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Swiss Cuban Cigars has a rating of 1.6 stars from 22 reviews, indicating that most customers are generally dissatisfied with their purchases. Swiss Cuban Cigars ranks 22nd among Cigarettes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 hours
3,722 reviews
My experience with cityfurnish the furniture I rented is of very good quality and cost me compared to others. I recommend you to rent furniture form cityfurnish.
They send a fake product. I send a couple email and they don't answer. I explain why the box is fake and don't answer my email. I have pictures if needed. Font for barcode and Havana, Cuba is not real from Cohiba.
They send a fake product. I send a couple email and they don't answer. I explain why the box is fake and don't answer my email. I have pictures if needed.
Font for barcode and Havana, Cuba is not real from Cohiba.
ABSOLUTE SCAM! A friend was sent fake cigars - maybe a banana leaf -. I returned the goods and the seller refused to refund my payment!
Products used:
cigars
Hello, Mr. Janik.
I hope you have a good day,
We appreciate you taking the time to share your experience with us.
In response to your complaint, your refund request has already been submitted, but due to a technical problem in the payment platform, we have not been able to complete the process.
If you check the emails, we have stayed in contact with you throughout the process, and once we solve this problem we will proceed immediately.
Also, we can assure you that all the products that we sell are 100% authentic. We have been in this industry for more than 20 years and so the trust of our customers is strong.
But, if you have any concerns about this matter in particular, let us know by email (info@swisscubancigars.com) and we will provide you with all the information.
Sincerely!
Isnela Solís
I ordered a box of Partagas 898's. $406 shipped cost. They arrived in horrible shape. Not from the postage handler, but in SCC's plastic wrapped box itself with Bovida pad. Can't blame that on the Postal Service. The varnished box comes in a cardboard outer box with all of the stamps. Box looked like it had been ripped open with zero care. I usually use a razor blade to cut the stamps. The cigars were in an abysmal shape, broken, all wrappers cracked, and the yellow ribbon, tied by hand, obviously, opened and abusively handled beforehand. Not one good one in a box of 25. Each cigar was cracked and unraveling. SCC will take no responsibility at this time. They made me send pictures 3 times. That showed them the extent of the damage and the response should have been instant. Please note that I followed the link in their emails and it went to VIP Cigars out of Hong Kong. Site looks the same, just replacing SCC with VIP Cigars. Curious, no? In the past they resolved issues with customs etc. They have refused to refund my money or send a new box
Hello Mr. Kaye,
We hope you are doing great.
In response to your complaint, we believe there is a misunderstanding because, in fact, we were assisting and informing you that your case was being reviewed by our management department as part of company procedures, and once they had issued a final response, we would notify you, but you did not allow us to take it any further and made your own decision.
It should also be noted that you called our service line and spoke with one of our agents, who supported you with your case. Furthermore, we would like to point out that during our email conversations with you, you never mentioned any missing authentication details regarding the box you received or any other information that you wrote down in this review; in fact, your claim was solely about the quality of the cigars.
Furthermore, we would like to clarify that during our email conversations, you never requested a refund but rather filed a dispute with your credit card provider about the order's charge. As a result, you didn't allow us to assist you with this matter.
Sincerely,
Natalie
Customer Service Team
Received on March 18,2024. I ordered a box of Partagas 898's, varnished box at $406 delivered price. Each cigar was damaged, peeling, unraveling. Box had missing authentication details (certifications normally found). SCC had me send dozens of pictures. They take no responsibility. I am out $406 and after spending thousands with this company over the past 2 years, they treat you like dirt. I just threw away $406. You want to do the same? By the way, they are also known as VIP Cigars out of Hong Kong. Their customer service numbers in the US don't answer. Buyer beware
Friend recommendation
Let me start off with. After reading all these positive reviews, I thought I'd take a chance and order some cigars. Wow what a big mistake! These can't be real cigar smokers. For all the guys who claim to be Cuban Cigars Smoker's does Swiss Cuban cigar on the left look anything like the real partagas d4 on the right. Before I go I've have been collecting Cuban Cigars for over twenty years. And for anyone interested I can some you real boxes. I'm not adding a order number why so I can get a bs reply.
