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    Sogown

Sogown

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Overview

Sogown has a rating of 1.0 stars from 53 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sogown most frequently mention daughters wedding, return policy, and customer service problems. Sogown ranks 2145th among Business sites.

  • Service
    16
  • Value
    17
  • Shipping
    16
  • Returns
    17
  • Quality
    17
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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18
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How would you rate Sogown?
Top Critical Review

“Ripped off… fraud!”

Marlene T.
4/22/24

I need my money from this scammer! A dress that I ordered was not even fit for Halloween! Dress was a piece of $#*!! I am ticked off with the scam. They send an address in queens and not China. I then returned the piece ofc$#*!, the next day to the address in queens. Now they are writing that this was to be sent to China! Only want to pay me half of my money back!

Date of experience: 4/22/24
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Reviews (53)

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Reviews that mention popular keywords

daughters wedding (3)
Thumbnail of user marlenet189
New York
1 review
1 helpful vote
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April 22nd, 2024
Verified purchase

I need my money from this scammer! A dress that I ordered was not even fit for Halloween! Dress was a piece of $#*!! I am ticked off with the scam. They send an address in queens and not China. I then returned the piece ofc$#*!, the next day to the address in queens. Now they are writing that this was to be sent to China! Only want to pay me half of my money back!

Tip for consumers:
They need to be reported to the us government…

Products used:
Ball gown… piece ox $#*!!!!

Date of experience: April 22, 2024

Thumbnail of user cindyd511
Wisconsin
1 review
7 helpful votes
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April 17th, 2021

I unfortunately ordered a gown from this company and right after read all of the horrible reviews, so attempted to cancel within hours after placing order. They told me they would only refund 80 percent, even though there was no way the order could have even begun to have been processed. It's been over 2 months and I'm still waiting. I've emailed them repeatedly, and nothing! Do nor order from these foreign scam companies.? I've learned my lesson. Rip off!

Date of experience: April 17, 2021

Thumbnail of user debbieg479
Oregon
1 review
5 helpful votes
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August 29th, 2021

Everything that happened in prior reviews happened to me. I'm out $400. They offered to refund me 8%. What a joke. Dresses at least 2 sizes too small and it seems they were made out of car seat fabric complete with metal stays. DO NOT purchase from this company.

Date of experience: August 29, 2021

Thumbnail of user dianap190
California
1 review
4 helpful votes
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September 27th, 2019

I paid a lot of money for what looked like a beautiful dress, but alas it was the ole bait and switch. I'd already had a bad experience on another site and now this. I wish I would have seen these reviews before I ordered. The run around I've been getting isn't worth the return, even though it would have been over $150, that I am owed. I will NEVER order from another one of these obvious Chinese sites again. Only reliable sources for me from now on! Buyer beware! You will NOT be happy! Even the customer service leading up to delivery was terrible. They never even confirmed my order until I asked.

Date of experience: September 27, 2019

Thumbnail of user kelim7
Texas
2 reviews
4 helpful votes
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September 18th, 2019

Buyer Beware... once you pay this company your money it is gone, no matter what the product you receive looks like.
I purchase an outfit for $150 and the color that was represented on the internet looked nothing like what I received. I asked for a refund and I was told that due to the fact that their product was made in China ( and was personally made to order?) it would just be too costly for me to ship back and they refused to give me their mailing address so I could check the cost with my local post office. They just kept responding to my email saying it would cost me too much until they finally stopped responding. At this point I would rather lose the money and get the word out that this company is not worth ordering from...
Especially if you're an American.

Date of experience: September 18, 2019

Thumbnail of user missyj109
Michigan
1 review
7 helpful votes
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August 8th, 2021

I followed protocol for the return and they fought with me back and forth. Said they would refund me some of my money and I NEVER received it. That was over 2 years ago. Very poor customer service. I will NEVER order from here again and have been warning my friends to never use this site.\

Date of experience: August 8, 2021

Thumbnail of user cynthiaa615
New Hampshire
1 review
5 helpful votes
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November 20th, 2020

Company refuses to provide a return address for mother of the bride outfit that does not fit. I have asked on several occasions and "Sharon" refuses. She is currently offering a pitiful % refund to me for an outfit that I don't want. I would be happy to pay for return shipping, but she says factory will just destroy it. Not my problem.

