RoyalMail

Possibly the worst mail service in the UK by a long stretch, these morons lose about 5% of all our mail and cost us thousands per year as a small business. Always late, always putting pricing up but not improving the service. They make it impossible to complain and claim back all this lost mail. I genuinely hope they cease to exist

My package that was delivered to my neighbor's house instead of my house address. I have not received my package and did NOT ask for it to be accepted by anyone. Royal Mail has ignored my inquiry and my package is worth 80 pounds or 100$.

Royal mail tracked 24 hour is taking a week and beyond, this is a developed country with high levels of infrastructure, there is no excuse, you have no medium to complain or get compensated, just have to endure unbelievable missed service levels

Royal Mail are not to be trusted with your parcels or mail.I have had mail and parcels sent to me all tracked and all go missing at the sorting office at Home North Counties mc.I can understand if it was one item that goes missing but this is getting out of hand and yet Royal Mail do not investigate and seem very uninterested.All in all theirs a word for what has been going on with my issues its called theft

Absolutely shocking service. I am waiting for an international delivery which was received by Royal mail on the 05/12 (Tracked 48). The tracking information said (which has not changed since), expected delivery on the 06/12. It's now the 20th! I emailed the customer service contact address requesting a proper update / status as it's an Xmas present. I received a very generic reply explaining they cannot give any updates and I should request the shipper makes an insurance claim on my behalf... Clearly no interest from Royal Mail. An absolute disgrace!

I am utterly disappointed and frustrated with my recent experience with Royal Mail. I had entrusted them with a highly valuable delivery which required guaranteed delivery and a signature from myself. Not only was this protocol disregarded, but the package was stolen from the delivery person.

I had expected the service, especially for such an important delivery, to be seamless and trustworthy. Instead, I found myself dealing with the stress and complications that arose from their negligence. What's even more frustrating is that I have provided proof of the stated delivery requirements and evidence supporting the incident.

Awful experience ordered something more than 3 weeks ago and still not arrived just sat at the sorting centre. Choose to go on strike during busiest times of the year. Get them gone! Ridiculous company. If I could give them no stars I would.

All our sacks of mail were collected and only 1 parcel from in those sacks has been scanned. So when you ask about the others they say we cant tell you as there is no tracking 3 hours later and still no-one can tell me where these sacks were taken to. I assume they know the dates they are striking for more pay.
I wish i could get paid for not doing my job.

Royal Fail must be the largest failing company in the UK, they sell a product called Tracked 48, but do not honour the name, their excuse for not delivering yet after 7 days is "It is an aim, not a guarantee" and when they don't know if the parcel has been lost/delivered wrongly or where it is, the Tracked part you pay for security, means absolutely nothing. Try and find a customer service person who gives a damn? They read robotic scripts and haven't a care or a clue. A total disgrace

My package was not delivered because I was out. They didn't left any card. The item was sent back to National Returns Center instead of the seller. The seller made a claim and they answered after more than 1 month to say that I could get my package back in maximum one month from delivery date. Absurd! Would put 0 stars if possible. Do not use this service!

OMG do not get me started with Royal Mail! I posted a package to my auntie in Holland a few months ago via Royal Mail Priority Airmail and it never reached her. When it came to filing the missing item report with RM, they took absolutely ages to process it and in the end, they didn't even reimburse me my full amount! Stay clear of these guys if you want to post something, or if you do, make sure you get insured delivery because if anything happens to your package along the way, they won't do anything about it. Absolute time wasters!

Royal Mail are as much use as a chocolate fireguard. They keep losing parcels that I order off eBay and Amazon. Their customer service is poor, and they never deliver on time. Why does Lingdale have such a poor service? The post doesn't arrive now until 3-4pm. Lingdale deserves a better service from Royal Mail. They used to be great a long time ago, but are now not fit for purpose!

The driver is saying he has tried 3 times to deliver the parcel to my mums flat and no one was home complete lies. You have to press the buzzer to the flat to enter to building so he has not even tried plus my elderly parents do not go out in the evening not at all happy with the service as it was a present for my dad who's birthday is tommorow. An absolute joke will use a more professional and better company like dhl nest time. Not the Royal mail never again.

Don't know the reason, change in procedures or change of postman, but the last few years I usually receive my main opened or at least tampered with. Magazines delivered in open envelopes obviously already read, worryingly bank statements and hospital letters similarly opened and read. Have reported the problem a few times, most recently today, but I expect nothing will change as previous complaints - have cancelled one of the magazines (which, the other is a music magazine), have reluctantly moved to digital bank statements. Given two of my xmas cards had obviously been tampered with (looking for cheques?), and letters from hospitals, it looks like it will continue to happen regardless of complaints. Happens with 50% of my general post, and most of the magazines (five of the last seven issues). In the old days they had proper complaints procedures, not now. It's not like you have a choice with letters, its royal mail or nothing, but the service has become poor since privatisation. Can not recommend, used to be so reliable, so sad.

