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Ordered women orthapedic sandals in March and have not received! Already paid for!

asked by Frances L. on 6/9/22

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I bought a pair of boots that didn't work out. So I called and exchanged them for a different style. Person said I would receive return label to send original pair back. Didn't receive. Called 2 more times. Still no label. Each person says the same thing. Sounds really scripted. Has anyone successfully gotten a return label? Should I just pay shipping and send the item, hope they get it and pray for the refund? I'm pretty sure the shoes were knockoffs or factory seconds. They had differences from what was shown in the picture.
I bought a pair of boots that didn't work out. So I called and exchanged them for a different style. Person said I would receive return label to send original pair back. Didn't receive. Called 2 more times. Still no label. Each person says the same thing. Sounds really scripted. Has anyone successfully gotten a return label? Should I just pay shipping and send the item, hope they get it and pray for the refund? I'm pretty sure the shoes were knockoffs or factory seconds. They had differences from what was shown in the picture.
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