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    RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 9,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1724
  • Quality
    6175

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 91%
Positive
5,745
Neutral
242
Negative
325
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Instant Feedback

91,927 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Great jacket except...”

Monica E.
10/24/24

Really great jacket. Fits perfect. However, it arrived with three very distinct slashes on the upper back. Definitely wanted this particular jacket. Was the last one in my husband's size. Now I see why. Did not try to return since there were no more in his size. We will spend the extra to order a repair kit from another vendor, fix it and keep it. Disappointing after many successful orders previously.

Date of experience: 10/14/24
See positive reviews
Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Date of experience: 9/23/24
See critical reviews

Reviews (9,168)

Rating

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Other

Reviews that mention popular keywords

customer service (846) shopping experience (176) motorcycle gear (83) return policy (73) business day (60)
Thumbnail of user jeffr1831
Florida
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

Ordered Nelson Riggs saddlebag. Wanted something more affordable for bike that'll see some rough service. Pleasantly surprised at the quality! Very rugged and I've no doubt I'll get years of service out of them. Delivered in a few days.

Quality

Date of experience: October 14, 2024

Thumbnail of user monicae263
Nebraska
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

Really great jacket. Fits perfect.

However, it arrived with three very distinct slashes on the upper back. Definitely wanted this particular jacket. Was the last one in my husband's size. Now I see why. Did not try to return since there were no more in his size. We will spend the extra to order a repair kit from another vendor, fix it and keep it.

Disappointing after many successful orders previously.

Reason I chose this business:

Many successful orders previously.

Reason I chose this product:

Ordered based on specific criteria met

Quality

Date of experience: October 14, 2024

Thumbnail of user estefanym17
California
1 review
0 helpful votes
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November 20th, 2024
Verified purchase

Fast delivery, awesome quality, don't have to take them off to use your phone and are ventilated with carbon fiber on the knuckles, real good material. Got a size small for my husband and he's obsessed

Quality

Date of experience: November 10, 2024

Thumbnail of user sf120
Florida
2 reviews
4 helpful votes
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November 17th, 2024
Verified purchase

As a person without a lot of experience I really appreciated the in depth product/sizing info. My order came promptly and with what I'd ordered in great shape. When I had second thoughts about sizing, their phone rep was able to make great suggestions that have worked out well.

They offered great advice.

Reason I chose this business:

Great product data

Reason I chose this product:

Value and suitability to my environment (hot, muggy)

Service
Quality

Date of experience: November 7, 2024

Thumbnail of user irenez66
Rhode Island
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

Initial ordering was easy; website easy-to-use
Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier.
So be sure to give much time for delivery.

Reason I chose this business:

My son chose items for my grandson.

Reason I chose this product:

They were requested.

Quality

Date of experience: September 17, 2024

Thumbnail of user johnm21019
Florida
1 review
0 helpful votes
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December 14th, 2024
Verified purchase

Not just this experience but literally every single one has been perfect. There's never been an issue and I have quite the purchase history here. Revzilla will always be my go-to for the best parts and prices!

Reason I chose this business:

Initially because it was close to where I used to live in NJ and got things very fast. Then after that I realized I don’t care if I live on the moon I’m still ordering from RevZilla. Also, this site is most user friendly.

Reason I chose this product:

Needed a cover for my bike because no longer have access to a garage.

Quality

Date of experience: December 4, 2024

Thumbnail of user michaeld6572
South Carolina
1 review
0 helpful votes
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September 19th, 2024
Verified purchase
• Updated review

I am a long time Revzilla customer. Aside from small stuff I can get locally at Cycle Gear, they are my "go to" for larger purchases (helmets, tires, etc.). Their prices are highly competitive and their customer service is the absolute best I've experienced. Why go elsewhere when you have found your winner?

Reason I chose this business:

Competitive pricing, fast delivery, and the best customer service out there if you need to return something.

Reason I chose this product:

I'm a long time Michelin user. I wanted a new set of Road 5s but the rear was not in stock. I went the Road 6 as a fall back.

