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Superladystar has a rating of 2.8 stars from 21 reviews, indicating that most customers are generally dissatisfied with their purchases. Superladystar ranks 279th among Women's Clothing sites.
Sooooo beautifull shoes I love it! Many people stop me in the street to tell me I have a very cool style, thanks to you <3 It's my second pair of this mark.
I have been trying to return boots, they only appear interested in exchanging which I don't want. Ignore multiple emails with request for address and process. Avoid I would never use again too much hassle
I have been trying to return boots, they only appear interested in exchanging which I don't want. Ignore multiple emails with request for address and process. Avoid I would never use again too much hassle
Products used:
boots
Date of experience: November 29, 2024
I treated myself to a beautiful pair of red loafers. They arrived with a broken buckle. I sent photos and they kept acting like I don't know how a buckle works. This far they have not agreed to a repair or return. The shoes are worthless to me right now. For what I paid I expected them to be of a higher quality. You can see from the photos that one shoe is fine and the other has a broken piece of metal buckle.
Tip for consumers:
If they accept that the show is faulty and agree to replace it I would be happy with the product and service. This far they have been adamant the show is fine.
Products used:
Shoes
Date of experience: August 27, 2024
I received a damaged pair of shoes. The business did everything they could to avoid issuing a refund.
They offered a small amount of money to have the shoes repaired, but I was told by cobblers they likely could not be repaired (and it was too little money). They offered to send me a free pair (after offering to send me a pair for even more money in violation of their own exchange policy).
However, after weeks of dealing with them, I lost confidence in them and wanted a refund. They openly refused to honour their own 30-day return policy. They also would not tell me how to return the shoes to get a refund.
Tip for consumers:
I had a friend get shoes from this company without issue. Consumers purchase at their own risk. Treat the purchase as final sale.
Products used:
None.
Date of experience: July 24, 2024
I ordered a pair of "leather" boots from Superladystar. After two weeks no tracking info, they said they had none. I finally tracked them down to a warehouse in Ohio where they sat for another almost month. I finally received them December 13th. The wrapping they were in AND THE BOOTS reeked of gasoline, you can't make this stuff up. I tried them on despite the overpowering smell, and they were neither comfortable OR leather. Their sell is about their comfortable leather boots. This is what happens when you stray from a reputable company or website.
Trustpilot
Michelle Bolkcom
0 reviews
US
Do NOT order boots or shoes from
This company!
I ordered my boots Nov 7, after being
Told by them they had no tracking
Information for a month, I located them
In Ohio. They sat in Ohio for another
Almost two weeks and I finally received
Them December 13.
Despite the boots reeking of an over
Powering smell of gasoline, I tried them
On, they are definitely not leather, and
Not at all comfortable. Do not buy shoes
Or boots from this company!
Date of experience:
Date of experience: November 7, 2024
Sooooo beautifull shoes I love it!
Many people stop me in the street to tell me I have a very cool style, thanks to you <3
It's my second pair of this mark.
Products used:
Shoes
Date of experience: May 4, 2024
Hand painted artisan shoes. Fantastic quality. Colours are fabulous…. Love love love them 💜. Would totally recommend them.
Products used:
Shoes and cleaning wipes
Date of experience: May 25, 2024
True to the size, beautifully and carefully made and really comfortable. I received many compliments!
Date of experience: May 20, 2024
Although they took a few weeks to arrive, it was well worth the wait. Beautiful, well made with delicate embroidery. Fit true to size. Will definitely buy from them again
Products used:
Shoes
Date of experience: April 21, 2024
Horrible customer service
Horrible customer service! I bought 3 pairs and one didn't fit and the heals were to high! On the site is states, FREE & EASY return! They told me it was my DRAMA and insist I paid for the return then ghosted me for over a week, when I showed them the website statement! Very bad business practices!
Date of experience: March 20,2024
Date of experience: March 20, 2024
I ordered a pair of ankle boots.It does take over a month but worth it. They are the quality of Spring Step LArtiste that cost more than twice as much. The fit is perfect and the quality is there. I have ordered another pair as my 2 pairs of Spring Step are ready to be replaced. So worth checking out. They have other things to look at as well.
Products used:
Ankle Boots
Date of experience: March 5, 2024
Love my boots! Absolutely gorgeous. The colors are very vibrant and they fit well. Would definitely buy from this seller again.
Date of experience: April 22, 2024
I loved the boots from the pictures. I read the reviews and everyone was talking about how comfortable the boots are so I decided to take a chance. They are the most comfortable boots I have bought. I wore them for 8 hours straight.
Products used:
Boots
Date of experience: February 26, 2024
Soft beautiful leather short boots. Fit like a dream! Soft leather made them comfortable on the first wear.
Date of experience: April 8, 2024
This is my third pair of shoes from this company. I have a pair of pumps and ankle boots as well as these sandals. They were bought for a cruise and I can't wait to wear them every night.
Products used:
Shoes
Date of experience: February 25, 2024
I'm truly embarrassed to even be writing this review - I've been scammed. The shoes aren't leather, the toxic smell coming out of the package was such that I washed my hands immediately after touching these shoes. They look, smell, and feel incredibly cheap. The workmanship is extremely poor quality. I won't even bother to try and return, but under no circumstances will I be wearing these shoes. I'd get laughed out of town. I'm even debating whether I should donate them to Goodwill - not sure what that toxic chemical smell is, but it can't be good.
Tip for consumers:
False advertising (handmade leather, brass buckles). Site also guarantees full refund - but buyer has to pay return postage which is very expensive to Hong Kong.
Products used:
Shoes
Date of experience: January 5, 2024
These boots are absolutely gorgeous. I am so happy that I bought them.
I find that this company does an amazing job of creating unique boots. I have purchased 2 pairs so far and hope to buy more during the black Friday sales. They are an excellent price also.
Tip for consumers:
There is so much selection so go through it carefully. It's almost impossible to make a decision. They are so beautiful
Products used:
Boots
Date of experience: November 21, 2023
The company states they do free returns on their website. This is a lie. They don't provide paid postage. When I asked to waive the shipping if I buy another pair of shoes from them, they refused. The cost of shipping is close to the price of the product. Please avoid supporting this disgusting business and buy things from places that care about customers.
Tip for consumers:
DO NOT SUPPORT THIS BUSINESS
Date of experience: July 14, 2022
Be very careful if you order from this web site. They sent me a mismarked size 11 pair of shoes that were actually size 10. The shoes, in addition to being the wrong size, reeked of toxic chemicals and were not the same colors as advertised on the web site. I received nothing but lies and refusals to pay for return shipping from the customer service dept. Ever since I tried on the shoes I purchased here, I've had nerve pain in my foot.
Products used:
I kept all 3 pairs of shoes that I ordered because it turns out the customer is required to pay to return the shoes to China to get a refund, even if the cause of the problem is their mistake! This is not something the company tells you; they hide their location in China on their web site. Furthermore, their stated Return Policy for wrong size shoes is so much false advertising, just like the colors of their shoes. If I could ban this company from selling in the USA I would.
Date of experience: July 25, 2023
Super satisfied with quality of item and beautifully detailed artwork. Would definitely purchase again!
Date of experience: February 23, 2024
Very nice and comfortable and beautiful real leather shoes. Just like the pictures. Lovely color. Good quality. Love them!
Products used:
Shoes
Date of experience: November 9, 2023
Don't buy from this brand! They are total scammers. My boots NEVER arrived and they REFUSE to give my money back.
Tip for consumers:
Just don't. They are thieves.
Products used:
I could not use any product because they never delivered my boots.
Date of experience: February 10, 2023
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