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on 10/16/16Hi Emma, thanks for reaching out. Yes, the order can reach before Xmas. Generally speaking, once your personalized charm is finished, it will take about 6-10 days for the order to arrive. Regarding your specific order status, could you contact our customer service via Live Help or cs@soufeel.com, and our customer service team are always glad to help you here. -Rosa
No likely I wouldn't order from these people. Takes entirely too long you might get it before 12/25/2021
Don't count on it I place order early September still not received they have lost it and no refund