Quality

Date of experience: September 9, 2024

Another Excellent shopping experience with RevZilla (Helmet)
July 7th, 2024
Verified purchase
• Previous review

Bought from Revzilla many times. They are the best to do business with IMHO.

Reason I chose this business:

Long standing customer.

Quality

Date of experience: June 27, 2024

INSTANT delivery
August 28th, 2023
Verified purchase
• Previous review

Yesterday (08/28/2023) I ordered a set of Michelin tires from Revzilla. This afternoon they are sitting in my garage. Are you kidding with this? Did Scottie beam them in? Wow! Folks, if you're not buying your kit from Revzilla, you're screwing the pooch. These guys are the bomb!

Tip for consumers:
Revzilla is simply the best motorcycle Etailer out there. Nobody does it better.

Products used:
Tires

Service
Value
Shipping
Returns
Quality

Date of experience: August 28, 2023

Thumbnail of user seano1078
Texas
1 review
0 helpful votes
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December 10th, 2024
Verified purchase

I understand money is always the bottom line, but when I say RevZilla is one of the good few left out there, I mean it. Of all the parts I ordered, one was defective and had a bolt snap on me. Jed from their customer support only asked me to send a picture of what happened and then approved the return for a refund. No questions asked. A little gesture like that goes a very long way with customers. I want to be able to buy without wondering about "what ifs" and the hassle that could be involved. Thank you, RevZilla and Jed. As long as I need to find parts for my motorcycle, I'll now always check RevZilla first.

Jed was very helpful!

Reason I chose this business:

I was just randomly browsing for competitive pricing for parts I needed.

Reason I chose this product:

RevZilla had the lowest price I could find. In the future, it wouldn't be just for the price. It will be because they will put me, as the customer, first.

Service
Quality

Date of experience: November 30, 2024

Thumbnail of user zach49
Pennsylvania
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

By far the best parts, apparel, and accessories company. Everyone you come in contact with is well versed in motorcycle gear knowledge, they're very friendly and always treat their customers like you're part of the family.

Any time I call RevZilla they’re more than willing to help. I remember one of my first orders with them I was stressed on fitment of parts as the notes on the listing were vague. I called in and felt like I was in conversation with the manufacturer themselves with how well they know their products and just to be sure they also included an alternative set of hardware just to be safe. Shop here!!

Reason I chose this business:

Outstanding customer service. Efficiently get my orders to me. Usually within 48 hours I already have my items.

Reason I chose this product:

Top quality! RevZilla doesn’t carry junk parts.

Service
Quality

Date of experience: September 15, 2024

Thumbnail of user ambers264
Florida
2 reviews
0 helpful votes
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October 3rd, 2024
Verified purchase
• Updated review

I bought two different pair of riding gloves - used the measurement guide in each and triple checked the measurements & how they requested I measure. When the gloves arrived on time or early and were easy to track. Both manufacturers' gloves were much smaller than stated. Honestly- they were both inexpensive gloves, but it was going to cost me $10 each to return them- so I'm keeping the ones that sort of fit & I'll sell the others at a swap meet I guess. It'll be the last time I order gloves this way - I can return for free on Amazon if there's an issue.

Reason I chose this business:

We bought a Mustang seat from RevZilla for our 2023 RG3 & had a very good experience. The Revzilla experience was good, but the gloves not-so much - I thought going through RevZilla would be better than Amazon for what I was looking for (better and easier search). I'd still buy from RevZilla - but will be cautious what items.

Reason I chose this product:

Price and advertised information

Quality

Date of experience: September 23, 2024

Arrived on time- easy shopping experience
May 19th, 2024
Verified purchase
• Previous review

I liked being able to shop by bike model to ensure our new seat would fit. It arrived exactly when hey said it would.

Reason I chose this business:

Had the product in stock.

Reason I chose this product:

Other customer reviews from social media.

Quality

Date of experience: May 9, 2024

Thumbnail of user vivianw355
Canada
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

Shipping was FAST. 5 days from the order being placed and it was at my door. Everything is as described. There were also some coupons and promo codes for other companies that came with my order, which was an awesome bonus! Overall, a great shopping experience

Reason I chose this business:

It was the first search result with a wide selection of products and a reputable brand.

