RunningBoardWarehouse

Running boards arrived with 2 broken end caps. Started with a live chat complaint. Received an email they will not respond to. I emailed them again requesting 2replacement end caps or advise on the return process and again no response. I do no think they are interested in any kind of customer service. I would not recommend anyone do business with this company

Took 1 month to even receive a tracking number. Then when I looked up the tracking it was in the same location for almost a week. I called Running Board Warehouse and they wanted me to call the freight company. NO HELP! I do not recommend purchasing anything from this place. I would like to give negative stars but I had to mark 1 start to leave the comment.

We ordered some running boards from them never received them tried to contact them line always busy FedEx lost them it shows on tracking also finally got them on the phone they refused to refund my money

Ordered approximately $500 part sent by FedEx. Never delivered. Tracking shows it never left their local FedEx. RBW never investigates. I write an email inquiry. No response. Call and speak to a human who "will investigate. No follow up. Call a second time. Ask for a refund. They offer to "request a return order refund" on the parts I never received. "This is the only option I have to offer sir". Incompetent thieves. Will now be going through the credit card company.

I ordered Nerf bars for my truck. Gave them all details pertaining to the truck. The shipment arrived and was left in the driveway! Brought it into the garage and compared the nerf bar off a damaged one from my truck. The mounting holes did not line up, and the metal was very thin. I called them immediately, and received the message that "we are experiencing a very high volume of calls, and wait time exceeds one hour". I waited for the hour, which became 1 1/2 hours, but still no response! Never received a call back! Wrote on their chat line, and included all information. Their response was to call to speak to someone directly! Contacted my credit card company to dispute. Out of curiosity, I called the phone # again, and got the same message. Probably many pissed off customers. The Nerf bars go to the junkyard if they don't pick them up. Think twice about purchasing from these clowns!

I spent $900 with this company for some running boards. After a week I sent an email only to get no response, then started calling only to sit on hold forever. Then when I did get someone on the phone the first person gave me the busy shipping times type of BS, then after another week I started calling again and then come to find out that the running boards were in a warehouse in the next city. The lady at running board warehouse then gave me a link to the company and said I have to get in touch with them to schedule my own delivery. I made several attempts to contact the shipper by phone, forget about that, I held on the phone for 45 minute 2 x's. Then I tried by email and they had an auto generated response that said we have forwarded your request to the warehouse for an update. 24 Hrs. Later no response, I cancelled my order, charged it back on my card, and ordered a new set from another vendor and I will have them in 2 days.

Watch out for these guys. They make promises they don't deliver on.

I bought boards from them in April and have been trying since April 27 to get them to honor their low price guarantee. I found the same boards I bought at a competitor for less money and have followed up with them at least 7 times since then trying to get them to honor their low price guarantee. All I have gotten is the runaround so far.

I would NOT recommend doing business with them!

This company does not hold up to what they say. They are not the fastest shipper but are there fastest at making excuses. They have an excuse for everything. I ordered for my truck like many have but they lie and don't tell you the are not instock. Instead they act like they are and take your money right away. Been over a week and I've received no tracking order and called and told it could be 20 days. Pathetic, excuse of a company with they're shark tactics. Do not use... Refund could be 1 to 10 days but they can take it out right away.

Terrible service. Sent me 3 different delivery dates. Them said they can't deliver at all due to back order. Offered me a different set, called and emailed for 3 days trying to get the set they offered. TREIN then emailed (instead of calling) and says they can't get those either. Wasted a month with this company. Buy any where but here. Waste of time.

They have some problems, but the customer service people do try and resolve the situation. They called back promptly and worked through the problems. They ultimately were missing some hardware which I picked up at the store (something they can fix). They offered to credit but the expense without request.

They have some things to fix, but they're trying hard. I take back my 1 star and improve to 4.

I sleeted the correct year and model - what i got was a set of running boards for 2015-2017, i have a 2022 Ram Horn, completely incompatible.

Terrible situation, am going to cancel the transaction and figure out what to do...

First off they don't own a warehouse, they buy from other actual vendors. They aren't up to date on what their vendors carry so they often sell things that aren't in stock. This wouldn't be all bad but their customer service sucks and I mean sucks. They won't update you on your order, will ask you to wait a few days for a simple thing like is an item in stock or has shipped. They will waste your time day after day with follow-up emails and calls. The company needs to go out of business or be sued for shady business practices. No clue how they can process credit cards, they must have an incredibly high chargeback rate because, well simply put they suck at what they do. Stay away, pay more at some other site for the simple fact that you'll probably end up with better customer service. Thanks, Running Board Warehouse for wasting two weeks of my time.