All I can say is that the cigars are counterfeit. They sure look real but if you look at the numbers carefully like in the photo attached, The numbers don't match on the sticker which is like having a dollar bill with the number is not matching. Fool me once shame on you, if you get fooled now then shame on you.
Tip for consumers:
Avoid if you Don’t want counterfeits
Products used:
Cigar
Dear Mr. Holmes,
We sincerely apologize if there were any shortcomings on our end.
Please be certain that we have taken your feedback seriously and we will work in our opportunity areas to deliver better service to our customers.
Dax Puero-Franco
Customer service team
Direct Line (305) 433-8548
I placed an order and it initially stated that I had to pay through a bank transfer which my bank would not authorize so they then said they accept a Visa debit card payment which I went ahead and did and I got a confirmation email saying that it went through and later on that same day I got another email saying that the order had been canceled per my request and that I would not be charged. I did not request for the order to be canceled and I was charged! After that no cooperation through email and every time I have tried to call them it says that they are closed or not available. I had to call my bank to dispute the transaction. I just got off the phone with the fraud department at my bank. Do not buy from these scam artists and I'm now reading that the cigars are actually FAKE. I will never purchase from these people again and I don't recommend that anyone else does either.
Hi Mr. Mullaney,
We regret to know that we have not fulfilled your expectations been your very first purchase with us.
Unfortunately, we was facing a temporary technical issues with credit card payments platform but its been fixed already.
Please be certain that we have taken your feedback seriously and we will work in our opportunity areas to deliver better service to our customers.
We sincerely look forward to assisting you on a future occasion and providing you with the exceptional quality and service that characterizes our company
Dax Puero-Franco
Customer Service Team
Your cigars are fake the numbers don't match and I have these already they're not even the same size they are very well-made fakes so I'm giving you a bad review online because you guys are cheats I hope It costs you a lotta money - notice the authentic one on the lefts size and is specific to this cigar. Also the numbers didn't match on the Habanos authenticity label. Also notice the limited edition band on the left is raised the fake on the right is not. I'll keep you posted if they don't refund my money
Checked barcode on green seal with habanos authenticity and it came back a Montecristo #2. And when put side by side with a real P2 the color and length didn't match as well as the band placement. Dont get burnt like I did. Doesn't even come close to the taste of a true P2. The cigar on the right is a true P2 the one on your left is from Swiss Cuban Cigars
Tip for consumers:
Help them by letting them know the bad reviews before the so called good reviews in this matter ie Swiss Cuban Cigars
Products used:
Cigars
Dear Mr. Whitley,
To address your concern, I would like to start by clarifying that all the cigars that our company sells are 100% authentic, we have sold in Duty-Free markets in Europe for many years passing all the international regulations complying with the tobacco laws.
We regret to know that we have not fulfilled your expectations. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas to deliver better service to our customers.
Dax Puero-Franco
Customer service team
Direct Line (305) 433-8548
Bought a few boxes hoping they would be authentic. Took the risk even tough they aren't on the habanos list of authorized retailers. I finally had the chance to buy from an authorized retailer and you can really tell the difference. The labels are the biggest difference, but you can also tell from the wrapper and cap. I have the authentic Cubans on the left and Swiss Cuban on the right. The fakes have less details and the images are slightly blurry, sadly easier to see in person. The wrappers are also more bland on the ones on the right.
Tip for consumers:
The shipping and service is well, but sadly they are selling a fake product.
Products used:
Cigars
Greetings Mr. Miguel
I hope you are having a great day,
Thank you for sharing your comments through this platform. Your comments are really valuable to us as they allow us to improve our service levels and products.
In response to your concern, we can assure you that all the cigars we sell are 100% authentic. We have been in the cigar industry for more than 20 years, so the trust of our customers is solid. We buy all the cigars from official Habanos distributors.
We are sorry that we did not meet your expectations and we hope to have the pleasure of welcoming you back soon.
