Suddenlink Communications

Worst service provider ever. Had more reliable dial up in 1997. The government could do a better job. Criminal charges should be filed. You people are grifters, how you're still in business amazes me.

My internet goes in and out all day every day for 2 years now. They say they fixed it, but it's never fixed. If there were another server where I live I'd definitely leave Suddenlink. Horrible service, I can not stress that enough.

It's ALL about greed, and no compassion for those in need. After the initial 1 yr contract, they [as of June '20] raised my rate by about $15/month, which, for me, equals about about one months $ for food. What makes it worse, is that SuddenLink is, literally, sole provider as there is no competition in our area; they can, and will charge whatever they like, since there are no other options to choose from. Spoke to their rep over the phone, and their response was: "Too bad, so sad", and make sure you pay us on time! It is what it is... but I don't have to like it!

I've been trying for almost 8 months to get the service and billing straightened out. When you call you get the same story that we have given credit and there is nothing more we can do for you. They applied a late fee when I paid the bill on time and refused to remove it. The same story applies to several companies who outsource their customer care number to non English speaking countries. Stay away from this company! You have many choices for internet and tv service that will provide better service with decent customer service. Beware of the SUDDENLINK fraud advertisement. If I could give zero stars I would.

I would not recommend Suddenlink for cable service (for those of us who still have cable). Unfortunately, I live in an area where I don't have a choice for internet/cable providers. How they managed to monopolize is beyond me. The service is horrible, their billing protocol and procedures are ridiculous. They will disconnect your service prior to the due date of your bill if there is ANY past due balance on your account. They do not allow you to make payment arrangements. I've never heard of any company doing business like this. The 1 star is too much for them.

Worst company i've ever dealt with. I signed a contract with them because they sold me on the fact that i'd be getting the channels i wanted, then they drop a large amount of those channels and still expect me(the customer) to still pay the same amount. Make sense? Not to me. The customer service was awful, they all sounded like they were reading from a script. Don't support a company like this by giving them your hard earned money.
And if you complain on their Facebook page they delete your post most of the time without a response, i thought this was america, where we have freedom of speech?

Constantly disconnecting internet makes gaming and streaming impossible. Numerous calls to a call center in India result in nothing but temporary fixes. Technician came out and his "fix" lasted a week All for $120 a month. Worst company ever.

Started TV and internet 40 days ago. Intermittent drops of internet from day one.
After 36 days of service, lose Ethernet (Wireless worked) Had to spend hour on phone,. Wait almost 3 days for "service tech" to show up. He replaces cable modem/router, does not wait to see if cable tv is working (says it "takes a bit"), just leaves. It does not come on. Next day on phone with customer service for hour and a half about cable service, company schedules another "service call"for next day. Tech comes in, changes story at least twice what is wrong (blames tech from two days ago), changes DVR, says hookup DVR will take an hour, and he leaves.
After 5 hours, TV is still not receiving all channels, wife has been on phone with company, on multiple calls for over 45 mins, with the only progress is "I will call you right back".

I have a 74 year old sister in which after 1 1/2 weeks of sharing that she wanted to only get her number changed because of various harassments from bill collectors and etc. She was told that it would take 1 day, however, after 1 1/2 weeks of the worst communication imaginable, the request was made AGAIN after already telling them (at this point) about 5 times. So with the next phone call, they disconnected her phone entirely without even giving anyone a heads up. Long story short, she was without a phone for another 3 weeks (a cell phone was purchased for her). No apology was ever given, no one ever relayed our messages to any "top person" and to make matters worst, the bill she received the next month was even more. Suddenlink is the absolute 'WORST" and we would switch TODAY if there was another carrier available! The overall rating should be 0!

I've been getting charged a $10/month leasing fee for the modem that I bought myself for the past year. Didn't find out about it until we moved, and now they are saying that it is too late to get my money back. Their customer service is the absolute worst I've ever encountered. It's not worth the trouble that I've been put through to say $30/month versus getting Plateau.

We have been with SuddenLink for over 12 years. Have had many problems over the years, mostly the picture checker boards all the time.Our bill is now over $180.00 per month for the same service that used to cost $80. They give great deals to new customers but nothing for long term customers. Since we are seniors I would have thought there would be some sort of deal. Finally had to close the account today due to funds. I don't know how many people I talked to but no one would help.

Been with them over 3 years, no new service or equipment, but the bill increases 10 to 20 dollars a month. They have no new deals for existing customers. Their the only provider in ny area with high speed internet, so I guess the can charge whatever they want. Customer service seems to be in a foreign country and of no help.