All this talk of Cyber-attacks as if its suddenly turned a good business bad. They've been a shambles for months. Posted several items overseas early-December, still haven't got there. All tracked, which is a joke, some apparently haven't even left the Post office let alone the country. Have numerous ebay items showing as undelivered but buyers posting positive feedback and thanking me for the item, which according to Royal Mail haven't even got there yet. I waited 6 days for a Special Delivery (guaranteed by 1PM the next day!) to come around 100 miles. Utterly useless.

I could not get down stairs ( without running) in 16 seconds!... so was unable to receive my parcel. Royal Mail presumes that you are out so must be filling in " sorry we missed you card " before even ringing your door bell! Tried to get it redelivered for the next day but oh no its the year 2016 and that is just too difficult for this company! Was advised to travel on a 16 mile round trip to collect my parcel from my local delivery sorting office! Why the hell would I do that? When they are paid to deliver, that's their job not mine! This is not the first time this problem has occurred, so I try to avoid companies that use Royal mail for deliveries. A friend of mine in another village actually got a "sorry we missed you card" without the postman even knocking on her door! And if you want to waste more of your valuable time... just call your local sorting office and complain... they read off their auto script perfectly and also include their mandatory " sorry"!

Horrendous service. No mail for 6 days. Awaiting bus pass and now having to pay for 4 buses each day and hugely out of pocket. Have run out of money to get to work tomorrow (essential worker). Tried phoning Royal Mail delivery office in Perth to see if I can get someone to pick up our mail - no response. Called complaints line to see when our mail would be delivered. Advised May be Saturday 20 February (last delivery 9th February) - adviser hung up on me. Left an automated review. Hope my phone call was taped for training purposes.

Received some records I had ordered today - through the post... Yes! - today, a Sunday! - and from the Royal Mail no less! And they weren't two months late.! Will wonders never cease?

Am off to pour myself a quick snifter before lying down for a rest so as to recover from the shock.

Credit where it's due. If this kind of service continues the Royal Mail may still be in existence this time next year!

Well over two weeks since I posted a birthday present to my friends' daughter in Latvia it still appears to be stuck in Aberdeen, less than 60 miles from my front door. I say appears because not only do Royal Mail have no idea where it is they don't care. Their advice is to wait 20 working days and put in a claim, as my friends' daughter's birthday is long gone I live in hope albeit slim that it might turn up in time for next years birthday
Royal Mail are a pathetic apology for a company.

I'm waiting my package 2 weeks ago, but they are late and I cannot contact them, because I was waiting for 2 hours on the phone, but they are not responding... They canny give me any information, nobody never know nothing, just to say sorry...
That's the 4th time when I want to use that service but they are ALWAYS late and really hard to contact them.
I not recommend. Please do not use.

Royal mail nothings wrong mail arrived with contents missing cut open that's when it comes if it clearly isn't a bill when it does arrive has sarcastic notes written by royal mail they don't shut gate I have video evidence but apparently it's another courrier in royal mail uniform and despite there head office having video evidence and me sending them pictures haven't told them about it

Expected my 24hr delivery parcel last Friday, but didn't receive it. OK, that's fine. I waited the 3 day weekend and expected it on Tuesday... but didn't receive it. Wednesday? Nope. Thursday? Surely? Nope. But I got a great email telling me it would be delivered on Friday morning between 8 and 12! Fantastic!

So I get up at 7:45, go downstairs and sleep on the sofa, because my postie will post a 'you weren't in!' card if I don't reach my door in a millisecond. Did I receive it on Friday, one week after the supposed delivery date, during a time slot royal mail said it would be delivered? Of course not. Its stuck at my city's mailing office at 2am and is apparently in transit to my local delivery office. Not sure whose city is so huge it takes 10 hours to drive a mile.

Never had anything on time from Royal mail, ever. Still using the covid excuse 2 years on instead of adapting and changing. 70% of the letters I've sent in the past year with 1st class stamps on have gone missing. I avoid using the service as much as I can but some retailers only offer you RM delivery. If its a package delivered by royal mail, you know you will be paying through the roof for even a chance to see your item within the next 6 months. Not sure how they haven't gone bust, but one can only hope and pray they will, and be replaced by a company that is capable of actually managing post and delivering what you paid for.

My package arrived to the U.S. quickly and in perfect condition. During the Christmas rush and this pandemic that speaks highly of Royal Mail.