Date of experience: November 20, 2020

Thumbnail of user elainek148
Oklahoma
1 review
4 helpful votes
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November 27th, 2020

This company is a sham! Their refund/ exchange policy is a farce and a lie! They request photos of proof if you have to return or exchange; they want you to have it altered at your expense; your only contact with them is through email; they give all kinds of excuses from "getting lost in the mail" to being "too expensive" to return. I am still waiting on a response from "Sharon" on how to return a dress. My first email to her was August 26,2020 and it is now November 27,2020 and I'm still waiting to resolve my return order. Again, DO Not order from this company!

Elaine K.

Date of experience: November 27, 2020

Thumbnail of user sandim139
Wisconsin
1 review
2 helpful votes
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January 2nd, 2023

The overall quality of their product is there however the shape of the dress is not what you would expect. I ordered a size up to anticipate the sizing and it still wouldn't zip. The website has no phone number so you can only communicate by email. I've been trying to work with them on returning my dress for over a week now and no response. I don't anticipate getting my money back and being able to return the dress. Do not order from this company.

Tip for consumers:
Sizing is not as indicated and there are no refunds

Service
Value
Shipping
Returns
Quality

Date of experience: January 2, 2023

Thumbnail of user ronab15
New Jersey
1 review
4 helpful votes
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April 9th, 2021

I just received the dress I ordered for my sons wedding. The dress appears to be correct style and color. Unfortunately the sizing is incorrect. Based on their measurements for US 14, it is incorrect. The dress does not measure to their size chart. So far they have asked to see pictures of the dress. I'm not sure how they can detect the measurements from a picture. I am now sorry that I did not see the reviews as I am now afraid this will not work out and I'll be out the $$ I paid.

Date of experience: April 9, 2021

Thumbnail of user sramos164
Arizona
1 review
0 helpful votes
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September 27th, 2023

My dress quality is very poor and as all the other reviews say, you can't return, they tell you they are overseas and that is why you can't return. My daughters wedding is 8 days away and still no dress to wear and no money back. Stay away

Products used:
Still waiting for a resolution 3 months later

Service
Value
Shipping
Returns
Quality

Date of experience: September 27, 2023

Thumbnail of user denisea156
California
1 review
3 helpful votes
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October 2nd, 2019

Do not purchase anything from this company. Their product is not as described in their website. Sharon does not respond to emails and tells me returns go to China and are too expensive. That is what we have DHL for. This company needs to be shut down immediately.

Date of experience: October 2, 2019

Thumbnail of user triciaw55
Pennsylvania
1 review
14 helpful votes
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May 19th, 2020

This company does not go by their refund policy. I reached out to them due to the dress not fitting. I have gone rounds and rounds with Sharon and they are making excuses of why they can't take the return that it could get lost and everything else. I had to email pictures of the dress not fitting my mother. A wedding is stressful enough I shouldn't have to fight to get my money back because it doesn't fit her. I have all the emails to prove it. This site is a scam and just takes your money.

Date of experience: May 19, 2020

Thumbnail of user clairek49
New Jersey
1 review
6 helpful votes
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June 12th, 2019

This company has given me such a run around I ordered a dress for my son's wedding it fit poorly and I hated it. I wanted to return it as stated in their policy. I have had no less than 30 emails with them and they want me to keep the dress and give me $35 for a 166 $ dress.

Date of experience: June 12, 2019

Thumbnail of user angelar988
Maine
1 review
7 helpful votes
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February 16th, 2021

They have a refund return policy but do not refund! I have been trying to return a dress for a month delayed with emails back for pictures, for me to have it altered they are not a legit company and I will never see my money back it unfortunate they are allowed to advertise on social media and to mislead that they take returns and refunds. Horrible company would never recommend to anyone, so much for saying you accept returns!

Tip for consumers:
Don’t use them they are not a legitimate company

Products used:
They do not honor their refund return policy

Service
Value
Shipping
Returns
Quality

Date of experience: February 16, 2021

Thumbnail of user chrisb2195
New Jersey
1 review
4 helpful votes
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April 29th, 2021

I purchased a dress that 1) did not fit based on their measurements. 2) the tulle that is on the top shows a medium skin tone (blended well in the picture), what I got was white tulle. The color of the dress is grape - so the tulle should be flesh tone, not white. You have to be as white as a ghost for it to sort of look good. They REFUSE to accept a return. Stay far, far away from these people. The first picture is what it should look like. The second shows how light it actually is. There's no way I can expose my skin to the sun - it will look like a white tank top under the dress. It's aweful!

Tip for consumers:
Don't buy from them if there's anything wrong with it, you'll never get your money back.

Products used:
I did not use the dress.