Reason I chose this product:

I needed beginner gear for riding, a helmet, jacket, gloves, boots.

Quality

Date of experience: November 5, 2024

Thumbnail of user williama2705
California
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

I first bought the SS two into one exhaust system for my 2024 heritage classic 114.fit perfect. So then I ordered the hard bags paint match saddlebags kit.perfect match alpine green. Conversion kit for the hard bags easy install.well why stop now.brought from and rear crash bars. Fit exactly with a easy install and beautiful chrome. Can't say enough about customer service. My new bike now has the look I wanted.

Always very knowledgeable

Reason I chose this business:

Color match

Reason I chose this product:

SS great pipes

Service
Quality

Date of experience: September 10, 2024

Thumbnail of user horaceb82
North Carolina
1 review
0 helpful votes
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November 4th, 2024
Verified purchase

Fast excellent, best prices and always have everything I need, super fast shipping with tracking every step of the way.made me feel very confident in buying online, no junk or run around just straight up excellent and fast had the new helmets in 2 days, never buy anywhere else 👍

Reason I chose this business:

Word of mouth riders in my area praise them all the time

Reason I chose this product:

Research and customer ratings, plus ask friends and other riders

Quality

Date of experience: October 25, 2024

Thumbnail of user adamb3248
California
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

Great product. I do feel like they push the RPM on you and if you don't buy it, they ship it as slow as possible to get you to buy it next time. No way should a package take 8 days, ups to usps etc. That being said, I'll have to be pretty desperate to order again unfortunately. There are definitely other sites where it doesn't need a subscription base to get my packages in a timely manner without paying a huge shipping cost.

Reason I chose this business:

Only place I could find.

Reason I chose this product:

I bought them before and needed a second pair.

Quality

Date of experience: November 4, 2024

Thumbnail of user robertf4065
North Carolina
2 reviews
0 helpful votes
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December 10th, 2024
Verified purchase

Bought it knowing it had no hand pockets, but a little buyer remorse now. It's really a jeans jacket, and I find my hands looking for the pockets. Nice riding "shirt", though, with safety Armour, here in Florida where a jacket is usually too much.

Reason I chose this product:

Looked cool, bridge between short sleeves and jacket.

Quality

Date of experience: November 30, 2024

Thumbnail of user javierf126
Massachusetts
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

I've been really happy with the shopping experience at RevZilla. I joined the RPM club and gear arrives in 48 hours. I recently tried 4 different pants until I found one that for correctly and returns were free via FedEx. Pricing is competitive and most gear gets discounted as part of the club membership. I've chatted with customer support a few times and there is actually a person at the other end and they are super helpful. As good an experience as you can get without going into a store.

Very responsive.

Reason I chose this business:

Best pricing with RPM club.

Reason I chose this product:

Best fit for my needs.

Service
Quality

Date of experience: October 7, 2024

Thumbnail of user rancem13
Ohio
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

I ended up sending back my windscreen. I was expecting something different from what I saw on the website. But the Customer Service Reps were excellent with their response time, communication and recommendations. That certainly made my experience more enjoyable!

I ended up sending back my windscreen. I was expecting something different from what I saw on the website. But the Customer Service Reps were excellent with their response time, communication and recommendations. That certainly made my experience more enjoyable!

Reason I chose this business:

Past experience with RevZilla

Reason I chose this product:

Needed for my new motorcycle

Service
Quality

Date of experience: December 9, 2024

Thumbnail of user leoh232
-
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

I've ordered 3-5 times from RevZilla and still haven't had any issues. The shipping does take time but you can't always rush quality. Every OEM part has been identical/durable and every Aftermarket has fit perfectly. There boxes also never show up with even a scratch on them.

Reason I chose this business:

Out of multiple website’s and manufacturers, I still favor ordering from RevZilla. Shipping is longer but I can be guaranteed the parts are correct and will be strong.

Reason I chose this product:

I’m rebuilding a 1996 Suzuki Dr200 and wanted to keep it mostly original.

