bulk at a discounted rate, specifically for resale purposes. When this bulk purchase is made, the taxes and fees have already been added to the reservations by the hotel suppliers and are not itemized when we receive them. Your total price includes all the taxes and fees required to complete your reservation. We do not have this information as it was not provided to us, therefore, we cannot pass the information on to the customer. We do apologize for any inconvenience this may cause. Please let us know if you have any further questions. Feel free to email our escalations team at support@reservationdesk.com. --Rachael

Hi Diane, I'm not sure why you're not receiving offers if you signed up for them. If you want to email me at mhurren@travelpassgroup.com I will make sure you get added to the list.