why is the support team so slow to answer our questions?

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why is the support team so slow to answer our questions?

asked by Francia C. on 2/24/18

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Lana S. [SkaDate Rep] · Answer 1 · 2018-12-23T11:29Z

Lana S. [SkaDate Rep]

on 12/23/18

Hello Francia, regular ticket support has a 24 hour guaranteed response time, Monday through Friday. We have checked the system and it appears the last ticket from your account was received 159 days ago. Please check if you are using your registered account to send us communication. You can also write directly to support@skadate.com and info@skadate.com if there is a problem with us receiving your mail and we will assign your account a new email to avoid delays in communication.

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