Hi Ciprian,

Thanks for reaching out and no worries about being concerned. I can assure you SeatGeek is a safe place to buy tickets. Every seller on our site is fully vetted and has a 100% or greater money-back guarantee in the rare case problems occur. You can read more here: https://seatgeek.com/buyer-guarantee. Luckily ticket issues seldom happen!

We really just want you to score seats to events where you'll have the time of your life. That's why we're here from 6am-8pm PT, 9am-11pm ET every day to help you with any questions or concerns.

Hopefully that puts your mind at ease!

Warmly,
SeatGeek CX Team

Do not buy into the 100% money back guarantee. In my case, the ticket I purchased didn't have a barcode so it was worthless. I was chatting with them while I was stuck outside the game and they couldn't fix it. Even had to try to get the box office staff to help but they couldn't. So I requested refund from their virtually non existent customer service and can get nowhere. I think they just want you to give up and go away.

Ted Nelson, Customer: But why do they put a guarantee on the box?
Tommy: Because they know all they sold ya was a guaranteed piece of sh*t. That's all it is, isn't it? Hey, if you want mne to take a dump in a bOX and mark it guaranteed, I will.