• Rorousa

Rorousa

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Overview

Rorousa has a rating of 3.7 stars from 28 reviews, indicating that most customers are generally satisfied with their purchases. Rorousa ranks 50th among Shipping sites.

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How would you rate Rorousa?
Top Positive Review

“Perfect shipping company”

Marius V.
9/5/19

Tom has been very helpful, he answered all my questions patiently and, trust me, there were quite a few. Car arrived safe & sound and ahead of schedule (US to Romania). Good price and no hidden fees (keep in mind that the destination port unloading and processing fees are not covered). Highly recommended.

Top Critical Review

“Minha opinião”

Sarah S.
3/30/20

Last year, I wanted to ship my car but the problem was that none of the single company was helping me as their rates were high and their behavior was very rude. So, when someone referred me Rorouse and when I visited them. I found that, it was the right place that would help me and they helped me.

Reviews (28)

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roro usa llc (8)
Thumbnail of user mariusv8
Belarus
1 review
1 helpful vote
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September 5th, 2019

Tom has been very helpful, he answered all my questions patiently and, trust me, there were quite a few. Car arrived safe & sound and ahead of schedule (US to Romania). Good price and no hidden fees (keep in mind that the destination port unloading and processing fees are not covered). Highly recommended.

Thumbnail of user benoitj2
Belarus
1 review
1 helpful vote
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February 18th, 2020

I did contact 5 different companies for the quote. Three of them didn't even bother to reply. This guys replied within 3 minutes and it was very professional. I shipped my car with them thereafter. Everything went smooth. Car is in Lagos now. Perfect shape. Thank you RORO USA

Thumbnail of user stephanieu81
Philippines
3 reviews
2 helpful votes
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March 23rd, 2020

The organization is truly astounding as far as their administrations, prudent charges and incredibly proficient staff. I will prescribe it to the individuals who are engaged with trading and bringing in autos to and from America.

Thumbnail of user son1
India
1 review
0 helpful votes
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March 31st, 2020

I was overcharged this evening in fees trying to cancel my account. The first person helping was of no help at all. She asked me to send a screenshot and in doing so I got disconnected. I believe her name was Jamenisha. I had to keep explaining what had happened. I started a new chat with Roderick and he was amazing, He had my problem fixed in just minutes. I appreciate the competent care he gave me this evening.

Thumbnail of user michaelh2085
Bulgaria
4 reviews
13 helpful votes
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March 21st, 2020

If you are searching generally advantageous and proficient organization who will assist you with shipping vehicles abroad, at that point rorouse is the best alternative for you. Actually, I utilized their administrations many time and they generally satisfactied me.

Thumbnail of user shwetap7
India
4 reviews
12 helpful votes
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April 12th, 2020

A year ago, I needed to send my vehicle however the issue was that none of the single organization was helping me as their rates were high and their conduct was inconsiderate. Thus, when somebody alluded me Roro USA LLC. and when I visited them. I found that, it was the opportune spot that would support me and they helped me.

Thumbnail of user sarahs1462
Brazil
1 review
0 helpful votes
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March 30th, 2020

Last year, I wanted to ship my car but the problem was that none of the single company was helping me as their rates were high and their behavior was very rude. So, when someone referred me Rorouse and when I visited them. I found that, it was the right place that would help me and they helped me.

Thumbnail of user rasiks
Nepal
5 reviews
16 helpful votes
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March 21st, 2020

I was looking for auctioned vehicles in America, when I used to live there however I was confronting challenges in finding the legtimate organization that will support me. One of my nearby collegue educated me regarding rorouse and I reached them. They helped in tackling my issue with respect to buying of sold vehicle. Much thanks.

Thumbnail of user rkr6
Bangladesh
1 review
0 helpful votes
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March 27th, 2020

I was facing some issues regarding shipping and when I contacted Rorouse they gave a proper response. They provide complete guidance regarding my queries and they helped me in solving my issues regarding shipment.

Thumbnail of user dorgivaldog
Brazil
3 reviews
13 helpful votes
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April 2nd, 2020

I was in search of auctioned cars in America, when I used to live there but I was facing difficulties in finding the legtimate company that will help me. One of my close collegue told me about Roro USA LLC. and I contacted them. They helped in solving my issue regarding purchasing of auctioned car. Thank you very much.

Thumbnail of user adrianp103
Ecuador
1 review
0 helpful votes
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March 29th, 2020

I was in search of auctioned cars in America, when I used to live there but I was facing difficulties in finding the legtimate company that will help me. One of my close collegue told me about rorouse and I contacted them. They helped in solving my issue regarding purchasing of auctioned car. Thank you very much.

Thumbnail of user juani43
Indonesia
3 reviews
30 helpful votes
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April 1st, 2020

I am a huge fan of sports and luxury cars but the problem was that I had to purchase them from USA and had to bring them in my country through proper channel. So, I contacted rorouse and asked for their help. They helped me in shipping my car from USA to my country. I really appreciate them because they helped me in my difficul time.

Thumbnail of user addisona23
Bangladesh
2 reviews
0 helpful votes
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March 24th, 2020

Rorouse is one of the best shipping company and I have heard their name a lot in the shipping industry. I belong to the business community and I used to send some luggage with this company. Their co-coperative staff and perfect service is amazing.

Thumbnail of user saranj
India
1 review
0 helpful votes
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March 23rd, 2020

Rorouse is outstanding amongst other transportation organization and I have heard their name a ton in the delivery business. I have a place with the business network and I used to send some baggage with this organization. Their co-coperative staff and impeccable assistance is stunning.