Keep in mind that the cigars, in all their production process, are handmade, especially the Cuban ones, so from the rolling of the leaves, to the cutting of the labels and rings, it may not be 100% accurate in everything. Moment. The quality of the product can be verified when you smoke it and check the unique characteristics of each cigar.
Also, each box has its own unique items that are different from box to box. Habanos change the format of the cigars from time to time and improve the design of the cigar boxes including the cigar rings periodically, so if you are going to compare a specific box, check the production date that is indicated on the back. Bottom of the box: Usually in the format of Month and Year, such as NOV 19, means it occurred in November 2019.
It is completely normal that you will find differences in the box design if they occurred in the different time period. A box made in November 2019 could be completely different than one made in January 2020.
To be 100% sure, you have to compare the cigar produced in the same year. Sometimes you could even see the differences of the boxes that are produced during the same year.
We really want to take this matter up with you and would appreciate it if you would email or call us at (info@swisscubancigars.com/+1 (850) 364-4421), to continue.
Once again, we thank you for taking the time to share your experience with us.
Isnela Solis
Customer Service Team
They sell fakes, and are not swiss like advertised but actually in Hong Kong hence the long 45 day shipping. Do not use these con artists. Fake cigars!
Tip for consumers:
Do not use this site!!!!!!!
Products used:
Montecristo no. 2 but they are FAKE
Hi Mr. Seifarth,
I would like to kindly explain to you that we are an online store registered in Spain, and our warehouses are located in Switzerland and Hungary, where we ship from.
Our estimated delivery time frame is 15 to 30 days to the United States and 15 to 45 days to the rest of the world. Unfortunately, we are not in control of the time frames of the carrier company and other offices but we are always improving our service.
I was checking your records and according to my system, unfortunately, you have never placed an order with us before.
For better assistance, please feel free to email us at info@swisscubacigars.com at any time.
We are always at your service.
Regards,
Carolina Arcoa
The Customer Service Team
The number on the barcode should match the very small number on the top and bottom of the warranty stamp. It is hard to see.
They don't match. These are FAKE
Interestingly enough the cigars are well constructed and are not bad. Curious what they use.
Use Montefortuna or Topcuban
Fake cigars, stay away (they came in plastic bags without additional packaging for each cigar). Just go for trusted vendors such as ihavanas and topcubans.
Tip for consumers:
Don't use it.
Hello,
Thank you for taking the time to post a review of your experience with us.
It's unfortunate to hear that our cigars did not fulfill your expectations, however, it doesn't mean that they are not authentic. Our guarantee is that we only sell authentic Cuban cigars, provided by Habanos S.A.
I would like to kindly explain to you that we sell packs of three cigars, which come in plastic bags but we also sell cigars in their original box.
According to the attached photo, you ordered packs of three cigars and they are authentic products.
For further assistance, please feel free to contact us at +1 (850) 364-4421 or email us at info@swisscubancigars.
I hope all of your doubts have been cleared.
Regards,
Carolina Arcoa
The Customer Service Team
I order few days ago i order some cohiba sigars to check if they are real! 5 days ago i recieve a mail that theY cant ship my order cause its problem of customs!How is that possible before send my order?!FAKE!They told that in 3-5 days they will return my money but still now nothing.I really dont belive that i will take it back!SO IF YOU DONT WANT TO LOSE YOUR MONEY BE AWARE!FAKE AND SCAM!
Tip for consumers:
FAKE & SCAM BE AWARE
Products used:
cohiba siglo ii ,siglo ii and maduros
Hello. Mr. Birmpos
I hope you have a good day.
I appreciate you taking the time to share your experience with us so we can improve our service.
Firstly, we can assure you that all the products we sell are 100% authentic. We have been in the industry for more than 20 years and that is why the trust of our customers is solid. We buy our merchandise from official distributors.
Responding to your complaint, about the message you received about us not being able to ship your order, was an email we sent you explaining that at the moment we do not ship to Greece, because they have modified their internal policies and are confiscating the products, for That's why your order was canceled and reversed.
Feel free to contact me again if you have any further queries.
Sincerely!