Quality

Date of experience: September 6, 2024

Thumbnail of user calebm323
Arizona
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

Honestly I'm stoked to have found this place! I recently purchased my first bike and getting gear was a bit overwhelming. The folks at Cycle Gear made my shopping experience painless and were super helpful for a new rider such as myself. That's where I signed up for the RPM account and about the online store RevZilla.
Since then I've purchased many items from detailing/cleaning, to gloves and accessories.
Shipping is always fast and my order is always correct.

Reason I chose this business:

Honestly it was just the best place to shop online but also because of the partnerships on the RPM account!

Reason I chose this product:

Cause I needed them? Lol

Quality

Date of experience: September 17, 2024

Thumbnail of user michaelg6994
South Dakota
1 review
0 helpful votes
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October 21st, 2024
Verified purchase
• Updated review

My order was shipped and received quickly but I is kind of frustrating to order a product that says bar end sliders and only get on piece not two. Turns out the part where it says sold each was in the read more section.

Reason I chose this business:

Had the items I needed.

Reason I chose this product:

Wanted to test out how both sets feel in hand.

Quality

Date of experience: October 11, 2024

Much slower than before.
May 7th, 2024
Verified purchase
• Previous review

It used to be they would ship everything within 2 days at maximum and respond to emails within a day. Now it seems after 5 days I have to email asking why it hasn't shipped, I'll get a tracking number sent and 3 days later they'll respond to the email.

Took far too long to respond to be of any help and didn't even help once they did.

Reason I chose this business:

I used to be quite fond of the selection and quality servicd.

Reason I chose this product:

They were the items I needed.

Service
Quality

Date of experience: April 25, 2024

Thumbnail of user nicholasg1408
California
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

This skid plate will not fit if you have a center stand or any other motor guards. You'll have to trim a lot off to make it work. That being said it's still way cheaper than any of the other models and if you're really bashing your T7 this is the best one you can get. Won't damage like all the aluminum or steel ones.

Reason I chose this business:

Usually quick shipping.

Reason I chose this product:

Non metal skid plates let you do just that, skid. Won’t dent like all the other ones and doesn’t way much.

Quality

Date of experience: November 24, 2024

Thumbnail of user vincer128
Texas
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

Every time I order from Revzilla I get exactly what I ordered, not some imitation product posing as authentic. My order also arrived two days sooner than initially estimated. Very happy and will continue buying my motorcycle stuff here

Reason I chose this business:

Saw videos on YouTube and bad experiences with Amazon

Reason I chose this product:

YouTube videos and reviews

Quality

Date of experience: October 5, 2024

Thumbnail of user philipk528
Illinois
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

I've purchased most of my riding gear from Revzilla, the detailed reviews, sizing guides, and videos help choosing a product, and being on the larger size, when you inevitably need to try again, their super easy return program lets you quickly and easily get the right size.

On the several occasions I needed to exchange an item for a different size, the folks I spoke with were always knowledgeable, helpful and pleasant to work with.

Reason I chose this business:

Extensive product info.

Reason I chose this product:

Review videos posted by Revzilla, detailed info on the products confirmed they met my preferences.

Service
Quality

Date of experience: October 3, 2024

Thumbnail of user davids12847
New York
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

Ordered two brothers exhaust, after installing i noticed it didn't fit. Revzilla.com won't allow returns because it's been installed and two brothers said try loosening the bolts and adjusting, then hasn't responded.

The person that answered my call was nice but due to the return policy wasn't able to help.

Reason I chose this business:

Found on Google search

Service
Quality

Date of experience: October 3, 2024

Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Thumbnail of user andrewn1067
Illinois
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

I've been disappointed with my recent experience with RevZilla. The product sizing was misrepresented, which led to a return. Unlike many other retailers that offer free shipping and returns to maximize customer satisfaction, RevZilla has taken the opposite approach and now charges a shipping fee for returns. I had to pay a $10 fee just to return a t-shirt. This policy makes me reconsider ordering from RevZilla in the future.

Reason I chose this business:

Ordered at RevZilla in the past.

Quality

Date of experience: August 28, 2024

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 4 days

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