Thumbnail of user tobiaso4
Germany
1 review
1 helpful vote
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May 18th, 2018

They don´t have any dignity. Even rate themselves 5 stars which is a shame. Worst experience ever. Asked them for a quote as I needed a faster shipment then my original offer. Have been promised a swift response but when I contacted them again after two weeks as I haven´t heard from them at all they told me the ship was leaving already. Still booked with them for the next ship then and asked them in when to bring it where and what documents. Had to ask them multiple times but no feedback. Then a couple of days before shipping I finally get a contact. Turns out that coming that late did cost me another 400$ which I could have avoided when I would have gotten an answer from them in due time. Then I get some rather rude mail from them. And to top it all of when the shipment arrived damaged and I had to raise claims they failed to do so and for the last 4 weeks I´ve been chasing them to get an answer in what they communicated to the owner of the vessel and been promised an answer for a specific date repeatedly but never got one. So in summary: rude, untrustworthy, incompetent and because of the extra costs expensive and I most likely have spend more time for the communication to them than they did on the job I gave them. Never again.

Thumbnail of user odinp2
VE
1 review
0 helpful votes
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April 1st, 2020

I was confronting a few issues in regards to transportation and when I reached Roro USA LLC. they gave legitimate reaction. They give total direction with respect to my queires and they helped me in comprehending my issues in regards to shippment.

Thumbnail of user youp3
Colombia
1 review
0 helpful votes
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April 4th, 2020

I was facing some issues regarding shipping and when I contacted Roro USA LLC. they gave proper response. They provide complete guidance regarding my queires and they helped me in solving my issues regarding shippment.

Thumbnail of user stevenb1073
Michigan
1 review
1 helpful vote
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January 17th, 2020

Working with RORO was an all in all frustrating experience. I contacted them months in advance to start setting up the process and every step along the way they waited till only a few days before necessary papers were due to tell me to fill them out and submit them. These were often very important papers that required long waits at city hall and the export office, and required me to randomly, on several occasions, miss work and almost miss my export date. However, the staff was friendly and accommodating other wise. Until, I sent payment! They claimed that they never recieved my money, and stated that if I did not repay immediately, that I would quickly receive hundreds of dollars in late fees. In the meantime, I was forced to pay a second time with the understanding that my first payment would be refunded. To this day I have not received a cent. I've had to hire an attorney to go after this company and they continue to not respond by mail, email, or answer their phone. I requested a simple bank statement for them to prove to my bank that the money was never received. They claimed it was on the way then cut off communication. I still am out three grand and have received nothing proving their innocence. Basically they are thieves and they are even dodging legal matters. They stole my money and there's nothing stopping them from stealing yours. Do not use RORO USA LLC under any circumstances, and do not recommend them to anyone you know.

Thumbnail of user deepakt13
India
1 review
0 helpful votes
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April 1st, 2020

This company helped me in purchasing auctioned car when no other company was ready to help me on my terms and conditions. Their staff understood my issues and tried their best to solve them.

Thumbnail of user sujitb3
Nepal
1 review
0 helpful votes
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March 23rd, 2020

I have an amazing experience with the company. Their logistics system is working according to the latest standards. Even the staff is very co-operative. I am satisfied with them.

Thumbnail of user gioj2
Colombia
3 reviews
0 helpful votes
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March 29th, 2020

The Rorouse is truly outstanding and notable vehicle shipping organization and I have heard its name ordinarily. As a ton of my companions have a place with import and fare business.

Thumbnail of user rd232
India
1 review
0 helpful votes
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March 24th, 2020

I have an amazing experience with the company,. Their logistics system is working according to their last standards. Even the staff is very cooperative, i am very satisfied with them

Thumbnail of user tuhimk
Bangladesh
1 review
0 helpful votes
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April 5th, 2020

I will recommend Roro USA LLC. to those who are facing issues regarding shippment or container for import and export bussiness. It has best rates and awesome customer service

Thumbnail of user dawat1
Nepal
3 reviews
0 helpful votes
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April 8th, 2020

Personally, my expereince with the Roro USA LLC. was good. They charge me economically and their staff behavior was amazing. I will definatly as them to help me in shipping issues whenever I need.

Thumbnail of user felixg33
Peru
1 review
1 helpful vote
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October 11th, 2018

We wanted to move from California to South America, so we had our car shipped down by RORO USA. First, their customer service seemed quite nice & we received a quote for the process. But from there, things got ever worse:

1) we brought the car to the port to be informed there that we cannot have it shipped with the vessel we booked because US customs will need at least some days. RORO USA didn't seem to know this process

2) On the day of the delivery, RORO USA found a mistake in our documents which have been sent to them two weeks in advance. Additionally, we had not been informed about a certain permit one needs to be allowed into the port in order to deliver a car.

3) Our next attempt to deliver the car failed because the receipt we had been given to by RORO USA was for a different vessel. When they sent us the correct version, the port was already closed.

4) Because of these delays, we had to re-book our flights which was nearly as expansive as the flights themselves.

5) RORO USA did not tell us that we have to leave our car title at the port. Hence, we had to have the document shipped overnight & eventually we didn't get this crucial document back for months. This lead to legal problems in South America since we couldn't cross any borders without a car title.

6) In the middle of all this, the customer service of RORO USA lost all sense of decency & called me "crazy $#*!" and told me "f*ck myself"

6) For several weeks, we were kept in the dark. Nobody sent us updates, we had to ask repeatedly for information concerning our car.

7) When our car finally arrived in South America (97 days after the booking was done) we encountered ever more legal problems we had not been informed of at all by RORO USA. After all, it took us several more weeks & a considerable sum of money to get our car out of the port.

Summary: The entire experience with RORO USA was exhausting, painful, stressful & frustrating. We tried to communicate this to the management but our complaints have been ignored completely. We hope our experience will at least serve others not to make the same mistake.

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