Service
Value
Shipping
Returns
Quality

Date of experience: April 29, 2021

Thumbnail of user nancyg2097
Illinois
1 review
3 helpful votes
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March 21st, 2022

The gown took 2 months to arrive, looked nothing like the picture and did not fit. I was told that I should have it altered which is not possible. I just wanted to return the dress but was told that it would cost more to return as it was made in China and that they would give me a 10% refund. The website states that they will give a refund but all I seem to be able to get is 20%. This is not a reputable company and you should stay away from ordering!

Tip for consumers:
do not use Sogowns!

Products used:
none

Service
Value
Shipping
Returns
Quality

Date of experience: March 21, 2022

Thumbnail of user christinem1337
Virginia
1 review
6 helpful votes
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February 22nd, 2021

I am battling with this company as well. They are not responding to emails very fast.
I explained that the dress did not fit and the lace / crenilen was starting to shred.
They want a picture. I told them i just want to return it for a refund. I have only been fighting them for 2 weeks. Getting old real fast. I would not recommend this company just because of the battle trying to get answers.

Date of experience: February 22, 2021

Thumbnail of user chandraw73
California
1 review
2 helpful votes
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March 24th, 2022

I ordered a gown for my daughter's wedding, and they sent the wrong color gown. I emailed them because they did not have a forwarding address or telephone number to speak with someone. They told me to reorder another gown in the color that I wanted, and I may or may not get a refund for the gown if I send it back. They offered me 10% of a refund, which is an insult and I still have not seen.
This company is horrible, and I would not recommend anyone to them

Service
Value
Shipping
Returns
Quality

Date of experience: March 24, 2022

Thumbnail of user karenp826
Wyoming
1 review
3 helpful votes
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March 7th, 2021

I purchased a pantsuit for my son's wedding. It was sewn poorly, looked nothing like the picture, and the fit was horrible. It reminded me of something a first time sewer would make. I had to quickly order from somewhere else. They didn't let me return the pantsuit. I am out $200. I wouldn't ever use this company again

Tip for consumers:
That they are bad about returns.

Products used:
Never wore the pantsuit. Tried it on ,then put it back in the bag. Bag still sitting on my dresser. Will never wear it.

Service
Value
Shipping
Returns
Quality

Date of experience: March 7, 2021

Thumbnail of user karols29
New Hampshire
1 review
7 helpful votes
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July 17th, 2020

Avoid this company at all cost. I ordered a pant suit for my daughters wedding. I checked the address for this company was in New York but the outfit was made, and badly, in China. It didn't fit and was not what was represented in their website. After numerous emails with no response, I dug a little deeper and found out this company is a fraud. I'm out my money and I am still looking for a outfit for my daughter's wedding. I guess lesson learned, it it sucks to get scammed by untrustworthy people. Shame on you Sogown, may your business go down in flames.

Date of experience: July 17, 2020

Thumbnail of user teenaa2
California
2 reviews
4 helpful votes
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September 28th, 2019

DO NOT buy from this company. The color, the fabric, the fit, the delivery time, NONE of it as promised. I paid a rush fee for processing the order and additional postage to receive my order not later than 9/17. My item arrived 9/23,2 days after my daughters wedding. During the processing time, they would not provide a confirmation of shipping, just kept telling to be patient' and don't worry'. The color was awful and nothing like what the picture showed. The shirt came to the middle of my stomach rather than mid thigh, as pictured. The fabric was not chiffon as advertised. The lace was scratchy, not soft. The length of pants was 8 inches too long, the shirt 8 inches too short. They are still refusing to refund my money. The product couldn't be further than what was promised.

Date of experience: September 28, 2019

Thumbnail of user admav
Nebraska
1 review
4 helpful votes
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April 20th, 2021

What they sown on the website verses what I received was not the same dress. The color and lace is different. The size does not fit. The costumer service is very poor. They take about 45 days or more to deliver. They don't have any tracking number. And you never have you money back, they don't accept a return

Products used:
Dress

Service
Value
Shipping
Returns
Quality

Date of experience: April 20, 2021

Thumbnail of user kimt486
Michigan
1 review
2 helpful votes
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September 13th, 2020

Dress ordered was gold with gold rhinestones and beads. I received a pink dress with silver rhinestones and hardly any my beads. Attempted to contact them at least 5 times to return/exchange and got NO response!

Date of experience: September 13, 2020

Thumbnail of user sherryc309
Tennessee
1 review
2 helpful votes
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October 10th, 2020

I have also gone round and round with getting an outfit returned. I changed my mind. Package has not even been opened! I just want the address to send it back. I have sent tons of emails because I can't find a phone number. I can't even find the company address. Can't get anywhere with this company! My advice do your shopping elsewhere not with Sogown!

Date of experience: October 10, 2020

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