- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Here’s what consumers have asked with answers from The Brick staff and previous consumers.
Brick has worst customer service. Their service department in New Market office are extremely pathetic.
They are a massive scam company. No customer service, no loyalty to their customers. Once you have paid, good luck receiving your merchandise on time, or getting replacements for the damaged goods. They lie through their teeth about timelines and promise things that never happen. They do not communicate amongst themselves, so one person will tell you one thing and the next has no idea and says it can't be done. I have never in my life experienced such poor customer service. Stay away!
Many furniture companies out there who are more reliable in shipping products on time. Amazon and Wayfair were good (although, I had one Wayfair order which had some damaged pieces that Wayfair has not been good at replacing).