Two years ago, I purchased these step bars, in January of 2019, their accounting department had this record in their system. I also have a record of the purchase from by VISA Card. The rubber is turning into a liquefied tar like substance, later hardening and then pealing off, the tar like state gets all over one's cloths & carpet. The step bars were suppose to have a 5 year warranty, I didn't ask for new bars, only rubber step pads & I would replace them myself. Do NOT purchase anything from this vendor, from my experience they will NEVER stand behind their products. (purchased from Running Board Warehouse) *******@yahoo.com

If i could leave a negative review i would. Never have i ever been so dissapointed in a company as running board warehouse. Cant deliver an iten cant stop a shipping date that is a month and a half after it was ordered. Liars thieves and just nothing good to say about this company

Looked at the website and found the nuff bars I wanted, called a customer service representative and took less then 5 minutes to fill the order. Took 5 days to ship and on the Vehicle less than a 30 mins. Very pleased with the product and service from the site.

The running boards I ordered stated they would fit a 2017 Dodge Ram 1500 Quad Cab and were clearly too short. They refused to replace it with the correct pair due to it being past the 30 day return window despite stating if I waited beyond 30 days, I may be charged a restocking fee to return it, instead they flat out refused to fix their mistake.

So ordering was easy, item shipped quickly, instructions are not the best, but I was able to understand how to install since I had already watched a video on installation. I got one of the front brackets on and went to install one of the rear brackets only to find out I was missing the hardware for both rear brackets. All the packages had a QC inspection sticker on them. I guess who ever counts was either drunk, or just don't care about the job they are doing. This is why American manufacturing has gone downhill over the years. Now I have to wait another week before I even get the hardware needed. P.S. I dont' know how they have a 4.8 on google reviews since I wasn't able to even find out how to post a google review. HMMMM

Orders running boards. Couldn't tell you about the product, just that I ordered them 3 weeks ago and never received them. FedEx lost the package and this company only ships through FedEx. I requested a refund and they told me it would take 3 days to make a claim for the lost package. Well it's been 3 days and now they're telling me it could be 2 more weeks (8+ business days) until I receive a refund. I was told today I would receive a call back about the package but alas nobody called. Extremely frustrated with the customer service for this company and I wish I had just went to a dealership and paid the extra cost to receive a product in a timely manner. I wouldn't recommend dealing with this company.

During the pandemic my wife ordered running board for my truck. They sent the wrong ones and when I emailed them they kept telling me there were right. So I installed them, once i took pictures and showed then they don't fit, they said I cant return them because they were installed. So now Im out $700 because of this POS company. They are horrible.
I wrote a post on their facebook page and it was erased and comments were tuned off so nobody can comment now.
SO PLEASE DONT SPEND YOUR MONEY WITH THEM!
ALSO LOOK THROUGH ALL THE REVIEWS IM NOT THE ONLY PERSON THEY HAVE SCREWED OVER BIG TIME.

Ordering process was simple and easy. Product is good quality except for the dent in the running board. We notified Customer service ASAP and heard back 8 days later when they requested a photo. We sent the photo and waited 3 weeks without any response. After following up again they offered us $75 credit on $485 purchase to keep the damaged running board. We are a professional painting company and did not want damaged equipment on our brand new truck and asked them to ship a new running board. They offered $85 instead. When we said "No thank you" a second time and requested that they allow us to return the product, they said the return could not be authorized because the parts had been installed. What a disappointing experience. The damage obviously occurred prior to the items being sent as the shipping carton was in perfect condition. So frustrating and not indicative of a company that honors their brand, but rather the bottom line. Well the bottom line is that your should look elsewhere for your equipment because if it doesn't arrive in perfect condition, you are probably out of luck.

It seems like if you want to throw your money away buy from running board warehouse. They send you parts you cannot use. Where is their customer service. Very disappointed in their company.

Purchased running boards for our new pickup, sight was easy to navigate, and purchase was simple. 7 days later I haven't received an email about shipping or anything g so I get on the chat and ask. The girl is nice enough and tells me that she has created a tracking ticket and that some one would get with me.

2 days later and nothing, so I email the same customer service and get no response so I talk to another and tell her I need an answer today on when my package will ship. The next day I finally get an email from the tracking person who needs 24 "Business hours" to find out what's going on. This is on a Friday mind you, so on Tuesday "4 more days later" we finally get a response saying the warehouse is backed up and they don't know when they would be able to get our steps to us! So 2 WEEKS just to find out that we would not be able to get our steps! So we ask for a refund, now they took our money from our account that day but guess what, it's gonna take 7 to 10 business days to get it back! I highly recommend not using running board warehouse or any of there subsidiaries

Ordered running boards that were suppose to come with everything to install them. Received just the boards. After 2 months of going back and forth with them on the phone and chat room on their website, they tell tell me a lie saying it doesn't come with the installation kit and im stuck with a set of running boards and searching for parts. Their website says it comes with everything. STAY AWAY FROM THIS COMPANY!