Templatemonster

I purchased a theme from TemplateMonster, and after the six-month support period expired, the theme started having compatibility issues with Elementor. The page builder stopped functioning properly because the theme was no longer up to date. I contacted the theme author, who promptly fixed the issue, but they informed me that TemplateMonster was taking a long time to approve the update that would resolve the bug and restore full functionality.

When I reached out to TemplateMonster support, they claimed that the update had been released on January 30th, 2025. However, I never received any email notification about this, nor did my account dashboard reflect any new status, update, or release information in any way. I had been waiting for weeks, unable to work on my website, all because TemplateMonster failed to communicate transparently.

I raised my concerns with their support team about the lack of transparency, only to have many of my questions ignored. Instead, they told me that my support had expired and that I would need to renew it for $77. However, it is not my responsibility to pay for an update that should be made available to all customers, regardless of support status.

TemplateMonster's handling of this situation feels dishonest and misleading. Their lack of communication and refusal to address a critical issue shows a complete disregard for their customers. This was my first purchase from them, and I deeply regret it. I will never buy from TemplateMonster again—this experience has been frustrating, disappointing, and a complete waste of time and money. Their customer support is terrible, and their platform lacks basic transparency regarding updates.

Beware of this company!

I used template monster in the past and had no problems however, recently I purchased tow templates with the installation/setup add on service and it was a nightmare. Not only did they NOT get the templates to install after 1 month of going back and forth and getting the run around (asking for the same login information over and over), they said that I would need to sign-up with HOST POPPA because they know it will work. So I gave them access to HOST POPPA and they still never successfully installed the templates. I asked for a refund 3 times during this mess via their chat and via email (because they never answered the phone) and they eventually ghosted me even after they said they would refund me. So I disputed my credit card charge with my CC company and Template Monster lied to my credit card and claimed that they installed my templates with no problems.

I would recommend staying away from Spencer and this company as they are not to be trusted!

Absolute worst experience I have ever had. Support is useless, I dealt with a online ticket consultant named * who is probably the most incompetent person I have ever met.

Theme doesn't work, service is terrible and no on replies to emails.

Think twice before using this company.

*redacted by admin

I purchased their lifetime subscription for $529, but after 24 hours realized their WordPress themes had licensed plugins that required you to purchase an additional license to receive updates. I wanted to use this professional subscription for my clients, but I can't pass that cost on to them.

I requested a refund within 24 hours of the purchase and was denied because I downloaded 3 templates for testing purposes. They are not installed on any websites or live anywhere.

Terrible service, they could have easily refunded my money since I was so quick to test and request my money back after learning how bad their products are.

TemplateMonster are a pack of fraudsters. I paid $199 for the template customization service, and after 3 months and many attempts asking them to complete my work (with clear instructions), all they have done is load a logo I supplied them (and even that took 3 attempts to get correct in wordpress). Stay clear of these people, especially templates from DREAMIT. I raised a dispute for a refund, and templateMonster refused. Hopefully, PayPal can assist to retrieve the amount i paid, as I will show all evidence, emails and communication from TemplateMonster. I quote *. I have all communication and proof of their reluctance to assist.

*Personal information redacted by admin

How many times do we face frustration when support staff keeps on sending back automated responses that neither solve the problems nor give any clue.

Not so with Template Monster Tech Support, whom I find have always responded with more than expected a help...Thank you Daniel Dawson

I paid for the all-inclusive web development package in February. It's now July and I don't have a website. I provided the content and it was just a cut and paste. No professionalism in placement. No edits. The website is plain white despite sharing the mood board colors. My home page reads " welcome to Turista" which is the name of the WordPress Template. Photos were posted even with the instructions I shared on their captioning. Total waste of money and time. I can't get my business licensed without a website. This is a whole disaster.

I have bought a WordPress Theme with Classic Website Customization Service for a total of $221. I got my website in 14 days. Recommend that you describe your request in the best possible way in order to get a result in a reasonable amount of time.

I am very disappointed with TemplateMonster. I ordered a template. Unfortunately the template didn't work properly and I wanted my money back. I submitted the application within 2 hours after the purchase! There is no way to test the template beforehand. So you only know after buying it. No courtesy from TemplateMonster... won't let me cancel the purchase and the money is gone.

First I would like to thanks the support team, you guys make my journey a great experience.
Your professionalism and first class service make return to your page for what ever idea comes to mind. Thanks to you any project big or small seems so easy specially when time comes into play. I would like to thank Alex Benson for keeping me updated at all times and for answering all my questions and the excellent service provided. But wait, we are not done just yet. I will continue using your services and I highly recommend your business.

I received excellent service from Luigi helping me select the perfect template to suit my business specifics. I had spent a good hour or so looking through hundreds of options you have to offer and finally decided to click on the chat with operator option. Which was a good thing, I should have done it much earlier though and I must say it was probably the best customer service experience I've had online. I will definitely come back and continue doing business with you... thanks very much and thanks again Luigi. You were excellent and saved me a ton of time.

Caroline was very helpful when I needed help in choosing the right template for my website. She went that extra mile making sure I receive the best possible support. I like choosing my templates from her company because they provide 24/7 support and that's what every company should have!

When we're offered many choices, we often get lost with making the right call. In our case, Simon was very helpful in providing various templates that are suitable for our needs. We showed him references and he made good recommendations. Thanks again!

Had trouble trying to find what website design my company should use and their support person helped me a lot. He explained some of the capabilities and details for me after recommending several themes since I am not tech savvy.

I purchased many themes from Template Monster. Have to say that none was perfect. Regardless, all issues were solved very fast by team support. My special thanks to Vincent, Prestashop specialist. Thanks everybody at TM!

I was looking for a suitable template and package - as I´m not so experienced in website design I didn´t know much about the possible offers. Caroline helped me through the jungle of options! It was really great to know her on my side! Thank You

It was an amazing experience doing business with TemplateMonster. I had a few questions. Which were responded promptly by Michelle and made it further easier.

The templates they provide are also amazing.

Pre sale chat guy (Simon) did a great job navigating and answering my questions. It's priceless since this is my first time trying out template monster. (Ive been using En***o Ma***t) Great experience!

I've purchased a few templates from templatemonster now. I can say without a doubt the customer service is spot on. I did not however have great success with their SEO packages, but all other packages were top notch. I highly recommend! P.S. Lori was outstanding

I was going round and round choosing between layouts as there obviously are dozens of options whatever may be your niche. He gave me the gentle push I needed by recommending one quickly that is clean, neat, a lot like msn.com, which is what I wanted, and then quickly steered me toward a sufficient hosting site. Thanks! No more treading tires waiting to GO. Now it's green light and accelerator.

I really can recommend templatemonster, because they always have fresh affordable templates with state of the art programming and with their chat function they deliver fast support for finding the right template. A good source for any webdesigner says Mrs Smith. Smart Marketing http://www.mrs-smith.com:-)

Shane was polite and helpful at all times. I always purchase templates from TM. After trying with several template merchants, I can say that TM is the one which best fits my needs. From Sales to Tech Support, they always give you 101% effort.

I'm surprised there are so many negative reviews of TemplateMonster. I've had just excellent experience with them. I may definitely say they are the best company to choose templates from! They provide good products and support. Their team is very polite and always helps me with any problem I have. Just positive impressions. Try them once and you'll never go anywhere else!

Had big problems with my site & Word Press. It essentially was not Template Monster's product, that caused the problem, however they had it repaired in a matter of a few emails and online discussions. Great outcome. :)