Isnela Solis
Junior supervisor
I received my first order of partagas D4 and Cohiba Robustos. I compared them to my friends same cigars that he got from Duty Free. Different leaf color, labels are different, and the taste and smoke is completely off! Im giving it 1 star because there isnt a lower rating. BIG SCAM DONT BUY!
Tip for consumers:
DONT BUY
Products used:
Cigars that were FAKE
Greetings Mr. Khanoyan
I hope you are having an excellent day,
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
In response to your concerns, I would like to clarify that all the cigars that our company sells are 100% authentic, we have sold in Duty-Free markets in Europe for many years passing all the international regulations complying with the tobacco laws.
All boxes come with a unique barcode that you can use to verify the authenticity in the official Habanos S.A. website, www.habanos.com. We recommend the customers perform this process to confirm their product authenticity once received.
We also provide assistance guiding the customer during this process for them to feel secure with their purchase. We would have loved to guide you with this procedure.
I regret to know that we have not fulfilled your expectations.
We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our company.
Isnela Solís
Customer Service Team
Attention all cigar buyers. Cigars sold at this website are *****FAKE CIGARS*****. I reached out to them to confront them on the issue. An person by the name "LOAHANA" got back to me defending their counterfeit cigars sent. I been smoking the same cigars for over 32 years and boughts plenty of boxses of the same. All Cohiba Cigars are fake.
My experience with cityfurnish the furniture I rented is of very good quality and cost me compared to others. I recommend you to rent furniture form cityfurnish.
The cigars that were shipped to me were fake. The band was visibly wrong. The wrapper on the cigar was to dark and the filler was chopped up. Fake cigars demanded refund.
I thought the customer service was great because I received a call from a young lady asking about my previous order.
I chose a box of Monte Cristo number twos due to the cheap price so that I can ensure that the cigars were going to be real If they were real I was going to order more of something else but upon receiving my montecristo number twos I determined that they were fake cigars and will no longer be using Swiss Cuban cigars.
Greetings Mrs. Gillespie
I hope you are having an excellent day,
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
In order to address your concern regarding order #SW55808. I would like to clarify that all the cigars that our company sell are 100% authentic, we have sold in Duty-Free markets in Europe for many years passing all the international regulations complying with the tobacco laws
All boxes come with a unique barcode that you can use to verify the authenticity in the official Habanos S.A. website, www.habanos.com. We recommend the customers perform this process to confirm their product authenticity once received.
We would have loved to assist you during this process explaining to you all the information and giving you all the steps to made you feel sure about your purchase, but you didn´t allow us to assist you correctly.
I regret to know that we have not fulfilled your expectations.
We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our company.
Isnela Solís
Customer Service Team
I really enjoy your products, the shipping is faster than i thought would be. Quality of the cigars is top.
I have absolutely no doubt whatsoever the cigars I received are fake. Do your homework on COHIBA. MHG
Tip for consumers:
Know what to look for regarding counterfeit products
Unfortunately Cigars I received are not authentic and blocked
Greetings Mr. Aldawood
I hope you are having an excellent day,
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
In order to address your concern, I would like to clarify that all the cigars that our company sell are 100% authentic, we have sold in Duty-Free markets in Europe for many years passing all the international regulations complying with the tobacco laws
All boxes come with a unique barcode that you can use to verify the authenticity in the official Habanos S.A. website, www.habanos.com. We recommend the customers perform this process to confirm their product authenticity once received.
We would have loved to assist you during this process but we didn't receive any type of communication from you.
I regret to know that we have not fulfilled your expectations.
We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our company.
Isnela Solís
Customer Service Team
Gain trust and grow your business with customer reviews.
We offer the largest selection of best Cuban cigars online. Fast worldwide shipping in original sealed box from Switzerland, easy and secure payments.
Hello Mr. Iglesias
I hope you have a nice day.
In response to your complaint, I remind you again that all the products we sell are authentic.
Unfortunately, although we provided you with all the information confirming the authenticity of our products, you requested a refund from us, which has already been processed.
We suggest that you check your email, so you can see all the updates on this case.
We would have loved to solve this problem in another way, but unfortunately, it was not possible.
Sincerely!
Isnela Solis
Junior Supervisor