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on 5/24/15You'll have to "Open a Ticket" at their website and ask that question directly to Rosewe. Expect extended delays in their answers even if they say they'll gt back to you in a day. Also expect to pay a premium to send a package back to China. Our post office seems to have only high priced shipping to China (Priority Shipping) and no low cost Parcel Post (unlike China's shipping costs.) Lowest cost for a small to medium package I could get at USPS started at more than $20. So (and they seem to count on this) it often costs almost as much to return a package to China as you'll get back as a refund. Most folks either accept the crap merchandise or some few cents/dollar refund. Hope your experience is better than mine was.