Recently bought a new home. Waited a week for suddenlink/ optimum to come out (understandable time). I have the best package the offer in my area which is 1 gig download. Worked pretty good for about a week. Now the internet cuts out ALL THE TIME. Have to reset modem non stop. I do not have cell phone service where I live so I have to 100% rely on this pos internet in order to take calls for work if I get called out. I just can't figure out that we're in 2022, cloning animals, coming out with all these inventions and new medications…. And suddenlink can't figure out how to make their services work. How has another company not stepped in to take over the rural areas at this point? Would gladly give my money to another company without hesitation. Complete $#*!

My business has internet service with Suddenlink. We were given an IP address that was already being used by another business. We wrapped much of our network around this IP, but had intermittent issues as would be expected. The tech that said to reach out if we had any issues, would not, and has not responded. My Rep has not responded. I cant go to the local office, because they dont deal with businesses. I reached out to their corporate headquarters, and they passed it on to a business billing manager, but he wont return my several messages. The corporate executive service team wont help. This has cost my business quite a bit of money in excess of $1500. Suddenlink seems to not have a care for their business customer on this. I have an IT company, and we deal with carriers all over the country. This is definitely the worst customer service I have dealt with.

Suddenlink Communications is the worst service provider I have ever dealt with. If I could give them Zero stars I would. They never resolve any issues, and they will tell you a lie just to get you off the phone. I would rather stand outside in a lightening storm holding up a wire hanger as an antenna than to have to deal with Suddenlink sorry behinds!

When they text that service is restored don't believe them. After Laura 4 weeks later our business is dead in the water because we bundled phone and internet. Call ATT and they are willing to pull fiber optic to get business going. Home will be ATT as soon as it's available. They will not get another dime from me as soon as there are any option.

Have emailed twice and called once to see if they were going to provide service in North Bossier parish including Benton, Louisiana. The phone disconnected and no response after two weeks of waiting for a response email. You must not want my business

Unfortunately Suddenstink is the ONLY internet provider in our area. I really wish they would let other companies come in and give them a run for their money! I live in a town where I think 95% of us, if not more, would jump ship and go with anyone else. Service cuts out all the time, they charge WAY TOO much for their crappy service and their customer service is a complete joke. You can't even go into a store to cancel anything, you can only do that by calling "customer service". How this company is still in business is beyond me :(

I am moving across town in two weeks and called on Wednesday to set up a transfer of service for my move in date. I wake up today, Friday, with no internet. Normally, this would be frustrating but not awful, but my husband and I are currently working from home. I called and they told me they disconnected my service, and I explained I still needed it until I moved. It is now 7 pm at night, I have spent six hours on the phone with them, visited in person, and no one has the authority to turn on my internet. I have lost a day of work, and do not even have the option to go to a Starbucks to do work because they are closed! If suddenlink did not have a monopoly in my town, I would never do business with them ever again! The customer service is inept and horrible, and I have been reduced to tears several times today.

I've been trying to my billing address taken care off called them on the phone and the customer rep are rude and very unprofessional but yet still want to change people services plan and not help the customer with there problem. I need to report them to some body that can get on sudden link and make them do there job. Oh you can't cause there the only internet provider in the state of West Virginia that is monopolizing the surrounding areas of Charleston West Virginia and they have no one to answer too. So if some has info that can help report them please share it

Slow speeds (up to 20mbs down), regular service interruptions, and then this:
The outfit hiked the price of service without informing via email, phone, or snail mail about it, no statement has ever been sent to me either. Six months later, they disconnected service without warning and now want to charge late fees and re-connection fee.
I requested that the account was cancelled on Aug 12,2019, called back three days later (Aug 15) to verify but the account had not been cancelled, and there was nothing on the account about my request.

I have to call at least 8-10 times a day to have the modem reset. If I get a hold of someone over seas they say it's an outage or there is no service in my area? Have had other internet providers and this one is just a joke. More like Suddenlose of your money

I had their service in a previous residence and rarely had issues. Moved and service was fine for the first two months but now it's spotty. Sometimes there's no service at all. Sometimes I get near advertised speed of 400 but most of the time it's between 5 and 9 and generally unusable because the connection isn't stable. Even plugged directly into the modem it has the same issue. There's a 20+ minute wait to get "tech" help which isn't really helpful. And even then it seems like they're juggling multiple customers at the same time. There's a 3-4 minute wait between responses after the convo has started (in chat). Not even sure what their purpose is at this point. After waiting 28 minutes to get a rep last time and then another almost 30 minutes for her to reboot the modem once, which didn't fix the issue, I asked if a tech could come out and check the lines. Rep disappeared. Never responded again. Wth? Horrid service.