KIBO

This is my second time ordering through them. An easy to use site, and I will, most likely, shop there again. Shipping was fast and all items were exactly as I expected. I got everything I ordered within the week. Many thanks!

I posted an order there because manufacturer site used them as official retail and ended up re-ordering elsewhere after over 2 weeks.
Short story is that over two weeks after my order was submitted (and over a week after it was charged) it had status 'shipping soon' at the website.
I contacted support and shipper via the website 3 times and only once got a non-informative reply like 'let me see and get back to you' without any follow-up.
The ironic part is that the item arrived when I no longer needed it, so I have to return at my own cost and, I guess, proceed with the transaction dispute.

Very dissatisfied with order fulfilling by Kibo.

I made an online purchase from Thule, which uses Kibo to process orders. 2 of 5 items ordered online were never delivered. Contacted Kibo customer support; they never responded and even closed the support ticket after a few days, with no resolution. Neither a refund nor the parts arriving! It has now been a month since the order, with no resolution in sight.

Re Thule order #*******:
I received only 3 out of 5 items ordered. The following 2 items are missing:
Axle Mounted Hitch Cup - Main Body (Part #: *******)
Cycling Flag - Thule Logo (Part #: *******)

“Excellent shopping experience! Here at work there's not a lot of time to browse, so the easy on-line ordering is greatly appreciated! Click onto your site, click the items we need, click onto our stored info, and the order's placed! All in under a minute!”

I ordered a product and it has been declined twice for unknown reason. Good thing on my third try of purchasing the product it went through. It is stated the order status that it will be shipping soon. I called the customer service to verify when exactly are they going to ship the product and I was informed that it will take 3-4 business days. On top of that they don't give a definite answer on how long will it takes for the product to arrive. My frustration comes with them charging me a shipping fee of roughly 5 dollars and comparing that to other sites like Amazon will guarantee my a two day shipping for the same amount of shipping fee. This is the last time I'm going to purchase any products from them. Their customer service support isn't much help at all.

I was purchasing these items as a Christmas gift for my husband. The site was well laid out and easy to navigate. I appreciated the notification through email when the items shipped. Overall, I'd say I'm very satisfied with my experience. Thanks.

I have used Shopatron 2 or 3 times the past year for soccer gear for my son, each time everything has went extremely well. The equipment arrives on time, as ordered, no damage, billed correctly, tracking info provided, etc. Highly recommended...

Shopatron and Mel Bay are winners

Ordered music books that were shipped the same day and in my hands within 4 days from across the country. Shipping was not marked up as some sites do either.

Easy to find what I was looking for and no problems to report of any kind.

Purchased items through a partner site of Shopatron and received them less than 24 hours later. I don't even know how that was possible, but it was amazing! A great experience--would and will recommend highly.

I have ordered many items from shopatron. It is always fast, accurate and economical. Orders arrive quick and correct. Everything I have ever ordered has been perfect. Browsing, shopping, and checkout is simple and easy to navigate. Plus they might even throw a few extra stickers in there too! Thanks Shopatron/Independent Truck Co.

I have purchased items several times (from JL Audio) through the Shopatron site and I am always extremely satisfied with the site, the service, the dealer network and the products supplied. The transaction is smooth and communication is great, keeping you up to speed every step of the way with your order. This is how internet shopping should be - simple, fast, efficient AND showing care for the customer! I'd definitely recommend using these guys!

"Quick delivery. Good service! Thanks!" Ordered a replacement part from Boon (via Shopatron) and everything went so smoothly. The ordering process was simple and I got my part very fast! When you have kids that want their toys fixed fast it's good to know there is a company that doesn't mess around! Thanks again Boon and Shopatron!

I ordered a disposal (insinkerator) 7 days ago. I was told it would arrive within 5 to 7 days. It has not even shipped. I have written five times and never received a reply. I have tried calling and been on hold for 20 minutes three times. Nobody ever picks up. It's impossible to do business with this company and the service sucks.

Probably the wort online purchase to date. Painful, no notification, no idea if the order went through. No confirmation email, no text, card still has not been charged but I did the site's order confirmation. Tried logging back in got locked out. Got temporary password, didn't work. MAJOR PITA

Ordered through dolphinswimwear.com. Could not talk to an actual human about shipping. I ordered a suit that was shipped from an hour and half away from my home and it took six days to arrive. I received an email saying it shipped Tuesday and in fact it didn't ship until Thursday evening. I wanted to return the item and got the run around on that also. Terrible, terrible experience and zero customer service.

Fast respond, clear information on webpage, using reliable shipper yet with reasonable price for international customers!

Goods just come to doorstep sound and safe! Perfect experience with shopatron.com/!

The part I ordered from MSD ignition arrived the next day without having to pay for priority shipping. The site was very easy to navigate, quick and responsive. I was very pleased with my experience and would definitely recommend them to others.

I returned an item. Never got a refund. I changed my visa card cause my tap stopped working. I explained this to them and they said it was refunded to old card. And won't change it. They don't listen. Don't order anything from this place. It's a headache!

Kibo declined my order twice for no reason at all. After I used a different email, it was approved, and I still waiting for over a week for my refund, since the order arrived late I had to returned, because it was for Bday present.
I use UPS for a prompted delivery back to them and they still haven't given my refund yet.
Terrible company. Upset customer. Will never use them again.

Sorry to leave this terrible review, but I had no idea I was dealing with a middle man company! This is one extra entity to deal with and one more way that things can (and in my case. Has) gone wrong. My order for an expensive desk accessory was placed on 11/19/2014 09:26:54 EST.

As far as the shopatron site is concerned my item is shipped. As far the usps service is concerned they have been electronically contacted by no item has been shipped or received. WHO IS RESPONSIBLE here?

I have paid and been charged for my item which was due to arrive in 2 days yet it is 5 days later and I dont even have a clue where my item is.

This is not ideal and I'd avoid this service if you can.

Customer service is a joke. You email and they do not reply. You call and you spend hours waiting on the line, only to be connected with an agent who does not know how to resolve your issue. Then you repeat the process over, and over, and over again.

Perpetual loop on tracking site with no information - retailer simply says speak to Kibo - they have no customer support and items all more than double the delivery time late.

I posted an order there because manufacturer site used them as official retail.
It has already passed a week after my order was submitted, and now it is not shipped yet.