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Here’s what consumers have asked with answers from RoyalMail staff and previous consumers.
You can't get hold of the customer services at Royal Mail, it's as if they couldn't be bothered. There not a very reliable service they don't turn up when they are booked to deliver a parcel (redeliver) which is not good. I have found other companies with a much better service and a better attitude towards customers. Royal Mail is not a good company.
